I want to give a huge credit to Kiana F. As she went above and beyond to make our stay so enjoyable. I wish there was at least one of her at every hotel we stay at. She isn't probably paid enough for her efforts and personal touch.
starstarstarstarstar Carol Berna
After thinking I could get my family out the city just for the night before I go to work, this has turn into a complete failure. Everything was fine until we tried to sleep. The HVAC made a extremely loud noise my children were terrified!!! At 4:30am my wife finally called after not being able to get some sleep since 8:30pm. Not only that issue but the shower pressure was terrible. We literally had to sit in the bathtub, this delayed our reservation for dinner with we eventually had to cancel. Staff are very friendly and welcoming but there’s some renovations that needs to be done.
star Jerret Perkins
Muy limpio huele rico el hotel 🏨 buen precio buen desayuno , por lo menos para mi estuvo bueno
starstarstarstarstar Jose Hernaiz
First & last time staying here. Hotel needs to have lots of repairs done to it! Rooms are small! My room had bugs in it! Elevator wasn't working! Ice machine only works on 3rd floor have to use the stairs! And very very unpleasant to stay you can hear ppl outside the door as if there coming into your room.
star T mac
Ótima gestão e excelente equipe. Hotel muito limpo e organizado. Fomos recebidos pelo gerente na chegada e o serviço foi incrível. O hotel é super limpo e os quartos são fantásticos! Eu recomendaria muito este local. Definitivamente vou planejar ficar aqui para minhas próximas visitas à área de Chicago. A propósito, o estacionamento também foi excelente e muitas lojas e restaurantes ao redor. Obrigado equipe por tornar a nossa estadia o mais confortável possível Agradecimentos especiais ao gerente que nos guiou pela área e recomendou lugares para ir
starstarstarstarstar Abdullah Boudaya
Great management and great staff. Very clean and organized hotel. We were greeted by the manager upon arrival and the service was amazing. The hotel is super clean and the rooms are fantastic! I would highly recommend this place. I will definitely plan to stay here for my next visits to Chicago area. By the way the parking was also excellent and lots of shopping stores and restaurants around. Thank you team for making our stay as comfortable as possible
Special thanks to the manager who guided us around the area and recommended places to go to
starstarstarstarstar abdullah boudaya
Chegamos ao hotel e a equipe foi rude. Tivemos problemas para fazer o check-in e o associado nos ajudando, apenas continuou nos dizendo que ele não poderia nos ajudar repetidamente ... Então eles nos disseram que as horas de silêncio estavam em aplicação estrita, mas isso era mentira. Todas as noites, por volta das 23h às 3h, havia crianças correndo para cima e para baixo nos corredores gritando e as portas batendo para outros quartos. A equipe da noite não se importa que isso estava acontecendo. A unidade de janela no quarto não estava funcionando bem. Além disso, havia um adorável sangue gigante no banheiro. O hotel não fez absolutamente nada para encobri-lo ou pintá-lo; o que foi honestamente perturbador. Mais uma vez, a equipe do hotel não parece ser incomodado por isso ou mesmo parecia preocupado que estávamos chateados com isso. No geral, eu não ficaria aqui novamente e pagaria o dinheiro extra para ficar no Embassy Suites ou no Westin.
star Kate V.
We got to the hotel and the staff was rude. We had issues checking in and the associate helping us, just kept telling us that he couldn't help us over and over again... Then they associate told us that quiet hours were in strict enforcement but that was a lie. Every night around 11pm-3am, there were children running up and down the hallways screaming and doors were slamming to other rooms. The night staff is not care that this was happening. The window unit in the room was not working the best either. Also, there was a lovely, giant blood stan in the bathroom. The hotel did absolutely nothing to cover it up or paint over it at all; which was honestly disturbing. Again, the hotel staff did not seem to be bothered by this at all or even seemed concerned that we were upset about it. Overall, I would not stay here again and would pay the extra money to stay at Embassy Suites or at the Westin.
star Kate V.
Os quartos eram limpos e espaçosos. O lobby, piscina, área de café-da-manhã e jardim poderia ter usado alguma atenção. Descuidado para dizer o mínimo! O café da manhã não era muito apetitoso. Tivemos um problema com a porta do nosso quarto emperrando e foi tratado muito pouco profissional pela equipe. O funcionário da equipe estava usando palavras de 4 letras para lidar com sua frustração com a situação! No dia seguinte, pelo nosso inconveniente, disseram-me que receberia um e-mail com pontos suficientes para um quarto gratuito em qualquer Hyatt Place. Claro que isso nunca veio. Muito desapontado!! Eu não recomendaria nem voltaria a este hotel
starstar Leanne Clements
Me and my family check in to this hotel on2-11-22 and was supposed to check out on 2-13-22. When we got to the room we saw abed bug in the bed. We went to tell the person at the services desk he call the Assistant General Manager Patricia Wambuguh and the only thing she said was did we won’t to move to a new room and we said no so she said for him to start the process to refund use the money. And he said for use to call and talk to her at 9am on 2-12-22 but in instead of me calling I drove back to the hotel to talk to her myself and the only thing she said to me was she was sorry and she hope I would come back and stay. I WILL NEVER COME BACK AND STAY. Very poor customer service….
star Sherri Knighten
The rooms were clean and spacious. The lobby, pool, breakfast area and grounds could of used some attention. Unkempt to say the least! Breakfast was not very appetizing. We had an issue with our room door jamming and it was handled very unprofessional by the staff. The clerk on staff was even using choice 4 letter words dealing with his frustration with the situation! The next day for our inconvenience, I was told I would receive an email with points enough for a free room for any Hyatt Place. Of course, that never came. Very disappointed!! I would not recommend nor go back to this hotel
starstar Leanne Clements
Quartos espaçosos limpos. A equipe foi muito agradável, com capacidade para o nosso grande grupo com 6 reservas diferentes. Muito atencioso e prestativo em encontrar o celular extraviado da minha esposa. Um lugar maravilhoso para ficar.
starstarstarstarstar Floyd with Nara
Un buen lugar para descansar; excelente atencion al publico
starstarstarstarstar Daniel Enrique Ramírez-Flórez
Clean spacious rooms . Staff was very nice, accommodating to our large group with 6 different reservations.Very considerate and helpful in finding my wife's misplaced cell phone. A wonderful place to stay.
starstarstarstarstar Floyd with Nara
Mto bom! Ótimo atendimento. Bom café da manhã
starstarstarstarstar Juliana Aguiar
Excelente hotel. Staff mto bom e estacionamento amplo. Bom café da manhã.
starstarstarstarstar Junior S
Um bom hotel. Atende aos requisitos de um hotel de subúrbio, com quarto espaçoso, café da manhã e estacionamento.
starstarstar Gustavo M Martins
Em primeiro lugar, uma vez que você passar pelo lobby, o lugar está sujo. Os tapetes não são limpos ou aspirados há algum tempo. Havia apenas um elevador funcionando e é lento.Assim que chegamos ao 3º andar, não há papel de parede e está muito sujo e escuro.Os números dos quartos estão escritos em fita adesiva colada com fita adesiva próxima às portas.Esperando que o quarto estivesse melhor, ele também estava sujo e as fronhas estavam manchadas.Depois de uma longa viagem, decidimos tirar o melhor proveito disso e descansar um pouco. Apenas para ser acordado por pessoas gritando no corredor.Passaram pela recepção pela manhã, eles estavam ocupados cuidando da multidão do café da manhã e do café.Não voltarei a este lugar, definitivamente não até a qualidade do Hyatt que experimentei em outros locais. Mais em paridade com motel 8 / dias de pousada ..
starstar Greg McManus
First off once you get past the lobby the place is dirty. The carpets have not been cleaned or vacuumed in a while. There was only one working elevator and it is slow.
Once we got to the 3rd floor, there is no wall paper, and pretty dirty and dark..
The room numbers are written on tape stuck masking tape next to the doors.
Hoping the room was better, it was also dirty and the pillow cases were stained.
After a long drive, we decided just make the best out of it and get some rest. Only to be woken up by people yelling in the hallway.
Went by the front desk in the morning, they were running around busy taking care of the breakfast and coffee crowd.
Will not be back to this place, definitely not up to the Hyatt quality that have experienced at other locations. More on par with motel 8/days inn..
starstar Greg McManus
Bom serviço. Pessoal amável. Tornou tudo menos estressante. Hotel era bonito e limpo. A hospitalidade é o que mais importa. Muito apreciado!
starstarstarstarstar Calvin Howell
Good service. Kind staff. Made everything less stressful. Hotel was pretty and clean. The hospitality is what mattered most though. Much appreciated!
starstarstarstarstar Calvin Howell
Very quiet place, great rooms! Very spacious. Gave 4 stars as they are doing construction and 1 elevator is down so there's a wait for that. But once they remodel it will be gorgeous.
starstarstarstar Christina Cunningham
Este hotel foi ótimo. É um hotel acessível, mas ainda muito limpo e atualizado. Os quartos eram muito espaçosos e a cama era tão confortável. Liguei com antecedência para conseguir quartos interligados com meu amigo e, apesar de estarem superlotados, eles conseguiram nos acomodar! Não há microondas nos quartos, mas há um logo abaixo no lobby. O café da manhã tinha opções deliciosas de pratos quentes e a piscina estava aberta sem restrições. A sala de ginástica foi mantida muito limpa também. O gerente Ruby foi super gentil e prestativo com quaisquer dúvidas ou preocupações que tínhamos. Definitivamente, recomendo este hotel!
starstarstarstarstar Rachel Banaszewski
1ª vez visitando, mas não foi a nossa escolha inicial de hotel. Houve algumas renovações óbvias em todo o edifício. Nossas bancadas, espelho e pias parecem ter sido atualizados, mas não muito mais. Não tinha artigos de higiene adequados que me levam a acreditar que o quarto não tinha sido bem limpo. Há café da manhã disponível, que foi configurado e bem abastecido. Eles também têm um bar ao lado do check-in, mas é um pouco limitado. Deve haver sempre um nível de profissionalismo demonstrado por todos os funcionários, no entanto, houve um jovem que faltou ao treinamento. Eu também não liguei para o depósito de $ 20 que eles exigem no check-in para o caso de você comprar um filme ou lanche, nem o "acordo de fim de semana" que nos pede para sermos basicamente maduros durante a nossa estadia. Foi listado como 4 estrelas, mas é um forte 3, mas apenas em apuros eu visitaria novamente. A área em que o hotel está localizado é muito bonita
starstarstar Wonda Anderson
1st time visiting but was not our initial choice of hotel. There had been some obvious renovations throughout the entire building. Our countertops, mirror and sinks seem to have been updated but not much else. Did not have adequate toiletries which lead me to believe the room had not been cleaned well. There is breakfast available which was set up and stocked nicely. They also have a bar adjacent to check in but it's a bit limited. There should always be a level of professionalism displayed by all staff however there was one young man who missed his training. I also did not care for the $20 deposit that they demand at check-in for just in case you buy a movie or snacks nor the "weekend agreement" asking us to basically be mature during our stay. Was listed as a 4 star but is a strong 3 but only in a pinch I'd visit again. The areathe hotel is located in is very lovely
starstarstar Wonda Anderson
This hotel was great. It's an affordable hotel, but still very clean and updated. The rooms were very spacious and the bed was so comfy. I called ahead of time to get connecting rooms with my friend, and, despite them being super packed, they were able to accommodate us! There isn't microwaves in the rooms, but there's one right down in the lobby. The breakfast had delicious hot options and the pool was open with no restrictions. The fitness room was kept very clean as well. The manager Ruby was super kind and helpful with any questions or concerns we had. Definitely recommend this hotel!
starstarstarstarstar Rachel Banaszewski
Minha filha se casou e reservamos um bloco de 33 quartos ... tudo foi perfeito! Eles foram muito confortáveis para todas as nossas necessidades. Eu lidei o tempo todo no planejamento através da Covid com a Ângela, ela foi absolutamente INCRÍVEL !! Nós tivemos um quarto na manhã seguinte para o café da manhã tudo configurado e correu tão perfeitamente !! Os quartos eram limpos a equipe foi maravilhoso ... Max o gerente foi muito confortável e útil !! Todos os nossos hóspedes ficaram completamente satisfeitos e felizes! Recomendo vivamente que fiquem aqui !!
starstarstarstarstar Cherise McGee
Unfortunately Hyatt place chicago its not what it used to be. Sadly the level of quality went from 10 to a 3. It feel like I am staying on a motel 6. The quality after aliments they serve for breakfast were very cheap. They use disposable plates,cups and silverware and I can understand. Everyone is pretty much starting all over after the pandemic. But I have stay in different hotel and even though the pandemic was in place they never lost their good quality. A great example of that is a Hilton garden. A hotel at the same level as a Hyatt place, well at least it was years ago. It is sad because this place was one of my favorites. This hotel it has been neglected. I hope they can pick back up or think about anew strategy.
starstar Zee More
My daughter got married and we booked a block of 33 rooms... everything was perfect! They were so very accommodating to our every need. I dealt the whole time in the planning through Covid with Angela she was absolutely AMAZING!! We had a room the next morning for breakfast everything set up and went so perfectly!! Rooms were clean staff was wonderful... Max the manager was so very accommodating and helpful!! All of our guest were completely satisfied and happy!! Highly recommend staying here!!
starstarstarstarstar Cherise McGee
Buena atención hotel limpio tranquilo
starstarstarstarstar Maikel Caballero
Buen alojamiento, buena relación precio y servicios.
starstarstarstar Racquetball Carlos CUADRI
atención. Muy agradable. Excelente atencion.
starstarstarstarstar Monica Pineda
Buen servicio, habitaciones amplias, cálidas y limpias, desayuno incluido de 7 a 9 am
starstarstarstarstar Josué García
Esta localisado en Medio de muchos restaurants I understand target para comprar lo que se les aya olvidado
starstarstarstar S
fue muy bueno. a mi me gusta la cama, el baño, y la atmosférica
starstarstarstarstar Nabila Nazeer
Los cuartos muy bien,y estás a 30 min de Chicago, de los outlets y del aeropuerto... la zona linda, tranquila y con centros comerciales muy cerca... el desayuno pues, clásico de hotel americano... no elmejor, pero comible...
starstarstarstar Alicia Zelaya
Aceptable pero con la mascota demaciado caro son 75dll extras x el perro
starstarstarstar Fernando Rodriguez
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