Decent 5star category hotel. But service not upto the mark. Staffs seem inexperienced. The first room we got was not well maintained this we had to change the room for which they charged higher as well. Though ambience was nice, gives you a luxurious and cosy feel. The reception area is beautiful, give you and antique feel of French hotels. Food is delicious and best fact is that it is right on Mall road where your Taxi's last point is to drop you.
starstarstarstar Mezan Ahmed
Our stay in hotel was superb, garden and valley room has a beautiful view.
I love the place it’s so warm and nice.
The staff is very humble and supportive.
Food was great !
starstarstarstarstar Anusha Rishi
What terrible service. It's surprising how are they even continuing to work under the "Ramada" brand name.
Firstly, the check in timings are 3PM and check out is at 11AM!!!
After you've checked in, the "non smoking room", you'll be told the balcony allows smoking so it's your problem to deal with the smoking smell.
And the service is extremely poor. The room service is non existent. The phone service is dead - so you've to go down to the reception each time you have to make a request, as small as towels for the room. The valet takes 20+ minutes to bring your car.
Strongly advise everyone to think TWICE before booking your stay here. Their service is not worth the amount they are charging.
star Juhi Jain
Almost but less than perfect destination to stay for a family vacation at hilltop😉
Quite, peaceful and centrally located in Mussoorie, a beautiful town called queen of mountains. Ample parking and number of rooms gives you a chance to visit and stay. Have a great vacation at this lovely place. Beautiful scenery view from back, sumptuous n veriety of delicious food. Supporting staff though there is a delay in almost every request for any kind of "room service".
starstarstarstar Gaurav Mishra
2 Star is for the building and rooms. Stay was very nice. Staff was extremely friendly and helpful. Food preparation was superb. It’s just the rooms are now very outdated and they don’t have exhaust fans in Bathrooms. Hotel is selling because of staff and food. It needs a massive renovation. I hope the management will take care.
starstarstar Karamjit Singh Chawla
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