Desayunar con Jimmy Hendrix a todo volumen no tiene precio. Posiblemente uno de los mejores hoteles en los que he estado con mi familia de vacaciones. Desayuno muy completo, staff amable e instalaciones increíbles. Volveremos!
starstarstarstarstar V i c e n t e P a s c u a l
Excelente
starstarstarstarstar Jp Horti
Grande Hotel...
starstarstarstarstar Julio Cesar
Não tem copos de shot para venda :(
starstarstarstarstar Susana Lopes
Hotel Moderno com bom ambiente, descontraído com classe... Boa selecção de restaurantes temáticos
starstarstarstarstar Luís Guimarães
Para jovens
starstarstarstarstar Roman Seniuk
Maravilhoso...
starstarstarstarstar Manuela Sangueve
Excelente café!
starstarstarstarstar TraquinasKids Moda Infantil
Every thing about this hotel is amazing, they couldn't do enough for us. Easy check in and with a smile and all information was told to us. Were were taken to our room and its absolutely beautiful the beds are the most comfortable beds we have ever stayed in and cleaned daily to perfection. As were still currently staying in this hotel we have booked different restaurants with no bother at all, we could have booked them all no problem. We are all inclusive and its fantastic and the staff couldn't do enough for us, coming steady to take our drinks order. The buffet restaurant is great, plenty of choice and again the staff are fabulous . We will definitely return to this hotel and we are delighted to say we have another week to stay in this amazing hotel. I could go on forever raving about this hotel and we have travelled quite a bit, so thanku to everyone in the Hard Rock hotel. I want to also thank Jet2 as always a pleasure to travel .with couldn't for us, no waiting time at all for drinks.
starstarstarstarstar Sheila Scullion
Treat yourself, book this hotel. Great service, the staff in every area of the hotel go out of their way to help. The hotel is kept spotless. The food is great, rooms are very comfortable and to top it all off loads of great music.
starstarstarstarstar Graeme Aitken
ESPECTACULAR!!! inmejorables vacaciones en familia sintiéndonos como auténticas estrellas de rock. Gracias Hard Rock Hotel por todos los detalles rockeros, todo lo que es la experiencia de cliente es de 10. La limpieza del hotel, el mantenimiento, la atención desde el minuto 1, la decoración, los jardines, el gym… no hay palabras. Gracias Yulia por limpiar nuestras fiestas en la habitación, gracias Patri por preocuparse por nosotros, gracias Roberto por ser nuestro road manager.. y gracias Scott Bradley por telonearnos… volveremos seguro!!!
starstarstarstarstar Lucas G
Mi marido y yo estuvimos el mes pasado de luna de miel. Estuvimos genial todos los días. Nos gustaría destacar la amabilidad de todo el personal y agradecer en especial a José de Guest service por el detalle que tuvo con nosotros al saber que estábamos de luna de miel. Tanto la comida, como la habitación, restaurantes, piscinas, bares, spa, todo fue genial. Ojalá poder volver muy pronto, porque repetiremos sin dudarlo.
starstarstarstarstar Patri R.
Só gostaria de dizer que me diverti muito no hotel. Tudo estava super limpo, comida incrível, serviço incrível. Eu só queria dizer um agradecimento especial ao jovem que era um membro da equipe Anaury, ele foi tão gentil e prestativo durante a minha estadia, fez eu e minha namorada nos sentirmos tão confortáveis, e se esforçou para garantir que tínhamos um ótimo momento. Ele nos fez sentir muito especial e confortável.
starstarstarstarstar Anthony Nwaneri
I would just like to say I had an amazing time at the hotel. Everything was super clean, amazing food, amazing service. I just wanted to say a special thank you to the young man who was a member of the staff Anaury he was so kind and helpful throughout my stay, make me and my girlfriend feel so comfortable, and went the extra mile to make sure we had a great time. He made us feel very special and comfortable.
starstarstarstarstar Anthony Nwaneri
Por 4º año hemos ido al hotel. Después de la pandemia han cambiado algunas normas, como el valet parking q ya es parking normal y que te cuesta, cosa que antes no. Pero al quejarnos nos lo dieron gratis sería porque llevábamos tiempo yendo.A mi hijo lo q más legusta es el kids club son encantadores y están muy pendientes de ellos sobre todo Carolina que es una chica excepcional.Es un placer estar en la piscina y poder tomarte una cerveza o un refresco en la zona de hamacas, es un hotel que recomiendo siempre a mis amigos y al cual volveré aunque ahora han cambiado algunas normas que quizás no gustan tanto como las balinesas con cargo. El personal siempre atento y dispuesto a ayudar. Ha sido un placer estar y volveremos el año q viene.
starstarstarstarstar Alberto San Segundo
Fantastic hotel with very pleasant staff and incredibly clean and well kept. Unfortunately the dinner buffet was a little bit of a let down and their definition of 'all inclusive plus' isn't as it sounds. Also when we visited it seemed they were a bit short staffed and getting table service took a longer time than expected.I would probably like to go back in the future but what we paid for what was meant to be 5star, all unclusive... I'd struggle to justify it.
starstarstarstar Terry Henry
De las mejores vacaciones en familia que he podido tener. Todo fue perfecto, el servicio del hotel y todo su personal de 10. Lo único a mejorar el servicio telefónico, hablé con personas que no supieron darme la información que solicitaba respecto a las habitaciones y mi reserva, pero por suerte lo pude arreglar y mi experiencia no pudo ser mejor, repetiremos sin duda!
starstarstarstarstar Carolina Serrano
Las instalaciones genial pero el sistema de app que tienen para reservar y gestionar todo, sin alternativa a no usarla, es algo que mejoraría sin duda Puntos a favor: piscinas, instalaciones, habitación Puntos en “contra”. Es un hotel destinado a un público no español y dispuesto a gastarse dinero en las comidas, cenas, bebidas, etc (cada detalle). si buscas esto es un 10. Si buscas un hotel con más servicios ya que es un 5 estrellas, no, tendrás lo servicios básicos que eso si son muy buenos.Mención especial a dj Pablo poniendo música!!! Muchas gracias Pablo!!
starstarstarstar Diego Izquierdo
Lovely staff and clean rooms but I think the bar table services are understaffed to the amount of guests. If you approach the bar you are told to sit down and wait for a member of staff to help you which takes ages. The entertainment wasn't to the high standard that I thought it would be to the amount of money I paid for this hoilday and especially it being the designer brand Hard Rock Hotel also everything stops at 11pm which isn't very rock and roll ?No late night discos so everyone is just sitting around bored after this time. I have had a better time at a lower class hotel paying £1000 less with the same kind of guests and there is no difference in class of people at this place that you would find in any other hotel resort. Food is amazing and lunch snacks are the same quality as the Hard Rock cafe but I don't think I would spend again or return to this brand of Hotel as apart from the various music stars worn outfits and used merchandise that is in cases all around the hotel there isn't anything special about this place for the price you pay.
starstarstar Mark Jason Williams
The restaurants located within the hotel were second to none, including the Japanese, Italian & steak house!
The rooms were beautiful we were in a gold room ( myself and girlfriend )
Cleaners were on point and called round on a daily basis
The receptionists were a great help with all enquiries
The adult pool area ( Eden pool) was amazing if you are on holiday without kids and want a little break from being around them
We had massages booked which were amazing also
The beach club looked amazing if that’s what you’re into, we just went down for food and left it was okay
We were all inclusive at this hotel for 9 nights, the fancy add on restaurants we did leave with little bills but we didn’t do anything buy half with our orders.
I feel when I come back I would be all inclusive without a doubt again.
Best hotel I’ve ever been too.
starstarstarstarstar David Millar
We have travelled to three different destinations post covid and I think this resort has to be one of the best out of all.The staff goes above and beyond to help you out. Always smiling and friendly. My three year had amazing time at the kids club too. We were there for seven days and only went out of the resort twice for excursions. There is lots to do for families, couples and children.Highly recommended.
starstarstarstarstar Janki Patel
Es un hotel estupendo, merece la pena pasar aunque sea solo un fin de semana. Me encanta que haya música rock en todas partes. El servicio y el personal es increíble, todo gente joven y muy amable. Muy recomendable.
starstarstarstarstar José Manadé
La estancia no estuvo mal, pero al leer las respuestas a los comentarios de clientes insatisfechos, me echo las manos a la cabeza. ¿Quien las escribe, una máquina, un loro que siempre repite lo mismo? Quedáis mejor si no respondéis. No mostráis ninguna empatía con las quejas e incluso parece que os reís de las malas experiencias. Un cero al que lleva las redes sociales. ¡¡Por favor evite responder mi comentario!!
star Gerrr
Amazing from start to finish, hotel is immaculate! Attention to detail is 1st class rooms are stylish, practical and very comfortable . Staff are on another level in particular Jason ( guest relations manager) he went above and beyond for us, we are very very grateful made out last day stress free ❤️ Thankyou so much!!!! Jessica and Santiago are fantastic nothings a bother we were never too long with out a drink, made our stay extra relaxing… all inclusive is 💯 worth it the food and drinks are amazing !!! We will definitely be back Kayley & Ross
starstarstarstarstar Mr Metro
Just before we flew out I noticed a waive of negative reviews which did concern me.
The concept of hard rock might be dated somewhat not sure where the group will evolve over the next 3 or 4 years but I think this at times does attract more pressure on the hotel itself at times as.
Positives
+ kids club - led by Myrium, excellent staff
+ beach club - nice pool, food and cocktails
+ amazing view from suite
+ entertainment in evenings
+everything charged to wristband key
My son had his birthday and the team we excellent to make his perfect day special - this is what makes holidays….special moments serviced by special gestures
Location is a bit secluded - the strip is small outside but has shops for local amenities. So if you looking for a hotel where there are many restaurants and nightlife nearby pick a different hotel.
Overall great place - highly recommend
starstarstarstarstar Mauran Kumar
Nothing to really complain about. We really liked our stay in the hotel! Unfortunately, we were too busy to fully profit with the offered facilities. Breakfast and dinner offers a huge variety of food.
If ever we back to Tenerife we wouldn’t hesitate to stay there again
starstarstarstarstar Hamdani Imen
I’m staying in Hard Rock hotel Tenerife for 9 nights- All including and been very disappointing so far.
No still water in the room- if You ask they’re saying it’s not provided you need to order 4€ Per bottles. All including base you need to pay extra for most of the food and drinks and for the water too. We’re been in many places around the world and this is the only one with the water is not including. Safety-IT IS NOT SAFE for you kids not life guards on the swimming kids pool and my daughter is been hit by boy who climbs inside the water slide.
Food I can give 2 stars- buffet for breakfast is absolutely not healthy options and the splash bar too you can have something not that bad for extra cost. Kids club is good and the people working in are amazing. In the steak restaurant food was delicious and the service was amazing( but it’s not including on All including). This hotel can be perfectly 3 star base hotel, but not 5 stars!
star Miglena Stoykova
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