Had a great stay here for 2 nights while visiting some friends in London! Staff was very kind and helpful, our room was clean and comfortable. Only downsides I can note down was that the toilet water reservoir took a long awhile to fill up so you had to wait between flushes and the showerhead was attached to the wall which made rinsing off difficult.
Beds were comfy and the kettle was the cleanest I've seen in any hotel yet. Will recommend this place to my friends and gladly would stay there again in the future!
starstarstarstarstar Lysanne Reijmers
This place was where I had one of the best night sleeps I've ever had in a hotel. after a long and tiring day of traveling, this hotel made up for it. The room was spacious and the view wasn't as bad as I thought it would be (I could see the hotel I went to last year) The breakfast was great as well. The image below is the view from room 215 and the room itself.
starstarstarstarstar Ofe Arubi
Positives - cheap, very close to the train station so great for accessing London, comfy bed and mostly quiet at night. The co-op next to the hotel was handy.
Negatives - the neighbourhood felt a bit rough, someone tripped a fire alarm a few times the 2nd night (we stayed 3 nights), the hotel felt a bit shabby and not very clean or up to Premier Inn's usual very good standards, the rooms were a bit stuffy and you couldn't open the windows. The lowest you could set the temperature to was 19 degrees. There was a lift out of order. The rooms weren't cleaned or the tea and coffee replenished the whole 3 days we were there and very difficult to get hold of staff to help.
Not the greatest Premier Inn I've been to but it was reasonable enough for a comfy night's sleep and very handy for visiting London.
starstarstar Fran Parkinson
I stayed several nights in this hotel in august. The rooms are nice and I always managed to have a good sleep. Full English breakfast was tasty and filling. Tawii and Barbara at the front desk are extremely professional and attentive. I received amazing customer service from both of them. They make you feel welcomed during the check-in process. Location is convenient and right next to the East Croydon train station. I’ll be booking this hotel again in the future.
starstarstarstarstar Attila Kovács
I scored a 3 due to a booking error. Several weeks before the booking we tried to change it from a Friday to a Saturday. I did it directly with the front desk. It was confirmed the booking had been amended and the price went up from £54 to £129. On the morning of the Friday we were charged the £54. I knew there was a problem. Tried calling but couldn't get through. Found out not only had we been charged for a room we didn't use but no booking had been made for the Saturday. Book immediately online and upon arrival they said it was our fault for not checking. However they got us a room an hour early saying it was just being cleaned. So they were helpful in the end just not upfront and implied it was our fault and we should have checked they had done their job. Nice room though. Plus a place called Boxpark is pretty much next door and it really is the place for street food.
starstarstar Daniel walker
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