Yes the place of the hotel is nice but there are too many bad things about this hotel. The parking is so small and cramped, no air conditioning,the wifi would disconnect randomly and even if you had data it wouldn’t work because of bad service. it smelled terribly in the kitchen and in the bathroom. by the end of our visit I used up a whole bottle of air freshener just to make the smell bearable. there were also bugs underneath the glass in the kitchen table .The lights were very dim and one didn’t even work. Don’t spend your money at this place it’s not worth it
star Yea :D
Spoke to Janice this morning and she confirmed they were fully booked for this Saturday. I got an email from her saying the only room available is the spa studio for $300 all inclusive. I then asked her to please book it just to get an email within a second saying its now fully booked. Janice gets a kick out of giving customers false hope..she confirmed in the morning they were fully booked just to say there is a studio available and when asked to book it she immediately said its booked up. Waste of my time and no customer service at all.
I do not recommend this place at all.
star Angelique Cox
The only positive thing about this place is the location. The car parks are tiny if someone parks next to you're going to need a can opener to get into your car. The rooms are dated and tired not sure why this place has high reviews. I can assure you the rooms are misrepresented in the photos. Our room had a stale smell on arrival along with blown bulb which took multiple requests to get resolved. The bathroom which opens up onto the dining area had no windows and a fan that we were told hadn't worked in 25 years and has never been a problem which was a bafling response.
The gardens are over grown and in general need of maintenance, the pool is decorative you really wouldn't want to swim in there. The rooms have no air conditioning. For $400 plus dollars a night for a room that I wouldn't expect to pay $150 for tops. Do yourself a favor stay elsewhere, I'm sure this place was great 25 years ago but it's not acceptable by today's standards.
star Marvin Bradley
Location is the winner with this accommodation located within 100 meters of Takapuna Beach. The 1 bedroom suite we stayed in over 3 nights wasn't up to our expectations when looking at the website. We had no working kettle upon our arrival, no coat hangers, 2 small bars of soap to use over our 3 night stay, no heated towel rail, and no compendium to inform you about the pool and facilities mentioned on the Emerald Inn website. All electrical cords' testing tags in our room had expired. We did appreciate free parking on-site, a comfortable bed, good shower, and prompt replacement of the faulty kettle along with some hangers from another unit🙂
starstarstar Philip Potbury
Absolutely amazing friendly staff! Amazing garden area. No information booklet left in the room so didn’t know what time the pool closed or opened, or what eatery was around, noisey road during the early mornings Comfortable beds nice and clean.
starstarstarstar Desire Renata
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