Be very aware of staying here. The actual apartment is quite nice and modern with a few issues e.g shower leakage, but the customer service is absolutely awful and they will say anything to get you to part with your money.They called me at least twice prior to my stay, saying they had to move me from one room to another, and then another due to maintainance issues. Strange, but not an issue for me. They then called to tell me that although I had paid ALREADY paid for my stay on Hotel.com, they needed me to pay for the whole stay again directly to the hotel.I thought this was extremely odd, but they assured me that they had already sorted the problem with Hotels.com (apparently they couldn't access my payment with them) and I would get a total refund from Hotels.com automatically on the same day. Of course, they were lying. As this has never happened to me before, I paid the hotel directly again the total of my stay, expecting a prompt refund from Hotels.com as promised.I was then called again on the second day of my stay, and I explained that I had yet to recieve a refund. This was a different rep, and he explained to me that this was not sorted out with Hotels.com, and that I would actually need to liase with Hotels.com if I wanted any refund. So during the second morning of my stay, I spent an hour on the phone trying to explain the situation to the Hotels.com rep, who was bewildered at why they could not 'access my payment'. This rep then tried to contact the LCS staff, who did not respond. As a result, they had to escalate my case to the investigation team.Before the stay, you are required to pay a ludicrous £500 deposit. Losing your key will set you back £100, late checkout will set you back £120, 'extra cleaning' whatever that means, will set you back £90. They stress that the £500 deposit is mandatory, however prior to the stay, the rep promised that I would recieve my deposit back on the day of checkout, after the cleaning staff check out the room. It's two days later now. No sign of a refund. I have contacted the apartment and have recieved radio silence. Strange now that they had probably called five times prior to my stay and now that they need to give the deposit back. You can't get a response. I am currently owed £770- the money paid to Hotels.com for my stay, as well as the deposit.Such a shame, as I would have used this company again inthe near future, as the apartment is decent and in a good location. However I have to recommend that you be aware when booking with this company. They should not be contacting you to ask for any additional money and if they do, that is a major red flag.
star Ionie Johnson
Nuestra estancia fue tan maravillosa. El personal fue excelente. Fue fácil de encontrar y muy cómodo. Los apartamentos son enormes con excelentes vistas y excelentes comodidades. ¡No podría recomendarlo más!
starstarstarstarstar Isidora Gharbawi
Sea muy consciente de quedarse aquí. El apartamento real es bastante agradable y moderno con algunos problemas, por ejemplo, fugas en la ducha, pero el servicio de atención al cliente es absolutamente terrible y dirán cualquier cosa para que se separe de su dinero.Me llamaron al menos dos veces antes de mi estadía, diciendo que tenían que cambiarme de una habitación a otra y luego a otra debido a problemas de mantenimiento. Extraño, pero no es un problema para mí. Luego me llamaron para decirme que aunque ya había pagado mi estadía en Hotel.com, necesitaban que pagara toda la estadía nuevamente directamente en el hotel.Pensé que esto era extremadamente extraño, pero me aseguraron que ya habían solucionado el problema con Hotels.com (aparentemente no pudieron acceder a mi pago con ellos) y que obtendría un reembolso total de Hotels.com automáticamente el mismo día. . Por supuesto, estaban mintiendo. Como esto nunca me había sucedido antes, pagué al hotel directamente nuevamente el total de mi estadía, esperando un pronto reembolso de Hoteles.com como prometí.Luego me llamaron nuevamente el segundo día de mi estadía y le expliqué que aún no había recibido un reembolso. Este era un representante diferente, y me explicó que esto no se resolvió con Hotels.com, y que en realidad tendría que comunicarme con Hotels.com si quería algún reembolso. Entonces, durante la segunda mañana de mi estadía, pasé una hora al teléfono tratando de explicar la situación al representante de Hoteles.com, quien estaba desconcertado por el motivo por el cual no podían "acceder a mi pago". Luego, este representante intentó comunicarse con el personal de LCS, que no respondió. Como resultado, tuvieron que derivar mi caso al equipo de investigación.Antes de la estadía, debe pagar un ridículo depósito de £ 500. La pérdida de la llave le costará £ 100, la salida tardía le costará £ 120, la "limpieza adicional", sea lo que sea, le costará £ 90. Ellos enfatizan que el depósito de £ 500 es obligatorio, sin embargo, antes de la estadía, el representante prometió que recibiría mi depósito el día de la salida, después de que el personal de limpieza revisara la habitación. Han pasado dos días ahora. No hay señales de reembolso. Me he puesto en contacto con el apartamento y he recibido silencio por radio. Es extraño ahora que probablemente habían llamado cinco veces antes de mi estadía y ahora necesitan devolver el depósito. No puede obtener una respuesta. Actualmente me deben £ 770, el dinero pagado a Hoteles.com por mi estadía, así como el depósito.Es una pena, ya que habría vuelto a utilizar esta empresa en un futuro próximo, ya que el apartamento es decente y está en una buena ubicación. Sin embargo, debo recomendarle que tenga en cuenta al reservar con esta empresa. No deberían ponerse en contacto con usted para pedirle dinero adicional y, si lo hacen, es una señal de alerta importante.
star Ionie Johnson
A nossa estadia foi tão maravilhosa. A equipe foi ótima. Foi fácil encontrar entrar e tão confortável. Os apartamentos são enormes, com excelentes vistas e excelentes comodidades. Eu não poderia recomendar mais!
starstarstarstarstar Isidora Gharbawi
Our stay was so wonderful. The staff were great. It was easy to find get into and so comfortable. The apartments are huge with great views and great amenities. I couldn’t recommend it more!
starstarstarstarstar Isidora Gharbawi
Be very aware of staying here. The actual apartment is quite nice and modern with a few issues e.g shower leakage, but the customer service is absolutely awful and they will say anything to get you to part with your money.
They called me at least twice prior to my stay, saying they had to move me from one room to another, and then another due to maintainance issues. Strange, but not an issue for me. They then called to tell me that although I had paid ALREADY paid for my stay on Hotel.com, they needed me to pay for the whole stay again directly to the hotel.
I thought this was extremely odd, but they assured me that they had already sorted the problem with Hotels.com (apparently they couldn't access my payment with them) and I would get a total refund from Hotels.com automatically on the same day. Of course, they were lying. As this has never happened to me before, I paid the hotel directly again the total of my stay, expecting a prompt refund from Hotels.com as promised.
I was then called again on the second day of my stay, and I explained that I had yet to recieve a refund. This was a different rep, and he explained to me that this was not sorted out with Hotels.com, and that I would actually need to liase with Hotels.com if I wanted any refund. So during the second morning of my stay, I spent an hour on the phone trying to explain the situation to the Hotels.com rep, who was bewildered at why they could not 'access my payment'. This rep then tried to contact the LCS staff, who did not respond. As a result, they had to escalate my case to the investigation team.
Before the stay, you are required to pay a ludicrous £500 deposit. Losing your key will set you back £100, late checkout will set you back £120, 'extra cleaning' whatever that means, will set you back £90. They stress that the £500 deposit is mandatory, however prior to the stay, the rep promised that I would recieve my deposit back on the day of checkout, after the cleaning staff check out the room. It's two days later now. No sign of a refund. I have contacted the apartment and have recieved radio silence. Strange now that they had probably called five times prior to my stay and now that they need to give the deposit back. You can't get a response. I am currently owed £770- the money paid to Hotels.com for my stay, as well as the deposit.
Such a shame, as I would have used this company again in the near future, as the apartment is decent and in a good location. However I have to recommend that you be aware when booking with this company. They should not be contacting you to ask for any additional money and if they do, that is a major red flag.
star Ionie Johnson
RECOMENDADO COM OLHOS FECHADOS. Visão CONFORTÁVEL (NO CENTRO) E MUITO LIMPO.
starstarstarstarstar Cristiano Pap
RECOMENDADO CON OJOS CERRADOS. Ver CÓMODO (EN EL CENTRO) Y MUY LIMPIO.
starstarstarstarstar Cristiano Pap
RECOMMENDED WITH CLOSED EYES. View COMFORTABLE (IN THE CENTER) AND VERY CLEAN.
starstarstarstarstar Cristiano Pap
RECOMMENDED WITH CLOSED EYES.
View
COMFORTABLE (IN THE CENTER)
AND VERY CLEAN.
starstarstarstarstar cristiano pap
A principal desvantagem é a falta de cooperação do escritório de locação chegou de manhã e não compareceu à entrega do apartamento apenas três horas
starstarstarstarstar Saleh Algofili
1 minuto a pé da estação de trem de Waterloo, a localização é excelente.
starstarstarstarstar KT Ho
Localização requintada, no coração de Londres, perto do Old Vic Theatre. Fantasia decorado, mas muito funcional. Loja asiática à direita no térreo, Tesco Express em frente ao road ... Adorável Place, Great view à noite - recomendado para um completo Londres!
starstarstarstarstar Mircea Buzlea
El principal inconveniente es que la falta de cooperación de la oficina de arrendamiento llegó en la mañana y no asistió a la entrega del apartamento solo a las tres en punto.
starstarstarstarstar Saleh Algofili
A 1 minuto a pie de la estación de tren de Waterloo, la ubicación es excelente.
starstarstarstarstar KT Ho
Exquisita ubicación, en el corazón de Londres, cerca del Old Vic Theatre. Elegante decorado, pero muy funcional. Tienda asiática justo abajo, Tesco express al otro lado de la carretera ... Lugar encantador, excelente vista por la noche, ¡recomendado para una experiencia completa en Londres!
starstarstarstarstar Mircea Buzlea
The main drawback is the lack of cooperation from the leasing office arrived in the morning and did not attend the delivery of the apartment only three o'clock
starstarstarstarstar Saleh Algofili
Exquisite location, in the very heart of London, near Old Vic Theatre. Fancy decorated, but very functional. Asian store right downstairs, Tesco express across the road... Lovely place, great view at night - recommended for a fulfilled London experience!
starstarstarstarstar Mircea Buzlea
1 minute walk from Waterloo train station, location is great.
starstarstarstarstar KT Ho
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