I would really not give this place of accommodation one star. It definitely is not 5 star. . I recently stayed there at end of January 2023. The bathroom was dirty and the shower flooded. The Microwave was also damaged and I had trouble turning the A/C off and on via the remotes. Please do not stay there and travel Agents do not book your clients in there. Also if you fail to take your rubbish away at the end of your stay they charge you $250. Also you have to pay to hire a beach towel for $5 each time. Very dodgy set up. Just awful.
star Margaret Watson
The room and the view did not meet the promise of the booking websites. The furnishings and cleanliness of the room were substandard at any accommodation rating, let alone a property claiming to be 🌟 🌟 🌟 🌟 🌟. A specific turn off was a leather sofa that would be tossed out of low rent share house for the mould that was covering it (see photo). General cleaning standards were lacklustre (eg loaded,smelly dishwasher) and apparently blamed on labour shortages.
We booked for a week but checked out after one night.
The reception staff were helpful when we let them know that we were leaving and a refund for the remainder of our booking was received.
Overall, the common areas of the property such as the pool and grounds were excellent but the room we stayed in was in desperate need of refurbishment.
I recommend that you read the other reviews because, in hindsight, they would have led me to book elsewhere in the beginning.
star Larry Polak
Certainly NOT 5 Star & Staff can be rude & unprofessional. Dealt with Sarah & she was so aggressive about the instructions “I should have read”, but in her opinion, I obviously didn’t! Her sarcasm was evident.
Gardens were pretty & pool satisfactory. Pretty dated overall.
starstar jjp Pere
This is NOT a 5 star resort. Lucky to give it 1 star.
Unit was dark and dingy , couch was torn up, toilet not clean, mould throughout the bathroom, mess of cables around TV, old furnishings, dirty walls.
This is not a 5 star resort!!!
star Mark Ferian
Very disappointing. We paid $750 a night for a 2 bedroom penthouse apartment and it was not worth the money. Positives were location, comfortable beds and the view but that is it. We have stayed at Airlie Beach on several occasions now and decided to treat ourselves to what we thought was an upmarket accommodation. The room we were given was very subpar, one TV and the volume on the remote didn't work and the channels played up. The penthouse had obvious water damage, the furniture was all chipped and flaking, the light switches were all broken and missing the covers, only 1 toilet brush for 3 toilets and the washing machine had a huge dint in the front so that it could fit in the cupboard and all of the window blinds were broken or missing. We were supposed to have 2 car parks but were flat out fitting into one of them because someone in a kitted out 4wd had decided to park in our other park. After complaining to reception we were told we could park in different numbers but when we went to do that they were also taken. I would not stay at this place again and pay that amount of money.
starstar Lori Reed
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