Excelente equipe de atendimento, nos sentimos em casa. Um detalhe no quarto resolvido a posteriori motivou 4 estrelas. No mais, recomendo muito a estadia.
starstarstarstarstar Ronald Pimentel
Local organizado, calmo, ambiente familiar, limpo e confortável. Ótimo atendimento! Café da manhã muito gostoso!!
starstarstarstarstar Michele Castro Gentil
Voy a pasar el fin de semana de San Valentín. ¡Qué hermoso lugar! Muy bien ubicado. El desayuno es abundante, el personal es muy acogedor.
starstarstarstarstar Vanessa Rodrigues
En realidad, bastante retirado queda el hotel, es bellisimo, antiguo, super limpio, buena atención,pero muy muy retirado
starstarstarstarstar Isabel González
Organized, calm, family atmosphere, clean and comfortable. Great service! Very yummy breakfast!!
starstarstarstarstar Michele Castro Gentil
I'm spending Valentine's Day weekend. What a beautiful place! Very well located. Breakfast is extensive, staff are very welcoming.
starstarstarstarstar Vanessa Rodrigues
Excellent service team, we felt at home. A detail in the room resolved a posteriori led to 4 stars. Other than that, I highly recommend a stay.
starstarstarstarstar Ronald Pimentel
Excellent service team, we felt at home.
A detail in the room resolved a posteriori led to 4 stars.
Other than that, I highly recommend a stay.
starstarstarstarstar Ronald Pimentel
Organized, calm, family atmosphere, clean and comfortable. Great service! Very yummy breakfast!!
starstarstarstarstar Michele Castro Gentil
Estou passando o final de semana dos dias dos namorados. Que lugar lindo! Muito bem localizado.
O café da manhã é vasto, os funcionários são muito receptivos.
starstarstarstarstar Vanessa Rodrigues
Pior hotel do Rio de Janeiro.Fui direcionado para o quarto de número 2 e quero resumir a espelunca em detalhes: Porta não fechava,teias de aranha e traças em todos os cantos,Roupas de cama fedidas,sujas e manchadas,TV com defeito,ar que não gelava,toalhas de banho sujas,descarga com defeito,cheiro de mofo e lixeira com sacola de supermercado. Diante da situação solicitei o imediata cancelamento e foi negado.Não recomendo essas hospedagem.
star Alexandre Nicolau
O lugar é lindo, mas uma pena que o responsável é totalmente arrogante. Em uma das minhas visitas, esqueci uma garrafa, a qual ele disse que achou e guardaria. Fechei um evento com ele, e no dia perguntei pela mesma, ninguém deu um parecer. Além disso, a piscina estava IMUNDA, não dando para as pessoas aproveitarem. Nisso tudo, o dono ainda se julga o certo é age com ironias. Não indico! Nunca mais volto.
star Helena Almeida
Muito bom! O chuveiro estava ruim, não esquentou, mas o Tiago da recepção fez tudo para resolver o problema! Café da manhã muito gostoso, cama maravilhosa, quarto aconchegante, lugar lindo, amei!
starstarstarstarstar Gisele Santos
El peor hotel de Río de Janeiro. Me dirigieron a la habitación número 2 y quiero resumir el porro en detalle: La puerta no cerraba, telarañas y polillas por todas partes, Apestoso, ropa de cama sucia y manchada, TV defectuosa, aire que no enfriaba, toallas de baño sucias, inodoro defectuoso, olor a humedad y bote de basura con bolsa de supermercado. Ante la situación solicité cancelación inmediata y me fue denegada. No recomiendo estos anfitriones.
star Alexandre Nicolau
El lugar es hermoso, pero una pena que el responsable sea totalmente prepotente. En una de mis visitas, olvidé una botella, que dijo que encontró y que se quedaría. Cerré un evento con él, y el día que pregunté al respecto, nadie dio su opinión. Además, la piscina estaba SUCIA, no dando a la gente para disfrutarla. En todo esto, el dueño todavía piensa que tiene razón y actúa con ironía. ¡No lo recomiendo! Nunca vuelvas.
star Helena Almeida
¡Muy bien! La ducha era mala, no hacía calor, ¡pero Tiago en la recepción hizo todo lo posible para resolver el problema! Desayuno muy sabroso, cama maravillosa, habitación acogedora, hermoso lugar, ¡me encantó!
starstarstarstarstar Gisele Santos
The place is beautiful, but a pity that the person in charge is totally arrogant. On one of my visits, I forgot a bottle, which he said he found and would keep. I closed an event with him, and on the day I asked about it, no one gave an opinion. Also, the pool was FILTHY, not giving people to enjoy it. In all this, the owner still thinks he is right and acts with irony. I do not recommend! Never come back.
star Helena Almeida
Very good! The shower was bad, it didn't get hot, but Tiago at the reception did everything to solve the problem! Very tasty breakfast, wonderful bed, cozy room, beautiful place, loved it!
starstarstarstarstar Gisele Santos
Worst hotel in Rio de Janeiro. I was directed to room number 2 and I want to summarize the joint in detail: Door did not close, cobwebs and moths everywhere, Stinky, dirty and stained bedding, defective TV, air that did not cool, dirty bath towels, defective toilet, musty smell and trash can with supermarket bag . Faced with the situation, I requested immediate cancellation and was denied. I do not recommend these hosts.
star Alexandre Nicolau
Dia 7/1 fiz uma reserva neste hotel. Quando chegamos ao hotel, por volta das 17:30, a atendente nos disse que ficaríamos no quarto 9, enquanto mostrava o hotel para a gente. Depois de vermos todo o hotel, a atendente nos levou até a porta do quarto. No entando ela não achava a chave do quarto - tentou uma dezena de chaves num molho. Passou-se um tempo e ela nos informou que o nosso quarto não seria o 9, mas sim o 1. O quarto 9 tinha vista, era afastado das áreas comuns e tinha uma privacidade - quando reservei reservei um quarto superior exatamente por isso. O quarto 1 tinha um cheiro de mofo horrível, era devassado - pois era do lado da recepção, do bar e a tinha uma porta para a varanda principal. Perguntamos se não poderíamos ficar no quarto 9 e fomos informados que o gerente tinha levado a chave. Perguntamos se o gerente voltaria logo, e a atendente ficou de ver. Passou algum tempo e ela disse que o gerente não encontrava a chave, que não havia chave reserva, e que o gerente não retornaria mais naquele dia. Demos como sugestão chamar um chaveiro para abrir a porta e fazer umas chaves. A atendente ficou de ver. Enquanto esperávamos o suporto chaveiro, duas horas depois de chegarmos esperando no lobby, nos foi oferecido cancelar a reserva! Ao aceitarmos o cancelamento, pois já perdemos a confiança no hotel, a atendente não conseguia cancelar o pagamento. Eu abri um chamado no booking, que foi atendido a tempo, e saímos do hotel. Ou seja, nem cancelar a reserva a menina conseguiu fazer! Claro que a essa hora já estávamos bastante descontentes com o serviço do hotel e fomos procurar outro lugar para ficar, lembrando que já eram 19:30! Por sorte somos do Rio. Imagina se fôssemos turistas estrangeiros e nem falássemos português!
star Gustavo Ranaur Schoenaker
Día 7/1 Hice una reserva en este hotel. Cuando llegamos al hotel, alrededor de las 5:30 pm, el encargado nos dijo que nos quedaríamos en la habitación 9, mientras nos mostraba el hotel. Después de ver todo el hotel, el asistente nos llevó a la puerta del dormitorio. Sin embargo, no pudo encontrar la llave de su habitación; probó con una docena de llaves en un montón. Pasó un tiempo y ella nos informó que nuestra habitación no sería la 9, sino la 1. La habitación 9 tenía vista, estaba alejada de las áreas comunes y tenía privacidad; cuando reservé, reservé una habitación superior exactamente por esa razón. La habitación 1 tenía un olor a humedad horrible, estaba depravada, ya que estaba en el lado de la recepción, el bar y tenía una puerta que daba al balcón principal. Preguntamos si podíamos quedarnos en la habitación 9 y nos dijeron que el gerente había tomado la llave. Preguntamos si el gerente regresaría pronto, y el asistente estaba para verlo. Pasó un tiempo y ella dijo que el gerente no podía encontrar la llave, que no había ninguna llave de repuesto y que el gerente no regresaría ese día. Sugerimos llamar a un cerrajero para abrir la puerta y hacer algunas llaves. El asistente observó. Mientras esperábamos el llavero, dos horas después de que llegamos esperando en el vestíbulo, ¡nos ofrecieron cancelar la reserva! Cuando aceptamos la cancelación, como ya habíamos perdido la confianza en el hotel, el asistente no pudo cancelar el pago. Abrí un ticket en la reserva, que fue respondido a tiempo, y salimos del hotel. En otras palabras, ¡la chica ni siquiera pudo cancelar la reserva! Por supuesto, para esta hora ya estábamos bastante descontentos con el servicio del hotel y fuimos a buscar otro lugar para quedarnos, ¡recordando que ya eran las 7:30 p. m.! Por suerte somos de Rio. ¡Imagínense si fuéramos turistas extranjeros y ni siquiera habláramos portugués!
star Gustavo Ranaur Schoenaker
Day 7/1 I made a reservation at this hotel. When we arrived at the hotel, around 5:30 pm, the attendant told us that we would be staying in room 9, while showing us around the hotel. After seeing the entire hotel, the attendant led us to the bedroom door. However, she couldn't find her room key - she tried a dozen keys in a bunch. Some time passed and she informed us that our room would not be 9, but 1. Room 9 had a view, was away from the common areas and had privacy - when I booked I booked a superior room for exactly that reason. Room 1 had a horrible musty smell, it was debauched - as it was on the reception side, the bar and it had a door to the main balcony. We asked if we could stay in room 9 and were told the manager had taken the key. We asked if the manager would be back soon, and the attendant was to see. Some time passed and she said that the manager could not find the key, that there was no spare key, and that the manager would not return that day. We suggested calling a locksmith to open the door and make some keys. The attendant watched. While we were waiting for the key fob, two hours after we arrived waiting in the lobby, we were offered to cancel the reservation! When we accepted the cancellation, as we had already lost confidence in the hotel, the attendant was unable to cancel the payment. I opened a ticket on booking, which was answered in time, and we left the hotel. In other words, the girl couldn't even cancel the reservation! Of course, by this time we were already quite unhappy with the hotel's service and went looking for another place to stay, remembering that it was already 7:30 pm! Luckily we're from Rio. Imagine if we were foreign tourists and didn't even speak Portuguese!
star Gustavo Ranaur Schoenaker
Day 7/1 I made a reservation at this hotel. When we arrived at the hotel, around 5:30 pm, the attendant told us that we would be staying in room 9, while showing us around the hotel. After seeing the entire hotel, the attendant led us to the bedroom door. However, she couldn't find her room key - she tried a dozen keys in a bunch. Some time passed and she informed us that our room would not be 9, but 1. Room 9 had a view, was away from the common areas and had privacy - when I booked I booked a superior room for exactly that reason.
Room 1 had a horrible musty smell, it was debauched - as it was on the reception side, the bar and it had a door to the main balcony. We asked if we could stay in room 9 and were told the manager had taken the key. We asked if the manager would be back soon, and the attendant was to see. Some time passed and she said that the manager could not find the key, that there was no spare key, and that the manager would not return that day. We suggested calling a locksmith to open the door and make some keys. The attendant watched. While we were waiting for the key fob, two hours after we arrived waiting in the lobby, we were offered to cancel the reservation!
When we accepted the cancellation, as we had already lost confidence in the hotel, the attendant was unable to cancel the payment. I opened a ticket on booking, which was answered in time, and we left the hotel. In other words, the girl couldn't even cancel the reservation!
Of course, by this time we were already quite unhappy with the hotel's service and went looking for another place to stay, remembering that it was already 7:30 pm! Luckily we're from Rio. Imagine if we were foreign tourists and didn't even speak Portuguese!
star Gustavo Ranaur Schoenaker
Pousada muito charmosa e aconchegante. A equipe é simpática e atenciosa. Vista sensacional da cidade. O bairro Santa Teresa é apaixonante!!! O acesso é um pouco complicado, por causa das ladeiras. Mas para quem tem interesse em um local tranquilo vale a pena! Recomendo analisar os trajetos pelo mapa antes, alugar carro mais potente, usar transporte coletivo (metrô, bonde) ou táxi. Com certeza voltarei em breve!
starstarstarstarstar Ana Clara Rocha
Amazing place. Unique atmosphere. Feels like at old villa.
starstarstarstarstar Vladimir Inyakin
Anoche fuimos con la reserva ya todo pago y no nos dejaron entrar diciendo que no había más lugar y que no podían hacer nada... Son unos estafadores a tres personas más le hicieron lo mismo y en medio de la noche tuvimos que salir a buscar lugar...
star Melody Misiewicz
Es mucho mejor de lo esperado. Excelentes habitaciones. Los baños nuevos. Pileta y la mejor vista. Taxi desde aeropuerto galeao sale 60 reales
starstarstarstarstar Matias Bressanello
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