Terrible experience staying here. Avoid this hotel at all costs.
The mattress was absolutely disgusting and I slept on top of the duvet to avoid getting close to it. All the furniture is so dated including the iPod dock TV which was tiny and didn’t have any sound. No lights on in the corridors or reception area. Taps didn’t work correctly. Dead COCKROACHES. In need of serious repairs. Staff were awkward. Disgusting place and will never be going near it with a stick.
star Sam Morgan
Absolutely terrible!! My husband stayed here for 2 nights due to extensive working hours.. for £105 a night it was awful.... Really Tiny room. Very dated furniture. Uncomfortable bed and pillows! Mould round bath, some supposed to be hair dryer that should have definitely been condemned. Small TV almost on the ceiling with cables hanging mid air. The towels were hand sized. No coffee or tea facilities in the room. There was a concrete wall as the window and a tiny window close to the ceiling! On arrival after his shift at 1 am the receptionist was asleep at the desk! Not impressed at all....
star Emma Bell
The hotel was filthy! We could not use the bathroom as it was disgusting. The bath was covered in yellow stains and the taps did not work properly.
The window was covered with a concrete block so the room was constantly dark and stuffy. The air conditioning also did not work.
The television was also practically on the ceiling so that could not be used either. The towels given to us were also the size of hand towels which is completely inadequate. There was also no turn down service offered.
The only positive about this hotel is that it is next to Earls Court station which makes it easy to get into the city centre
star Katie Haynes
If I could rebook a hotel for my trip to London I unfortunately would book elsewhere. Although, I would like to mention that the reception staff are really nice and efficient. The location near the subway and restaurants is awesome. I think the rooms and services offered could use a little tender loving care. For example : I specificaly chose a hotel that had a fridge in the room...well our fridge was broken and was not replaced for our 10 night stay. We had to ask after 3 days when the cleaning person was coming . We actually bought a wash cloth and soap from the pharmacy. The tv is tiny. There are no reading lamps near the bed only a bright light with the switch far behind the bed board. Finally for breakfast, real brewed coffee instead of instant would be ,I'm sure, appreciated by many visitors.
starstar Melissa Miller
Close to subway and restaurants. Friendly receptionnists. Our fridge was broke and was not replaced. Cleaning person didn't come for the first 3 days and does a very basic job. Drinking water in sink is never cold.No reading lamps.
Food in continental breakfast doesn't taste very good, little choice. Instant coffee. Was the downside of our trip.
starstar MeliLaMitraille
Portuguese
English
Spanish
French
Armenian
Italian
