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star star star star Contrada Zaiera S.s. 124 Km 101, Near Mother Church, Syracuse, Sicily 96010, Italy
passamos um fim de semana, os quartos ruins como limpeza terrível, então ontem, por volta das 3:30, chegamos, eles nos pediram para pagar imediatamente e uma coisa que nos outros resorts nunca foi vista, acho que eles estavam com medo de que as pessoas depois de ver as condições que eles fugimos de qualquer maneira para o jantar, perguntamos como um segundo caprese eles nos disseram que estava tudo bem que eles o tivessem encontrado à noite, comemos o primeiro da espada, não havia nem um pedaço pequeno, mas tudo bem, não podemos reclamar como segundo recebo tomate cereja e legumes grelhados quando pedimos um tomate caprese e mussarela informamos a mais de um garçom apenas um conseguiu resolver o problema super baixo nos dizendo que faltava a mussarela dissemos isso à tarde já havíamos avisado para esse tipo de mudança, então pedimos um pouco de fatiado para especificar um pouco de salame e um pouco de salada verde volto para dizer que e eles não têm salame então eles simplesmente trouxeram um pouco de salada verde, no dia seguinte vamos tomar café da manhã não encontramos nada nem os croissants extras encontramos a carne fatiada quando no dia anterior nos disseram que eles não tinham um vergonhosamente o DJ não interagiu com os clientes fomos nós que animamos a noite e deixamos as outras pessoas participarem, pedimos uma garrafa de água e há um ano trazido depois de 1 hora dou-te alguns conselhos antes de varrer e depois sim ele lava um quarto e depois que ele arruma estamos falando de higiene. Não vamos falar do spa, a banheira em casa é melhor, mas a do irmão mais velho é melhor, muito maior e mais acolhedora também há a fila para entrar na banheira de hidromassagem Eu não recomendo apenas melhor fechar a cabine
we spent a weekend, the rooms bad as terrible cleaning so yesterday around 3:30 we arrived they asked us to pay immediately and one thing that in the other resorts has never been seen I think they were afraid that people after seeing the conditions they would have run away anyway for dinner we had asked how a second one caprese they told us it was okay that they would have found it in the evening we ate the first one of the sword there was not even a small piece but okay not we can complain as a second I get cherry tomatoes and grilled vegetables when we had asked for a caprese tomato and mozzarella we reported to more than one waiter only one was able to solve the problem super down telling us that the mozzarella was missing we said that in the afternoon we had already warned for this type of change, we then asked for a bit of sliced to specify a bit of salami and a bit of green salad come back to say that and they do not have salami then they simply brought some green salad, the next day we go for breakfast we did not find anything even the extra croissants we find the sliced meat when the day before we were told that they did not have one shamefully the DJ did not interact with the customers we were the ones to enliven the evening and let the other people participate, we ask for a bottle of water and there is a year brought after 1 hour I give you some advice before sweeping and then yes he washes a room and after he sets up we are talking about hygiene. Let's not talk about the spa, the tub at home is better, rather the big brother's is better, much larger and more welcoming there is also the queue to enter the whirlpool I do not recommend it just better to close the cabin
Passamos três dias, de sexta a domingo com duas pernoites, posso dizer que ficamos bem tanto com o atendimento nos quartos (limpeza na fila como outros hotéis que visitamos) quanto com o pessoal do Hall havia o Riccardo que estava muito bom e muito gentil. Para o restaurante não podemos reclamar, a comida muito boa, a equipe foi um pouco reduzida, precisamos aumentar mais algumas garçonetes. No SPA estava o Armando com a filha, eles eram muito simpáticos e talentosos, muito profissionais. Os guarda-sóis da piscina devem ser trocados. Nós gostamos e acho que vamos voltar.
Estuvimos tres días, de viernes a domingo con dos pernoctaciones, puedo decir que estuvimos bien tanto con el servicio en las habitaciones (limpieza en línea como otros hoteles que recorrimos) como con el personal en el Salón estaba Riccardo que estaba muy bueno y muy amable. Para el restaurante no podemos quejarnos, la comida bastante buena, el personal se redujo un poco, necesitamos aumentar algunas camareras más. En el SPA estaba Armando con su hija, eran muy amables y talentosos, muy profesionales. Las sombrillas de la piscina deberían cambiarse todas. Lo disfrutamos y creo que volveremos.
We spent three days, from Friday to Sunday with two overnight stays, I can say that we were fine with both the service in the rooms (cleaning in line like other hotels we toured) and with the staff in the Hall there was Riccardo who was very good and very kind. For the restaurant we can't complain, the food quite good, the staff was a little reduced, we need to increase a few more waitresses. At the SPA there was Armando with his daughter, they were very kind and talented, very professional. The pool umbrellas should all be changed. We enjoyed it and I think we will return.
We spent three days, from Friday to Sunday with two overnight stays, I can say that we were fine with both the service in the rooms (cleaning in line like other hotels we toured) and with the staff in the Hall there was Riccardo who was very good and very kind. For the restaurant we can't complain, the food quite good, the staff was a little reduced, we need to increase a few more waitresses. At the SPA there was Armando with his daughter, they were very kind and talented, very professional. The pool umbrellas should all be changed. We enjoyed it and I think we will return.
Estrutura com excelente potencial, pouco explorada. Má recepção. O jantar na primeira noite realmente decepcionado. Felizmente, graças ao espírito divertido da minha festa, (Nuccio Salvatore com seus respectivos cônjuges) conseguimos superar tudo com algumas risadas. Depois do jantar dançamos, o Dj Carmelo estava à altura da situação e propôs música de vários géneros. Café da manhã: excelente com deliciosos croissants mesmo vazios e deliciosos bolos. Piscina impecável mesmo que pequena, pouco cuidada à beira da piscina. Animação em geral inexistente, exceto pelo despertar muscular cuidado por Francesca que deveria ser mais envolvente. Dj também presente na piscina com excelente música. Após a decepção do primeiro jantar, algo muda com algumas reclamações. Definitivamente melhor almoço. Garçons: Sr. Riccardo, simpático e gentil, mas também um bom companheiro mesmo fora de seu papel. Sr. Lúcio um grande e simpático profissional e acima de tudo do futebol ao gol mortal. Funcionários encarregados do cuidado e limpeza do Spa: Mulheres maravilhosas, gentis, simpáticas e acima de tudo dedicadas ao seu trabalho. Operadores de spa muito amigáveis. Animadores de babyparking dispostos mas com pouca experiência. Conclusões: a estrutura poderia ser melhor explorada, fazendo algumas melhorias simples (jardim, etc.) Espero que essas simples opiniões possam de alguma forma dar aos gestores uma forma de melhorar o máximo possível, pois vivemos em uma bela terra que, como essa estrutura, é pouco e pouco explorada principalmente pela política.
A estrutura tem um excelente potencial, é ampla com espaços diferenciados, rodeada de verdes oliveiras e alfarrobeiras, uma bela piscina e quartos confortáveis. Infelizmente nos dias que ficamos (2 adultos e 2 crianças de 7 e 12 anos) parecia-me que o DJ tinha pouca vontade de animar e divertir o público. Ele apenas colocava compilações e na maioria das vezes nem comentava ou se dirigia ao público. As meninas do miniclube, apesar de fofas e meigas, não tinham muita imaginação em organizar atividades e diversões para as crianças tanto que meu filho depois de uma manhã com elas preferiu ficar conosco. As 4 noites em que estive lá, 2 noites o DJ organizou karaokê e 1 noite colocou música, mas sem comentar tanto que os poucos hóspedes que ficaram lá preferiram subir para o quarto ou sair. Repito, a estrutura merece e o outro DJ parece muito melhor do que aquele que passou os 4 dias connosco (um passou apenas uma noite, mas sei que voltaria nos dias perto de Ferragosto e que está muito mais "interativo".). Ficamos lá de 9 a 13 de agosto. Há hóspedes que aqui regressam há vários anos e que acharam desta vez, como eu, uma falta de entretenimento. Nas tardes chovia e ninguém da equipe de entretenimento acionou com qualquer coisa para entreter os convidados... até um torneio de xadrez, damas, mímicos ou outros teriam sido bem vindos. Espero que eles percebam essas deficiências e corram para se proteger. Ponto de elogio é o garçom mais velho, Lúcio, que é um estilhaço entre as mesas, muito gentil e eficiente. A cozinha era agradável mesmo que fosse desejável uma maior variedade entre os pratos oferecidos e nos cardápios infantis, pois após certo número de dias ela se repete excessivamente. Espero que realmente percebam e melhorem os serviços e a comunicação com os clientes.
La estructura tiene un excelente potencial, es grande con diferentes espacios, rodeada de verdes olivos y algarrobos, una hermosa piscina y cómodas habitaciones. Lamentablemente en los días que estuvimos (2 adultos y 2 niños de 7 y 12 años) me pareció que el DJ tenía pocas ganas de animar y entretener al público. Simplemente puso compilaciones y la mayoría de las veces ni siquiera comentó o se dirigió a la audiencia. Las chicas del miniclub, aunque simpáticas y dulces, no tenían mucha imaginación a la hora de organizar actividades y diversiones para los niños, tanto que mi hijo después de una mañana con ellas prefirió quedarse con nosotras. Las 4 noches que estuve, 2 noches el DJ organizó karaoke y 1 noche puso música, pero sin comentar tanto que los pocos invitados que se quedaron allí preferían o subir a la habitación o salir. Repito, la estructura lo amerita y el otro Dj me parece mucho mejor que el que estuvo los 4 dias con nosotros (uno estuvo solo una velada, pero se que volveria en los dias cerca de Ferragosto y que es mucho más "interactivo"). Estuvimos allí del 9 al 13 de agosto. Hay huéspedes que han estado regresando aquí durante varios años y que han encontrado esta vez, como yo, una falta de entretenimiento. Por las tardes llovía y ninguno del equipo de animación se activaba con nada para entretener a los invitados... hasta un torneo de ajedrez, damas, mimos u otro hubiera sido bienvenido. Espero que se den cuenta de estas deficiencias y se pongan a cubierto. El punto de elogio es el camarero más antiguo, Lucio, que es un astilla entre las mesas, muy amable y eficiente. La cocina fue agradable aunque sería deseable una mayor variedad entre los platos ofrecidos y en los menús infantiles porque al cabo de cierto número de días se repite en exceso. Espero que realmente se den cuenta y mejoren los servicios y la comunicación con los clientes.
The structure has excellent potential, it is large with different spaces, surrounded by green olive and carob trees, a beautiful swimming pool and comfortable rooms. Unfortunately in the days we stayed (2 adults and 2 children aged 7 and 12) it seemed to me that the DJ had little desire to animate and entertain the public. He just put in compilations and most of the time he didn't even comment or address the audience. The girls of the miniclub, although cute and sweet, did not have much imagination in organizing activities and diversions for the children so much so that my son after a morning with them preferred to stay with us. The 4 evenings I was there, 2 evenings the DJ organized karaoke and 1 evening put on music, but without commenting so much that the few guests who stayed there preferred either to go up to the room or go out. I repeat, the structure deserves it and the other DJ seems much better than the one who spent the 4 days with us (one spent only one evening, but I know that he would be back in the days close to Ferragosto and that he is much more "interactive. "). We stayed there from 9 to 13 August. There are guests who have been returning here for several years and who have found this time, like me, a lack of entertainment. In the afternoons it rained and none of the entertainment team activated with anything to entertain the guests ... even a chess tournament, checkers, mimes or other would have been welcome. I hope they realize these shortcomings and run for cover. Point of praise is the oldest waiter, Lucio, who is a splinter between the tables, very kind and efficient. The cuisine was pleasant even if a greater variety between the dishes offered and in the children's menus would be desirable because after a certain number of days it is repeated excessively. I hope they really realize and improve the services and communication with customers.
Structure with excellent potential, little exploited. Poor reception. The dinner on the first night really disappointed. Fortunately, thanks to the fun spirit of my party, (Nuccio Salvatore with their respective spouses) we were able to overcome it all with a few laughs. After dinner we danced, the Dj Carmelo was up to the situation and proposed music of various kinds. Breakfast: excellent with delicious croissants even if empty, and delicious cakes. Pool spotless even if small, little cared for by the pool. Animation in general non-existent, except for the muscle awakening taken care of by Francesca which should be more engaging. Dj also present in the pool with excellent music. After the disappointment of the first dinner, something changes with a few complaints. Definitely better lunch. Waiters: Mr. Riccardo, friendly and kind but also a nice companion even outside his role. Mr. Lucio a great, nice professional and above all from football to the deadly goal. Staff in charge of the care and cleaning of the Spa: Wonderful women, kind, friendly and above all dedicated to their work. Very friendly spa operators. Babyparking entertainers willing but with little experience. Conclusions: the structure could be better exploited, making some simple improvements (garden, etc.) I hope that these simple opinions can in some way give the managers a way to improve as much as possible, because we live in a beautiful land that, like this structure, is little and poorly exploited especially by politics.
The structure has excellent potential, it is large with different spaces, surrounded by green olive and carob trees, a beautiful swimming pool and comfortable rooms. Unfortunately in the days we stayed (2 adults and 2 children aged 7 and 12) it seemed to me that the DJ had little desire to animate and entertain the public. He just put in compilations and most of the time he didn't even comment or address the audience. The girls of the miniclub, although cute and sweet, did not have much imagination in organizing activities and diversions for the children so much so that my son after a morning with them preferred to stay with us. The 4 evenings I was there, 2 evenings the DJ organized karaoke and 1 evening put on music, but without commenting so much that the few guests who stayed there preferred either to go up to the room or go out. I repeat, the structure deserves it and the other DJ seems much better than the one who spent the 4 days with us (one spent only one evening, but I know that he would be back in the days close to Ferragosto and that he is much more "interactive. "). We stayed there from 9 to 13 August. There are guests who have been returning here for several years and who have found this time, like me, a lack of entertainment. In the afternoons it rained and none of the entertainment team activated with anything to entertain the guests ... even a chess tournament, checkers, mimes or other would have been welcome. I hope they realize these shortcomings and run for cover. Point of praise is the oldest waiter, Lucio, who is a splinter between the tables, very kind and efficient. The cuisine was pleasant even if a greater variety between the dishes offered and in the children's menus would be desirable because after a certain number of days it is repeated excessively. I hope they really realize and improve the services and communication with customers.
Ficamos três dias... Funcionários simpáticos, gentis e prestativos... O novo gerente uma pessoa muito boa e muito prestativa... A comida excelente elogios ao cozinheiro... Entretenimento e excelente mini-clube. Um centro de bem-estar relaxante e fofo!!!! Voltaremos❤️
Três estrelas no final, digo tudo de bom, mas há muito a melhorar a partir do menu de comida muito ruim, mas apesar de tudo isso pouco foi diversão saborosa para as crianças zero apenas a piscina sobre a piscina nada. Os caras da animação foram bons e comprometidos, mas a estrutura não oferece nada. Excelente limpeza dos quartos e excelente equipe do gerente da equipe. Se nesta estrutura houvesse algumas bowls pitch tiro com arco algum ténis de mesa algum ping pong ou parque infantil para crianças MAS ACIMA DE TUDO um MENU MAIS RICO foi excelente
We stayed three days ... Friendly, kind and helpful staff ... The new manager a very good person and very helpful ... The food excellent compliments to the cook ... Entertainment and excellent mini club. A relaxing and cute wellness center !!!! We will be back❤️
Three stars in the end I say all in all good but there is a lot to improve starting from the very poor food menu but all in all that little was tasty fun for kids zero only the pool over the pool nothing. The animation guys were good and committed but the structure offers nothing. Excellent cleaning of the rooms and excellent staff the manager the staff. If in this structure there would be some bowls pitch archery some table tennis some ping pong or playground for children BUT ABOVE ALL a MORE RICH MENU was excellent
Three stars in the end I say all in all good but there is a lot to improve starting from the very poor food menu but all in all that little was tasty fun for kids zero only the pool over the pool nothing. The animation guys were good and committed but the structure offers nothing. Excellent cleaning of the rooms and excellent staff the manager the staff. If in this structure there would be some bowls pitch archery some table tennis some ping pong or playground for children BUT ABOVE ALL a MORE RICH MENU was excellent
Fiquei dois dias nesta estrutura. Linda localização, boa comida e funcionários simpáticos e prestativos. Achei-me muito mal no que diz respeito à atribuição do quarto, tinha reservado um duplo e deram-me uma cama com duas de solteiro juntas, deixo-vos imaginar durante a noite quantas vezes acordei para reunir as camas. O quarto ao lado mas o nosso era dividido por uma porta e podíamos ouvir tudo o que diziam e faziam e tendo bebés não era fácil dormir... Piscina suja e pouco limpa.
Fiquei na estrutura na primeira semana de junho. Embora a estrutura externa pudesse parecem bem conservados, a situação do mobiliário interior e a limpeza do quarto era terrível. Desde o primeiro momento o mobiliário apresentou-se como dilapidado com a maioria dos móveis (principalmente as poltronas) em mau estado de conservação, arruinados e sujos. o As toalhas de mesa descartáveis da sala de jantar estavam gastas e sujas. A situação nos quartos era a pior de sempre, com cabelo entre os lençóis e no chão, e insectos, incluindo baratas, na casa de banho. A comida era de baixa qualidade. Portas, janelas e cortinas foram quebradas. Embora tenhamos pedido para trocar os lençóis, eles foram entregues sujos novamente. Serviço ruim. A piscina não tinha água dentro, apenas lama de uma cor estranha. Na parte inferior, anexo uma foto de uma das baratas encontrado na cozinha ao lado da mesa.
Estuve dos días en esta estructura. Hermosa ubicación, buena comida y personal amable y servicial. Me encontre muy mal en cuanto a la asignacion de la habitacion, habia reservado una doble y me asignaron una cama con dos individuales juntas, dejo que se imaginen durante la noche cuantas veces me levante para juntar las camas. La habitación de al lado pero la nuestra estaba dividida por una puerta y podíamos escuchar todo lo que decían y hacían y teniendo bebés no era fácil dormir... Piscina sucia y no limpiada con frecuencia.
I stayed in the structure the first week of June. Although the structure from the outside could appear well-kept, the situation of the interior furnishings e room cleaning was terrible. From the first moment the furniture was presented as dilapidated with most of the furniture (especially the armchairs) in a bad state of conservation, ruined and dirty. The Disposable dining room tablecloths were worn and dirty. The situation in the bedrooms was the worst ever, with hair between the sheets and on the floor, and insects, including cockroaches, in the bathroom. The food was of low quality. Doors, windows and curtains were broken. Although we asked to change the sheets, they were delivered dirty again. Poor service. The pool had no water inside, only mud of a strange color. At the bottom I attach a photo of one of the cockroaches found in the kitchen next to the table.
I stayed two days in this structure. Beautiful location, good food and friendly and helpful staff. I found myself very bad with regards to the assignment of the room, I had booked a double and they assigned me a bed with two singles pushed together, I let you imagine during the night how many times I woke up to reunite the beds. The next room but ours was divided by a door and we could hear everything they said and did and having babies it was not easy to sleep ... Dirty pool and not cleaned frequently.
I stayed two days in this structure. Beautiful location, good food and friendly and helpful staff. I found myself very bad with regards to the assignment of the room, I had booked a double and they assigned me a bed with two singles pushed together, I let you imagine during the night how many times I woke up to reunite the beds. The next room but ours was divided by a door and we could hear everything they said and did and having babies it was not easy to sleep ... Dirty pool and not cleaned frequently.
I stayed in the structure the first week of June. Although the structure from the outside could appear well-kept, the situation of the interior furnishings e room cleaning was terrible. From the first moment the furniture was presented as dilapidated with most of the furniture (especially the armchairs) in a bad state of conservation, ruined and dirty. The Disposable dining room tablecloths were worn and dirty. The situation in the bedrooms was the worst ever, with hair between the sheets and on the floor, and insects, including cockroaches, in the bathroom. The food was of low quality. Doors, windows and curtains were broken. Although we asked to change the sheets, they were delivered dirty again. Poor service. The pool had no water inside, only mud of a strange color. At the bottom I attach a photo of one of the cockroaches found in the kitchen next to the table.
El peor hotel con diferencia en el que he estado, instalaciones pésimas y un servicio completamente deficiente.
Mal, muy mal. Si podéis huir!!!!
El hotel necesita una reforma
Horrible
No recomendable. Servicios mínimos, entre los que destacan el precario desayuno, la ausencia de toallas y la ausencia de explicaciones por parte del personal. No se puede gestionar un hotel de esta manera
starPoor
rate_reviewFantastic service. Great location.
Contrada Zaiera S.s. 124 Km 101, Near Mother Church, Syracuse, Sicily 96010, Italy