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Av. de la Estacion, 65, In Zarzalejo, Madrid, Madrid & Surrounding Area 28293, Spain
Fácil localização, habitaciones e internet buenas, fesajuno variável
Gostei bastante dos cômodos. A localização não é excelente mas é boa.
Bom hotel, bem situado.
Boa estadia e ponto central de Madrid. Bom pequeno-almoço
Bastante má
We had to wait forever while all 3 staff helped check in a huge family.. we had to leave and try later.. same thing as we tried to check out.. they didn’t ask if everything was ok .. I would have told them that the room was super hot and the toilet never worked.. the lady at the desk was nice and everything else was fine and good location..
Overall the hotel has a location that is much better than others in the area. The staff is accomodating and most ensure your stay is enjoyable. The hotel offers a breakfast buffet but when you reserve your room and you pick this option. If you're here for a couple days, it's great. Anytime longer then the breakfast gets old. I've been here almost two weeks. It gets old. The hotel offers a fitness center that is one of the best I've seen at a hotel. But, the hotel allows personal trainers to bring clients or the trainers will use the center without clients. They usually use multiple machines and weiths, leave their personal belongings wherever they like. So, if you get a chance to use it without the trainers there, it is great.
El lunes hice una reserva, cometi un error y hice la reserva para el mismo día. He llamado esta mañana al darme cuenta del error, la persona que me ha atendido de malas maneras me ha dicho que la próxima vez compruebe antes de pagar, señora. Entiendo que es mi error, pero siendo un hotel de 4 estrellas, siendo una cadena no se podía hacer algo mas? No hay habitaciones, vale. En otro hotel? Me cobras la habitación y te has equivocado es tu problema. En la web se definen por su emplazamiento, por su calidad en servicios y su atención y es todo lo contrario. La poca empatía de la persona que me ha atendido y su falta de actuación lo han demostrado. No sois un hotel de 4 estrellas.
El hotel está en una zona tranquila y bien situado, fuimos caminando desde el hotel a todos lados, todo estba a 15 minutillos. Las habitaciones estaban muy bien, camas cómodas y limpio. Aconsejo hacer la reserva desde la propia página web y registrarse en el club, nosotros cogimos una buena oferta. Habíamos reservado una triple pero por motivos de organización y de haberlo hecho directamente desde la página nos pusieron dos habitaciones contiguas, ganamos en comodidad, teníamos dos habitaciones con baño independientes pero unidas por una puerta, el aire acondicionado funcionaba estupendamente fue en agosto y hizo un calor horrible en Madrid, se agradeció el buen funcionamiento del aire. Como punto negativo las neveras no enfriaban lo suficiente por lo que no pudimos hacer uso del minibar ni poner agua a refrescar. Finalmente decidimos añadir el desayunoy quedamos satisfechos era variado, lo suficiente para coger fuerzas antes de un día de caminatas y visitas por Madrid, el personal del buffet muy atento.
La estancia ha sido muy agradable. La ubicación del hotel es magnífica. Céntrico y silencioso. El personal muy profesional y respetuoso. Volveré seguro.
El desayuno incluido en el desayuno es fenomenal,tienen de todo y buen servicio de consejería. En temporada baja el precio es accesible; pocas opciones para comer/cenar por la zona, pero tienen un buen parque público enfrente con toboganes.
El primer día lo pasé fatal por que aunque el hotel está bien es un poco antiguo en algunos aspectos , como el aire acondicionado, que no funcionaba debidamente y me pilló la ola de calor , no pude descansar. Aunque al día siguiente lo comuniqué y me atendieron extraordinariamente cambiándome de habitación a una estupenda , con un aparato de aire acondicionado en buenas condiciones, me trataron muy bien , volveré, por que además considero que precio calidad está muy bien
Un 10. Además de estar ubicado muy bien para poder llegar fácilmente a cualquier lugar de Madrid, el aspecto que más me gusta valorar de este hotel es el excelente trato y servicio en los dos días que hemos estado. Hemos salido encantados. Muchas gracias.
The service was very friendly and efficient. The room was clean and adequate. My 4-rating is based on the fact that in comparisson to other international hotels, I would have expected more from a four star hotel in terms of the buffet breakfast.
The room allocated (201) although clean, was very depressing with no natural daylight. Couldn't spend anytime in it other than for sleeping. The bar didn't open until after 6pm and last orders was10.30pm? No dining facilities other than breakfast (room service may have been available but the room allocated wouldn't warranted me to have eaten in it). When the bar closed at 10 45pm the lights were also switched off in the foyer therefore knowhere to spend time other than in the depressing room. Three members of staff were particularly good at their jobs, Alfonso Receptionist, the young lady who looked after the bar and the older gentleman who checked me out. The safe didn't work in the room initially but this was quickly rectified by the on site maintenance man. The body wash dispenser was empty and had to request for it to be filled at reception. However, I do think these facilities shoukd be checked before guests are allocated rooms. The reception manager (woman) is not a very friendly person. All in all I wouldn't recommend this hotel and it certainly isn't 4☆☆☆☆. I chose it because I was receiving treatment in the hospital nearby and thankfully this finished sooner than expected and I was able to leave the hotel early. I recommend management update the facilities available on their website as most are non existent, for example, afternoon tea, bar opening hours etc.
We had a good stay in the hotel (double room with view). Good price/quality ratio in this month of August. Very good welcome by the receptionist speaking French much better than me Spanish. A little disappointed by the breakfast buffet and the size of the bathroom (cramped access to the bath). Perhaps because of the high outside temperatures, the air conditioning was working but, to my taste, was not very effective.
Un gran hotel. Ubicación excelente, en una zona céntrica y muy tranquila al mismo tiempo. Personal siempre muy atento y amable. Es y seguirá siendo mi opción hotelera número uno en Madrid.
Realmente. Eu errei o nome da atendente.O nome da atendente do café se chama Marta. Poderia ser mais treinada para atender os hóspedes. Sem qualificação nenhuma para atender.
El hotel está muy mal mantenido. La ducha de la habitación funcionaba muy mal. La ventilación de la habitación de mi hija hacía bastante ruido aunque estuviese apagada. El personal del hotel es muy amable pero me tutearon en todo momento sin que yo les hubiese dado permiso para ello. Me parece completamente fuera de lugar.
We were given the suite which had a balcony and loved it,but the air conditioner did not work so we had to pack up our suitcases and move our belongings to another room which was smaller.Other than that, it was central to everything.
Clean and comfortable rooms in an elegant neighborhood in Madrid. I like to stay here because of the location outside of heavily touristed areas of the city. There is a good sense of real city life within easy reach of all attractions. The only drawback occurs on hot days, when the room air conditioning is insufficient for a comfortable temperature. I try to avoid staying here during a summer heat wave, but otherwise I enjoy returning to this hotel whenever traveling to Madrid.
The man who checked us in was rude and short. He demanded payment even though we had paid through the website when booking the room. He then gave us a room with two beds, despite the fact that we had booked the deluxe room with a view. We had no view of anything worth seeing! It was just the awful back end of nearby buildings. I definitely would not stay again and can't recommend anyone to stay at this hotel!
Boa. Um bom hotel.
Quarto limpo e serviço cuidado
Av. de la Estacion, 65, In Zarzalejo, Madrid, Madrid & Surrounding Area 28293, Spain