Porque ..... Gagare !!!!!!!
starstar Giacomo Russo
Muy incómodo.
star Jorge Hernan Piraquive Novoa
Quarto bom com recursos tecnológicos de iluminação, porém banheiro muito pequeno
starstarstar Celia Marcelino Nakazone
Fiquei neste hotel por duas noites. Parece ter sido reformado recentemente (segundo um taxista), de fato os quartos são novos assim como os interiores em geral nas áreas comuns. O ar condicionado funciona bem!Por outro lado, a limpeza do quarto deixou a desejar tanto na nossa entrada quanto após a limpeza diária. Encontramos mais de um cabelo no corpo entre os lençóis e indo à recepção à noite para solicitar uma mudança eles primeiro nos deram lençóis de solteiro para uma cama de casal, depois apontando o erro é pedir lençóis para uma cama maior, a recepcionista duvidou que ambas as folhas fornecidas anteriormente estavam incorretas, mostrando uma expressão muito cruel de decepção.Felizmente, conseguimos estacionar na área reservada, no entanto recebemos esclarecimentos desnecessários de um membro da gerência (diretor ou proprietário, muito provavelmente) sobre como estacionar apesar da informação sobre onde colocar o carro nos ter sido dada pelo funcionários.A meu pedido de xícaras para servir café durante o café da manhã, um funcionário do hotel apontou rudemente que eu também poderia usar o copo de vidro, pois ainda está disponível. Especifico que cheguei perfeitamente no horário e que as xícaras estavam faltando porque elas haviam sido exaustas pelos outros hóspedes da sala.Uma nota positiva vai para a rapariga que fez o check-in, cujo nome infelizmente não me recordo, e para o Sr. Anis K que desde o primeiro dia esteve disponível com outras operações de check-in e por nos trazer tudo o que precisávamos com grande disponibilidade e gentileza. Exceto pelos dois, a equipe geralmente é um pouco tímida.
starstarstar Tommaso Calemme
Me alojé en este hotel por dos noches. Parece haber sido renovado recientemente (según un taxista), de hecho las habitaciones son nuevas al igual que los interiores en general en las áreas comunes. El aire acondicionado funciona bien!Por otro lado, la limpieza de la habitación dejaba mucho que desear tanto a nuestra entrada como después de la limpieza diaria. Encontramos más de un vello corporal entre las sábanas y al ir a la recepción por la noche a solicitar un cambio, primero nos dieron sábanas individuales para una cama doble, luego señalaron que el error es pedir sábanas para una cama más grande, dudó la recepcionista. que ambas hojas proporcionadas anteriormente eran incorrectas, mostrando una expresión de decepción muy poco amable.Afortunadamente, pudimos estacionar en el área reservada, sin embargo, recibimos aclaraciones innecesarias de un miembro de la gerencia (director o propietario, probablemente) sobre cómo estacionar a pesar de la información sobre dónde colocar el automóvil que nos había dado el personal.A mi solicitud de tazas para servir café durante el desayuno, un empleado del hotel señaló groseramente que también podía usar la taza de vidrio ya que todavía estaba disponible. Especifico que llegué perfectamente a tiempo y que faltaban las copas porque se habían agotado los demás huéspedes de la habitación.Una nota positiva para la chica que hizo el check in, cuyo nombre lamentablemente no recuerdo, y para el Sr. Anis K que desde el primer día estuvo disponible con otras operaciones de check-in y en conseguirnos todo lo que necesitábamos con gran disponibilidad y amabilidad. A excepción de ellos dos, el personal es generalmente un poco tímido.
starstarstar Tommaso Calemme
Can you imagine paying 300 euros for 2 nights and not being able to get a cup of hot water to make your own tea??? This is the worst place I’ve ever stayed at since my trip to Italy. The staffs are very rude and condescending…not sure what the reason is but that is no way to treat customers. Will never stay here again. Did not feel welcomed at all. The bathroom was small and orange dirty tiles and the staffs kept making me run around to different floors for 20 mins asking for hot water to make my tea. It’s ridiculous to say the least. Made my trip stressful. The AC was also malfunctioning at night. Would not recommend.
We had a $10 off each night if you stayed 2 nights coupon directly from the website and when I inquired about it at the hotel they said it was already included which was a lie because I bought the tickets online using the link to the code and paid using my Visa card. I also used my company’s discount code and that worked but when I got to the hotel they refused to give me the $10 each night discount and made me pay again with my card. What’s the point of paying and reserving a hotel online if you have to pay again at hotel and wait 40 mins for check in? Very greedy!
starstar Rhea Jaisingh
The only nice thing about this hotel was the comfy bed and unique design of the room. The toilet was clean but not the shower floor. The two stars was because of the receptionists. They don’t have the best attitudes and you don’t feel welcomed by them. Breakfast is not included which is bizarre because you pay so much money per night but they want you to also pay for breakfast. The website also had a promo happening in which you get 10 euros off a night if you stay two nights which we did but when we asked the staffs about the promo they lied and said it’s included in the price which did not make any sense as the hotel price was still the same. If there was a discount you would have seen the 10 euros discount listed on the receipt but it was not shown. The hotel would only be worth it if the staffs were a bit more welcoming. friendly and honest.
starstar Arshanie J
Hotel péssimo, quartos minúsculos, mal feitos, não tem onde por a mala, extremamente mal planejado, não merecia ser 4 estrelas
star Maurício Ordonez Monteiro
Muito bom!
starstarstarstarstar Margareth Santos
Lugar despojado, moderno, limpo, preço bom e equipe simpática. Oq mais vc precisa?
starstarstarstarstar Andre Freller
Hotel com apenas dois elevadores pequenos, quartos mal planejados, café da manhã horrível e o atendimento pior ainda, não recomendo.
starstar Marcos Aurélio
Eu e minha família ficamos três dias nesse imóvel e nos apaixonamos pela beleza dos quartos desse hotel, quase um hotel boutique!!! A estrutura é novinha, quartos super confortáveis com colchões de 30 cm...um sonho!!! As crianças não queriam acordar. Funcionários muito atentos às necessidades do cliente. Serviço de café da manhã superior aos padrões dos hotéis florentinos que frequentei e também muito atento às necessidades das crianças. E uma nota positiva para quem viaja a turismo como nós, com o trem que fica a três minutos do hotel, em menos de um quarto de hora você está no centro sem problemas de estacionamento, TOP!!! Esqueci, também consegui recarregar meu TESLA porque o hotel está equipado com uma coluna de carregamento de 32Kw dedicada aos clientes. Parabéns, voltaremos. E uma calorosa saudação vai para o gerente Sr. Kaled que foi capaz de resolver brilhantemente todos os pedidos da minha esposa. Vejo você em breve...
starstarstarstarstar Mario Pesenti
Esplendido hotel habitaciones hermosas, limpio y el servicio óptimo más aún teniendo una anfitriona estupenda Samira súper servicial regresaría mil veces.
starstarstarstarstar Paolo Eusebio
Habitaciones muy amplias, limpias,buena atención
starstarstarstarstar Francisco Javier Gonzalez Villaseñor
Hermosa estructura ... habitaciones muy espaciosas, hermosas cabinas de ducha grandes y espaciosas, todo impecable ... servicio de desayuno perfecto, todo buen espresso y bien presentado. Ubicación verdaderamente perfecta muy cerca de la estación y del aeropuerto... a ambos se puede llegar en pocos minutos. Excelente precio calidad ... referencia absoluta en Florencia
starstarstarstarstar Andrea Valentini
Mi familia y yo nos quedamos tres días en esta propiedad y nos enamoró la belleza de las habitaciones de este hotel, casi un hotel boutique!!! La estructura es para estrenar, habitaciones súper cómodas con colchones de 30 cm...un sueño!!! Los niños no querían despertar. Personal muy atento a las necesidades del cliente. Servicio de desayuno superior a los estándares de los hoteles florentinos que frecuentaba y también muy atento a las necesidades de los niños. Y una nota positiva para los que viajan por turismo como nosotros, con el tren que está a tres minutos del hotel, en menos de un cuarto de hora estás en el centro sin problemas de aparcamiento, TOP!!! Se me olvidaba, también pude recargar mi TESLA porque el hotel está equipado con una columna de carga de 32Kw dedicada a los clientes. Enhorabuena, volveremos. Y un cordial saludo para el gerente, el Sr. Kaled, quien supo resolver de manera brillante cada solicitud de mi esposa. Te veo pronto...
starstarstarstarstar Mario Pesenti
The hotel lobby wasn’t that clean, but the rooms are very clean and nice . I am giving them 3 stars cuz they didn’t help us with the bags even though they saw us struggling . And the smell of the lobby was very bad but overall the rooms are good.
starstarstar Hahah Wowow
Booked for Friday, August 26. We chose this hotel based on the amenities described on the website and took guidance from the Guest Information scan once we were in the room. The room is nice, comfortable, and clean. We went downstairs expecting to be able to eat during their advertised open hours, but the entire floor was dark. The woman at the desk informed us that the bar and restaurant are not open. Instead, we had a bottle of wine from our trip that we were going to open when we got back from walking to dinner, but front desk didn't have a bottle opener to let us use in lieu of their closed bar. We got back up to our room and called down to check on breakfast, just to make sure they actually had THAT available because our flight is early, but she told us that breakfast is not available until 7 am (website says 6:30 am). This makes us too late for our flight. No room service either - not that I would pay extra for it at this rate. It is one thing to shut down amenities, especially during holiday hours, but not communicating this until after someone has paid for a room and settled in feels like a bait and switch. I would not pay the same rate again for the lack of amenities and what I feel is dishonesty by omission. Editing to add that the staff is very kind, and I don't fault them for corporate policies and oversight.
star Cassie Bancroft
Bueno limpio desayuno escaso
starstarstar Paulina Aristizabal
The rooms are nice because they are new but very small. There were AC problems in many rooms and the electric outlets just fall into the wall when I tried to plug a charger. Brekfast is very basic.
starstar Gregor Praprotnik
New hotel near Florence (20 MIN BY TRAM). The rooms are beautiful BUT there are many things to improve.
If I gave them 5 stars it's because the staff is amazing. Samira is really nice and helped me through my whole stay.
Thank you, I will come back for sure.
starstarstarstarstar Sophie Formation
Cheguei a este hotel por acaso e fiquei lá por duas noites. A estrutura foi inaugurada recentemente e ainda assim já está completa com todos os serviços. Excelente limpeza e funcionários simpáticos e prestáveis. Café da manhã rico e bom (também oferecido). Viajo muito por motivos pessoais e acho que este é o melhor hotel em que já fiquei. Eu recomendo fortemente. Se eu voltar a Florença, eu escolheria isso novamente.
starstarstarstarstar Dalila Di Benedetto
Llegué a este hotel por casualidad y me quedé allí dos noches. La estructura se inauguró recientemente y, sin embargo, ya está completa con todos los servicios. Excelente limpieza y personal atento y amable. Rico y buen desayuno (también ofrecido). Viajo mucho por motivos personales y creo que este es el mejor hotel en el que me he alojado. Lo recomiendo. Si vuelvo a Florencia, volvería a elegir este.
starstarstarstarstar Dalila Di Benedetto
My group of about 40 individuals were the first ones to stay in this hotel and besides the front desk having some technical difficulties with the room key machine everything has run smoothly. Our rooms are nice and fresh and you can definitely smell the newness in the air. The bed is comfy, the sheets are soft, and most importantly the air conditioner works really well. Our tv has a function to change the language as well so we were watching shows in English.Our room came with a mini bar, storage area, and a safe. At first look our ourside window/door looks like it's a window to nothing but there is actually a half glass wall preventing you from just falling to your death. My only complaint would be the crampedness in the shower/toilet area. I couldn't help but touch the bidet with the back of my legs when I opened the shower door and there is no way to open it inwards.There is at least a single Queen bed, option as well as a two twin bed option that the twins can be separated.There is not an option for laundry services in this hotel. However there is a good laundry mat a couple doors down.The staff were friendly and very helpful. They were calm even when dealing with the stress of their first customers being 40+ people at the same time.I will update my review once we have breakfast tomorrow.Update: breakfast is typical for European countries consisting of bread rolls, croissants, a variety of jams, slices of meat and cheese, oat cereal, and coffee. You can get scrambled eggs upon request but I think after most of us had requested scrambled eggs they just started making it.This is not a hotel for the technologically challenged. The light switches are a bit confusing as well as the air conditioner. The rooms get cold but then no matter what you have it set to, it resets to 24°C later in the mornings and the lights come on too. Do not disturb is on the air conditioning panel too. The shower is...complicated to say the least.My only true complaints are that the shower doesn't seal so there was a quite a bit of leaking onto the floor. The toilet/shower area is cramped with little room to move around and no where to set things except on the floor. And the sliding glass door separating the toilet/shower from the sink was extremely difficult to push/pull to open and close. There isnt a phone in the room so every issue you have (like learning how to work the shower) you have to go downstairs for. The staff were extremely helpful and friendly however.A couple of my group mates complained separately about not having a trash can, no toilet paper, and no handsoap but the staff were helpful to get them what they needed.Extra towels aren't an issue, we got 3 bath towels for our 2 person room, 2 hand towels, 1 small towel, and a floor towel.The hotel is still working on a few things outside and inside but overall we had a good experience and great sleep.I'm going to add a video of how to work the shower.
starstarstarstar Kristen Henry
Front desk was a little discombobulated, but that's because we're the first guests to stay in the hotel. It's beautiful, new, and clean, the bathrooms are gorgeous and the hotel so so clean. They have a smart TV that does YouTube, and tap keycards, and the beds are comfy with two pillows per person. There's air conditioning that you can adjust in the room!
starstarstarstarstar Sydney Haulenbeek
Porque ..... Gagare !!!!!!!
starstar Giacomo Russo
Cause ..... Gagare !!!!!!!
starstar Giacomo Russo
Cause ..... Gagare !!!!!!!
starstar Giacomo Russo
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