The staff here is amazing, very friendly, food could be better and they ran out of wine, but overall a great experience. The outdoor bar was open 24/7 which made it nice to get a drink whenever, and this resort wasn’t that busy so at night it would end up just being my group outside which was nice!
starstarstarstarstar Howie M
Lugar incrível
starstarstarstar Bruno Eleutério
Adorei conhecer este magnífico hotel, praia deslumbrante, piscina espetacular
starstarstarstarstar Ana Carvalho
Péssimo! Quartos sem condições, casas de banho horrorosas... Muito MAU!!!
star Margarida Fajardo
Quartos em mau estado!Lençóis amarelos! Falta de toalhas! Só consegui ficar uma noite. Não é um hotel de 5 estrelas! As fotos enganam!
star Susana Machado
Muito ruim nada funciona , eu voltaria mas em outro hotel que tem lá este não é bem 2 estrelas.
starstarstarstarstar Amarildo Barbieri
Tive neste hotel 3 noites e foi a melhor estadia de Cuba! O staff é super divertido e cordial; o buffet tem sempre diversidade de comida; e o alojamento é muito confortável! Super recomendo, e vou voltar!
starstarstarstarstar Andreia Teixeira
Dias muito relaxantes e divertidos!! Animadores muito divertidos e simpáticos, tal como todo o pessoal do hotel! Várias actividades para nos ocuparmos durante todo o dia. Praia lindissima e ambiente muito descontraído. Perfeito para viajar tanto com amigos como com a familia. Recomendo!
starstarstarstarstar Inês Martins
Hotel fantástico com excelente localização em termos de praia! Staff 5* desde o director do hotel presente todos os dias para saber como estávamos até à senhora da limpeza sempre com um sorriso na cara! Muito simpáticos e prestáveis! Sem esquecer a equipa de animação que dá uma alegria e divertimento especial aos dias! A comida nos restaurantes em que é necessário reserva não vai de encontro às expectativas mas a comida do Buffet é boa e diversificada.
starstarstarstarstar Daniela Silva
Es difícil describir con palabras lo bien que me sentí en este hotel . Me impresionó mucho sus jardines y su playa todo muy limpio y organizado. El personal d servicio muy bueno y atento.el equipo d animaciónmuy atentos y muy buenos shows
starstarstarstarstar Frank Sosa Suárez
Fuimos un grupo de 45 personas entre mayores y niños, la pasamos genial, el hotel siempre teñí nuncios en las tardes y el dia 31l fiesta en la noche a la altura de la ocasión al igual que l cena, la playa un paraíso para disfrutar y su gente lo más. Lo recomendamos
starstarstarstarstar Dayrel Piedra
Excelente buffet, pésimos restaurantes, pésima administración y resolución de conflictos, buena atención de los garzones, un bonito lugar, con salida a la playa. Estuvimos 5 días de los cuales 2 no tuvimos agua potable, el personal ni si quiera colaboró en la limpieza de los baños, no existieron medidas de mitigación, ni entrega de agua por parte de la administración, solo comenzaron a colaborar, entregar información y agua, al menos para lavarse los dientes y la cara por la presión que ejercimos. Nos vinimos del hotel y seguían con los cortes y problemas de agua.
starstarstar Makarena Zeballos
Ha sido una experiencia única, es como estar en el paraiso. El trato que hemos recibido ha sido estupendo y todo el mundo ha estado muy atento. respecto a las instalaciones están muy cuidadas y el complejo esta muy bien. Muchas gracias por todo. 100% recomendable
starstarstarstarstar Carla Lopez Alvarez
Las habitaciones no estaban en condiciones No había agua caliente Tenía goteras No funcionan las cajas fuertes ni otros elementos como el secador de cabello o los controles remotos Nos ofrecieron otras habitaciones que estaban igual o peor Finalmente la solución que nos dieron fue ofrecer un desvío a otro hotel lo que nos hizo perder un día entero y no llegar al horario de la cena y podría seguir comentando pero me cansé
star Judith Boccaccio
Un hotel atractivo en cuanto a ubicación e instalaciones. Aunque el servicio que ofrece en sus diversos restaurantes deja mucho que desear respecto a la calidad estándar de Melia. Gastronomía muy simple y básica.
starstarstar Javier González Liquete
Hola estuvimos en el hotel una semana y la pasamos muy bien en familia, los niños disfrutaron mucho con Saily, la playa muy hermosa y agua clara, las actividades del equipo de animación de 10. Las habitaciones antiguas pero muy limpias y las mucamas muy atentas. El director muy atento al igual que Alejandro.. es un hotel para disfrutar en pareja y en familia... nos vemos en la próxima
starstarstarstarstar Adonay Perez
Gracias a todos por hacer de mis vacaciones algo inolvidable para mi sobrina, celebramos juntos en familia sus 15 primaveras y los chicos de animación muy atentos... la camarera de la habitación que siempre nos tuvo limpia la habitación y nos ayudó con la sorpresa.. hasta pronto familia
starstarstarstarstar Marianela Fernandez Lorenzo
All the staff is super nice. They do a lot of funny activities during the day.The beach is amazing super clear water. The food at the restaurants is not the best one but the buffet is good and has a lot of options. I totally recommend this hotel
starstarstarstarstar Joana Bragança
Was there in January great service great food the beach was awesome . If you are going to relax this is the place I have been to Cuba 10 times I stay a cheap hotels but this is a 5 star .the people who work there very friendly you can talk to them. I will be back next year
starstarstarstarstar Dwayne King
We were at the hotel a week ago and everything was wonderful, the people very friendly and always smiling, the perfect place, really a paradise, a warm beach and quiet enough space for everyone, has a pier that goes into the ocean. The nice rooms and very attentive maids .. the lobby bar has the best coffee ... see you in the next guys
starstarstarstarstar Mileydis Gonzalez de la Cruz
This resort is awesome!!Been to Cuba 4 times and by far the best workers, beach and food 💕💕Carlos the manager was around everyday ensuring that we were having the best ever experience.Big shout out to Terry and Yas at the pool bar!!Miss you already 💕💕🌴🌴🌴
starstarstarstarstar Peggy Platzer
We have just returned back from this resort and had a really good time. There is not much to choose from the the buffets but service is good and helpful staff. The rooms are comfortable and clean. There is lots of entertainment around the pool and on the beach and the staff are really friendly! A lovely first experience in Cuba, would definitely return! X
starstarstarstarstar Rose Romero
Melia Cayo Guillermo worst hotel, I have been to what an appalling experience!!!! Booked this hotel for a Valentine's week experience, and could not have been more disappointed.
Most of 4/5 star hotels, they will give a cocktail upon arrival when you check in. This one, they give you nothing!!! When we got to the restaurant the food was not bad, but I have learned through personal experience it was much better at Cayo Coco, by far. There were cockroaches at the hotel, restaurants and hotel rooms included!!! Be aware of the cheese platters at the buffet and also near where the grilled fish is being made. Arrived on a Tuesday and complained to the hotel manager Carlos about the cockroaches. They said the hotel just had been fumigated. By Thursday morning, I had seen the cockroaches on the restaurant, and in my room. They said they were going to fumigate it on that day. Commenting it to the hotel receptionists they said they are part of the "furniture". With that said, I understood they were not seasonal and they were there to stay. Big tip, at the restaurants don't choose any tables near pillars or the walls, they can crawl unto your table or plate.
No point of booking any of the other restaurants in the same complex, as they are always fully booked and they run out of wine by 9pm, and still accepted reservations for 9.30pm.
I have stayed in other hotels in Cuba, in Varadero or Cayo Santa Maria, none had the name of Melia, but they were much better, and the Customer Service excelent!!!
star Denise Almeida
Just came back from a one week vacation with my daughter and friends. First of all general manager Carlos was excellent. Made a point everyday to ask how everything was. Food was great, our party commented everyday how good it was. Lots of variety and always hot food. The workers were so kind and very accommodating. The beach here is probably one of the most beautiful beaches you ever see and swim in. Honestly, a resort I would definitely come back to.
Shout out to Yasnery , always smiling and incredibly kind!!
Thank you everyone!!
starstarstarstarstar Lori-Ann Church
I arrived to this hotel with my family and I love this hotel. The people are nice , the service is really nice, the rooms are very clean. The beach is the best and beauty, MCG its beautifull with many things to see and to do. I don't wanna finish this trip. The GM is helpful and you can see him evrytime....Alex is great and always smiling try to help... I wish came back the next year
starstarstarstarstar loraine curi
Small hotel but quiet and nice, very sociable people, old rooms but very clean. The beach beach for me is the best of this hotel, with its pier and excellent weather, Carlos the director very attentive to his clients ... I recommend it for all of you, we are planning to return
starstarstarstarstar Alexey Oña Gutiérrez
Excellent place for kitelovers!good service,comfy beds, tasty food!
starstarstarstarstar Kail Johnson
I have just returned from a beautiful holiday at the Melia Cayo Guillermo hotel, it is a paradise, its beach and its pier is definitely the strong point. the second, its staff, very attentive and charismatic, comfortable and very clean rooms, as well as the whole place. A hotel where you can relax and disconnect everything, Alex an attentive boy who always found him with a smile and trying to guide everyone ... also recognize the work of Carlos, always there to say good morning and listen to you...see you soon family
starstarstarstarstar bob steveson
Excellent service and great staff!! I enjoyed the wonderful beach and its has a pier to see the sea, and their amazing sunrises and sunsets!!
A perfect place to fall in love
starstarstarstarstar Joel Abraham López Pérez
I was at the hotel from January 3 to January 6, amazing staff always with a big smile on their faces ... wonderful beach, it's really stunning!! The main attraction for me, has a beautiful pier ... the rooms are always clean, with a small detail that makes your vacation count every day. See you soon my friends!
starstarstarstarstar ernesto gonzalez
Amazing beach, everything else was mediocre at best. Buffet was terrible, even for Cuba standards - the buffet room smelled awful, everything felt sticky. No variety from day to day. The hotel rooms are spacious, but in desperate need of refinishing and a deep clean. Pool bar was not staffed regularly, only if they noticed you waiting would someone come and take an order. Perhaps I'm getting older, but the blaring 90s dance music at the pool didn't add to my enjoyment of it, in fact noticed audible sighs from other guests as well when it would start mid afternoon.
Overall I'd come back to the area as the beach is beautiful, but will not be back to this resort.
starstar Aneta C
Everything that I was looking for beautiful hotel very clean beautiful beaches food choice was excellent and the service very good. They were plenty to do in the day with the animation team if you wanted,or you could just relaxed. I saw two weddings which was very romantic. There was a discotec just about 5 minutes from the hotel which the animation team tools us there and brought us back. Had a fantastic time, I recommend to go there. Please take mosquito lotions,sun lotions after sun and you medications that are very expensive to buy.
starstarstarstarstar miriam
My husband and I just spent an amazing week at Melia Cayo Guillermo. We have been traveling to Cuba for over 20 years, and the beach at this resort was outstanding, you can even go snorkeling off their beautiful walkway over the water! (Or fishing if you want to!)
The cleanliness of this hotel is quite impressive, from the rooms, to the grounds, public areas, restaurants, you name it, I couldn’t find any fault. There was always someone cleaning, painting, washing floors, and this is a very important feature at any resort.
You can always find something to eat at the buffet (thank you Edel for all your hard work) but the restaurants were fantastic! Everything we ate was delicious and the staff extremely friendly, and I loved the white wine! The entertainment staff also did an outstanding job.
Carlos the General Manager could always be seen from early morning to evenings, ensuring that the customers were well taken care of and that everyone was enjoying their stay. He is an extremely valuable asset to this resort and Melia is lucky to have employees like Carlos on their staff. I wish everyone was as conscientious as he is, even here at home!
Thank you to everyone at Melia Cayo Guillermo for making our vacation an amazing one! We will definitely be back.
starstarstarstarstar Maria Maturi
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