The entire experience was very good. We called about check in time and they told us we could get on a list that could expedite the room being ready a little early. We did get there early and they let us know that the room was being cleaned and will be ready shortly, this was 1:00 in the afternoon. We did some errands and checked back and they said it would be very soon at 2. We went to lunch and came back around 3 expecting it would be ready by then based on what they had told us. It was not and we get several different stories on why which was frustrating. We had to sit in the lobby for 2.5 hours with our kids and dogs and finally got to checking at 5:30 and hour and a half of regular check in. We were offered a drink but that was about it and the stories kept changing. All of this would have been more tolerable if they were not on our door the day we check out our a hour earlier than our given check out time. The came back 3 times before the 11 check out time, very disappointing. They did call us several times to make sure everything was going well and it was great. Everybody was very friendly and helpful. I still think they should have offered something to us for the check in experience proactively. I feel like they did just enough to make it right given what we had to go through just to check in But we waited almost 6 hours to check in when we were told it would be easy for us to get in with the system they had. We will stay there again, it’s the best hotel in Dewey but you do pay for it and I would think more should have been done to rectify the experience we had at check in and check out
starstarstar matt Ashworth
Fabulous experience! My family stayed during Memorial Weekend and had a fantastic experience at this hotel. Great location with walking distance proximity to the beach and breathtaking views of the bay at sunset. Spacious hotel rooms with comfortable beds and all the latest amenities. Luxurious finishes both in the rooms especially the bathroom and in the public areas. Wide array of public amenities including cozy lounge areas scattered throughout the hotel, gym, heated indoor pool, complimentary breakfast and more. Highly recommend giving it a stay!
starstarstarstarstar Brian Pan
Very dog friendly....had a great penthouse condo and could enjoy the bay and ocean on either side. Good secure building..next to the rusty rudder...but it was quiet even though there was live music next door... beautiful condos but the parking garage was really confusing. No grass nearby for your dogs which would be nice but you can take them down on the beach at night which is nice.
starstarstarstar Guest OnthePlanet
Overall good. At first, very lost trekking through the garage and the halls and finally finding my way. Almost as soon as I unpacked, they said there would be construction the next day and moved me. The keys weren't working so after the 3rd time they said "come back down to the front desk" I said I'm totally exhausted, I'll wait here in the hall outside my room while someone brings replacement keys, and finally they did that. It's a nice pet friendly hotel, but sprawling, so park your car near your elevator so you can just go up and down.
starstarstarstarstar Molly Hetrick
I had so much fun and the rooms where nice and clean. The Hyatt Place offers complimentary breakfast and the beach is directly across the street and not to mention the warm pool within the Hyatt Place which I truly enjoyed .There is also a restaurant in the same parking lot called Rusty Rudders which offers great food and drinks with a deck and bonfire including a band for entertainment. Great price for the stay as well!
starstarstarstarstar Lindsay S Johnson
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