The cleaning service has been by far the worst. It takes 5 to 6 hours to have our room cleaned and the quality is so bad. You can see the dirty wiping marks on the mirror surface beside the coffee maker. None of the cups or glasses have been cleaned except been stacked together. The most disgusting thing is that they folded the dirty towels we had thrown in the bathtub and put them on my clean laundry hung to dry on the towel rack. I am surprised by such a low level of cleaning service it provides. Unfortunately we booked for 7 days. Don't think we will ever come back here again. Although I have to be fair that the staff in the dinning room are good. Front desk, not so much. They would rather argue with you instead of helping you to solve the problem.
starstar Li Zh
Two night stay for weekend away with friends. Nice location close by to most places to explore city.
Rooms clean and tidy and with character beams. Enjoyed a drink in courtyard which was nice for our final evening.
Nice selection of food for breakfast and good service.
Bar and interior very looked after and clean tidy and spacious.
starstarstar Louise Hikk
Very good choice of hotel.
Clean. Very quiet (we were in the annex). Air conditioning really nice when it’s +30. Breakfast was nice and service was very helpful. Location was perfect.
We recommend getting a massage as well, it was really appreciated. Should be booked in advance.
Only suggestion of improvement : maybe add some fan / air conditioner in the gym + water as it was very hot there
starstarstarstarstar Catherine Woodville
A beautiful hotel in a great location, but a bit overpriced.
The building is pure history and the location is awesome. The breakfast was quite good as well, I'd give it 8/10. The staff was very friendly and helpful.
But... the reason we chose the hotel was the wellness area. Unfortunately it was underwhelming. On booking they advertise there is a hammam. In reality they only have a small steam bath and a small sauna. The facilities are new and clean, but very small (maximum fitting 4 people).
starstarstarstar Doina Bors
First impressions were positive, nice grand interior. Seemed very quiet though, almost a feeling of being closed. We were taken to our room which was outside, along a path into the garage. We've stayed in hotels all over the world and this room was no better that an average 2-3 star hotel. We had a drink in the bar. No one else there, no staff either. Had to go and get the lady from reception to pour us a drink. Very basic menu and not even a slice of lemon in our GnT. The price on the menu was not the same as the price on the final bill. We give 3 stars because the breakfast was good, otherwise a big disappointment. This is not a luxury hotel. It's a chain hotel charging high prices.
starstarstar Mike Jarrey
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