The room itself was good. However I was discouraged by how my husband and I were treated when we finally figured out how to drive in as it was not clear and quite confusing and we had to drive past a couple times before parking out the front and I walked in and asked if we drove up into a walkway cafe area or not and the lady told me to stay and wait for valet yet another told us to just drive in. We made some suggestions on how it would be profitable to put signage out which was meet with a staff member who was not helping say aloud, "well it's pretty obvious" there was no need for her rudeness as we were the ones not given clear instructions and being it was out first time we have never seen or knew what/where to drive as it looks like a cafe area not a driveway.
The manager made us feel as if we were making trouble but we weren't we just wanted to give some suggestions on how to improve communication for first timers but we were made to feel like we were just dumb and a nuisance to deal with. It was our 20th Anniversary and my husband was so discouraged and it almost ruined our night away. Every time we've stayed somewhere we've been given complimentary things and even a platter with Happy Anniversary written in chocolate with a small dessert for free to show their kindness.. others a small card.. but here we got nothing, not even a acknowledgement.. which is not mandatory but it is the difference between great customer service and mediocre service; so I guess this hotel has a lot of growing and learning to do in their customer services at front desk. However the staff in the restaurant were lovely and gave wonderful service and effort. I was also grateful to the young man who helped us get into our room as our door handle was not working either and when I had to go back to reception to get a new card he offered to come along with me to see if we were okay. We discovered that the door handle wasn't opening normally and that it had to be lifted up in the opposite direction (pull upwards) in order to gain access, a nuisance but again the manager never bothered to check in on us, offer us another room nor fix the issue.
More welcoming and friendly service would have gone a long way and things like this can be overlooked but when you're treated like you're a nuisance rather than a guest then these things could potentially ruin what was suppose to be a beautiful night away; which in our line of work is rare..
starstar Shannon Wadsworth
Had a pleasant stay here over the past couple of nights and would happily stay here again. Location for Auckland CBD is excellent.
Design and interior fit-out is quite funky, but the rooms are very comfortable and functional. I had a great view back over Auckland and the harbor. The bed was very comfortable.
I did like that the amenities all came is environmentally sustainable packaging as well which was nice.
Definitely a recommend from me.
starstarstarstarstar Michael McRoberts
A straight up hotel room lacking vibe, opulence and warmth. Functional. Good location. Nothing more. No bath tub. Very small bathroom. Felt more like a renovated student hall of residence than a European hotel chain. 2 stars given price.
starstar Rosalind McNamara
Staff are very friendly, professional and courteous. There was an issue that occurred of which the night manager provided a solution. Very calming and quietly spoken. The restaurant Boda offers a set menu always a good choice when undecided. Good food, view and once again staff are making your establishment look good.
starstarstarstarstar Ra Brown
Room with 2 double beds was a little on the tight side for 2 adults and kids, but it was clean&tidy, also despite facing the road wasn't too much noise on Saturday night. Amenities are good, would absolutely have used the yoga room with a TRX if I'd had more time. Was also a very little library which looked quite dink. Chocolate hour was a blast and really great breakfast buffet. Staff were friendly enough. Was pricey but pretty good in comparison to other places
starstarstarstar Claire Smashcroft
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