This resort is beautiful! They really have thought of everything. Gorgeous place. So big that they have golf carts to transport guests around the facility. Staff is professional and helpful. The room we reserved was on the beach so literally 20 steps from the patio you could walk right up to the beach which was very important to have at that price. The beach access was private and they block off some of the waves so the water (which by the way is clear with white sands) is gentle and swim able. The beach room even included a butler. Our butler was named Rodrigo who called me before we went out to Mexico. He helped me to arrange any activities available at the resort and answered any questions I had. I have stayed at other 4plus star hotels and Mayakoba definitely sets the bar high. So far no others have beat them in service, location, hospitality, or beauty. Can’t wait for the chance to go back!
starstarstarstarstar Maranda Perez
Stayed here for a week in June and our stay was very nice! We stayed in a room right on the beach. Right outside our back door that opens to the patio and private pool, there are several restaurants just a few steps away where you can go sit and have a bite or you can claim a beach chair and have food and drink brought to you as you enjoy the sounds and relaxation of their beautiful beach! They have guys that are out raking and cleaning all the seaweed so the beach stays beautiful! The pro golf shop is very nice too with a great restaurant on site! This entire property is huge and very well kept. They were great about cleaning the room every day which is probably why our room was bug free! Being in the jungle you sorta expect to see something and I was impressed with how much I didn’t see! They also have people that walk around the outdoor restaurants with a well trained large hawk on their hand which scares off the smaller birds to prevent them from harassing the guests while they eat. This place is on point in so many ways! Also my daughter is planning to get married at a nearby resort and the nice man in the front lobby called the resort for me and set up an appointment for me to go there to take a look at the property and meet the wedding coordinator! He went above and beyond! Carlos is another helpful employee in the lobby who helped up set up our itinerary for the week which included dinner reservations a few nights, the on site boat tour and tickets to Cirque de soleil which was located nearby! He was a huge help and was so kind! I highly recommended this amazing resort to anyone and everyone! You will for sure have a perfect and memorable vacation if you stay here!
starstarstarstarstar Rachel K
Loved our time here! We stayed in a beach area suit. We had the lagoon view on our balcony. 2-3 minute walk to the beach. You have to take a golf cart to get back to main hotel/pools which we were worried about the distance at first, but upon staying at the property it really wasn’t a problem at all. The whole experience was very calming, very pretty landscaping and relaxing property. The food and service was excellent. We had dietary restrictions and they accommodated us, the chefs came out personally to make sure everything was okay. Food was delicious, pool areas are nice. All in all we loved in, nothing but good things to say.
starstarstarstarstar Charvi Shah
The moment we arrived at the resort we were offered cold towels and hibiscus water. When our room wasn't ready, they moved us to a different room of the same kind so that we could get started on our vacation. All the staff were extremely nice and gave us directions to anywhere we needed to go. In the restaurants, the waiters are attentive and we felt like we didn't have to wait for them to come by to ask for something and they constantly refilled our water. (You drink a lot, it's very hot!) The food, desserts, and drinks were delicious, especially at Tauro and La Playita. The minibar service even accommodated requests we had for more/less of something, and housekeeping came from 9 am to 5 pm, and if you were in your room when they tried to come, they would try again.
My only complaint was that there was no good bike path to the beach, and you had to go on the golf course, but I'm assuming that'll be fixed when the renovations are done.
starstarstarstarstar Matt K
Our travel agent recommended this place. I was skeptical and ended up having the best experience.
This was definitely one of the best hotels we have stayed. If not the best so far. We have stayed at four seasons and enjoy the boutique hotels. This one was a large hotel that actually delivered an unique experience.
We stayed here a couple some time ago, and the experience was just amazing. I always find myself comparing the other hotels we stay at with this one.
Let me tell you what we loved about this place.
- the bikes and riding around the property
- the little village with music and stores
- the River tour on an awesome small boat
- the pool is amazing
- the service is top notch
- everyone was always knowledgeable
- the cars to drive us to other restaurants in their sister properties
- the restaurants were amazing, specially the Saffron at the Banyan Tree
- the rosewood hotel restaurant is just beautiful
Amazing, I’d recommend with highlights to those looking for an unique experience in the Riviera Maya or just anywhere… you don’t need nor will want to leave the hotel, but taking an evening to dine in Playa del Carmen was worth it.
starstarstarstarstar G. R.
We absolutely LOVE this family owned hotel and every one of it's amazing staff! They are excellent in every detail, the food is divine, the service amazing, pool and atmosphere are so relaxing! I would not stay anywhere else. Safe, clean & convenient to local sites. Love Hotel Maya!
starstarstarstarstar Tammy Price
Cute, small hotel in Cobá. Don't be discouraged by the entrance through a rickety building up front containing a small store and a pretty good restaurant, as the hotel itself is quite modern and has well-furnished rooms, as well as a nice pool. The staff is very friendly, and do their best to make you understand one another if your Spanish is not that great.
The location is excellent, as it is a 500m walk to the entrance of the Cobá ruins, and bike rentals that can be used to go to the nearby cenotes are even closer.
One thing we noticed during our stay was that there are power outages during the day, possibly scheduled from 11AM to 1PM.
starstarstarstar Bram Grolleman
I stayed there one night and it was perfect. The hotel and restaurant staff were super friendly, helpful and flexible. The room and entire area were well maintained and immaculate. The pool was a bonus on each afternoon that I was there. There was fruit and cereal, tea and coffee included in the morning. There were some roosters and turkeys who really added to the character of the town. It was a perfect place to stay to get an early start on the ruins, which were also phenomenal.
starstarstarstarstar Jim Pra
Cool place and good staff. Only downside for me was the over cleaning of the room. Everyday they change all towels and soaps.
I found it a bit of a waste.
Beds are good, I had everything I needed. I would recommend it.
starstarstarstar lou lou
Great value for money. I spend about six weeks here each summer because I do research nearby and the Hotel Maya has been an excellent base of operations for us. The staff is friendly and helpful, the rooms are nice, and it's walking distance from the archaeological site.
starstarstarstarstar David Rogoff
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