First of all I want to say that I really liked Swiss Inn, the staff is very friendly and they all try to help at any time. The location of the hotel was perfect for our plans in Cairo. Outside the rush hour, the Mall of Egypt and the Mall of Arabia can be reached in an average of 15-25 minutes. You can also drive to the pyramids in about 20/30 minutes, depending on the day and time of day. The breakfast buffet is fresh and varied. The small bar invites you to a final drink in the evening. All in all we were very satisfied. However, the prices on the drinks menu are outdated, which is very annoying when a glass of white wine is declared on the menu as a good 90 LE and you end up paying 400 LE for a glass of wine... management should work on that. The price for the breakfast is also not justified, but I can have breakfast much cheaper directly near the hotel and pay for a whole family what I pay for one person in the hotel. Especially if you just need a coffee and a little something in the morning. But everyone has to make their own decision. The hotel offers ample parking directly in front of the entrance, and the inner courtyard with seating is beautifully designed. In addition, the golf course is directly connected to the hotel. Overall, we felt very comfortable and will be back :-)
starstarstarstarstar Andrea Eschelbacher
Dear GM of Swiss Inn hotel,
I am writing regarding my daughter wedding in Swiss Inn Dream land hotel, Cairo, Egypt, which was witnessed on the 3rd of December 2022 which was not satisfactory, due to incorrect management of hotel organization of the wedding. The wedding was supposed to host 80 person and due to the cold weather circumstances this day the guests who came 60 only, and from this point starts my problem the open buffet was supposed to start by 8 pm and it opened 8:12 pm and it was removed by 8:45 sharp !!
Most of our guests didn’t get there dinner due to the very bad management of the hotel .. we called 3 of your managers the first manager told us our buffet opens for 45 mins only which proves how he mismanaged the wedding cause even the buffet didnt last 35 mins .. while the second manager contacted us to ask how many people didnt eat and he told us he’ll send us 20 meals for people who didn’t get their dinner ! Which was one of the worst replies to give to a resident or customers in an hotel .. the third told us he’ll revise the cameras and get back to us !!!
This was very disappointing of an hotel name like swiss inn my family and the guests where very upset of what happened.. I’m informing you cause this is not the service that we where expecting at all and we’re looking forward to your reply.
Thank you for your time,
Yours
Atef Rahmoon
star Atef Rahmoon
Great spacious room with excellent facilities and comfortable bed.
Housekeeping was very good keeping the room spotless.
The food was plentiful, great choice and delicious.
All the staff were very friendly and helpful and all seemed to be working in a happy environment.
Front desk very helpful, all staff professional and efficient, should we were to return to Cairo we'd happily stay here. Thank you!
9
starstarstarstarstar Stephen Hirst
Good hotel and buffet food, lovely staff. We were on an escorted tour so transport was no problem for us. However, unless you're here for the golf course, there's nowhere walkable, so you'll need transport.
starstarstarstar Jan Farrar
AWFUL EXPERIENCE!!!
We spent 3 nights of nightmare in this place. First night we arrived around 3:00 am because our landing in cairo airport was late. We had booked a room for 3 (2 adults + 1 child) but we found only 1 bed for 2 persons in the room. 1 hour later, an additional bed was installed.. But not prepared.. We finally managed ourselves to find sheet /cover and prepare the bed for our child. The 2 other nights we had some wedding parties installed right in front of our room, it sounded like the party was...inside our room! We asked the reception if we could change for another room in the opposite side of the hotel to have more distance with the wedding parties but they refused. So don't stay in that hotel if you wish to sleep or even have a rest.. You could maybe keep that option if you want to organize a wedding party but keep in mind there are several parties organized on same evenings so you'll have to appreciate the concept of sound competition.
star Benoît RICHARD
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