Muito bem localizado! Excelente desjejum. Construção antiga mas renovada e bem confortável. Excelente serviço. A cidade é maravilhosa!
starstarstarstarstar David Silveira
Tivemos uma excelente noite aqui. 5 estrelas são graças a Namit e Cosmo, nossos amigos atrás do bar! Seu conhecimento de bebidas era excepcional. Eles foram além de seu dever, foi uma noite memorável. Dê-lhes um aumento!
starstarstarstarstar Nishi S N
We stayed for an NRAS award ceremony inthe evening FOR NHS staff. Events room was ideal. Perfectly situated in Windsor's main street, opposite the church and spitting distance of the Castle. Room comfortable,good selection at breakfast and nicely cooked. Staff should get 6 stars - so friendly, helpful and make you feel very special. They genuinely want you to have the best possible experience while staying at The Castle Hotel. A maintenance man even came to our rescue, carring our bags up to our room when he saw us struggling! Hotel car park has limited spaces, so get there early. Luckily we found a space - very convenient. We had a delicious lunch at the Leaf Restaurant,attached to the hotel and were able to sit on the terrace for some fresh air. Would thoroughly recommend.
starstarstarstarstar Teresa Shakespeare-Smith
We had an excellent night here. 5 stars are thanks to Namit and Cosmo, our friends behind the bar! Their drinks knowledge was exceptional. They went above and beyond their duty, it was a memorable night. Give them a raise!
starstarstarstarstar Nishi S N
Tony, o gerente, prestou o melhor atendimento ao cliente que já tivemos!!! Ele foi muito informativo sobre comida para comer, lugares recomendados para vermos e forneceu muitas informações sobre a área. Uma classificação 5+ para ele, o restaurante e o serviço geral. Muito, muito obrigado a ele e ao hotel. Espero te ver novamente...
starstarstarstarstar William Ramsey
Tony, the manager, provided the best customer service that we've ever had!!! He was very informative on food to eat, recommended places for us to see and provided a lot of info on the area. A 5+ rating for him, the restaurant and the overall service. Many, many thanks to him and the hotel. Hope to see you again...
starstarstarstarstar William Ramsey
I booked a classic room with queen bed. The room had one small window and lacked furnishings. No pictures on the wall, one chair and a small table, so not really suitable for two guests in my opinion.The washroom was clean but it didn’t have a bath and seemed like the wall tiles and flooring were done on a budget. The main room had a curtain running the full width of the window wall but the window was only about 1 meter wide located in the left corner. The room was located in a separate building at the back of the hotel away from the main reception and so I did not really feel like I was staying in the main hotel. The parking spaces are small and car park not the easiest to locate. Quite disappointed overall given the price paid.
starstar Marc Street
Acabei neste hotel sem querer, mas fiquei tão feliz que fiz! Tive um voo cancelado e precisei passar a noite. Todos os hotéis do aeroporto de Heathrow foram reservados, então a equipe do aeroporto sugeriu ficar em Windsor. Dada a escolha, eu ficaria neste hotel novamente. Foi tranquilo, confortável e lindamente projetado. Os funcionários foram prestativos e gentis!
starstarstarstarstar Kate Cameron
Maravilhosa estadia aqui. Joanne (talvez?) na recepção foi simpática e prestativa tentando descobrir viagens de e para Londres com as greves. A cama era a mais confortável que tivemos em nossa viagem de 10 dias na Inglaterra! Fomos a trabalho e é um ótimo lugar para eventos também! A uma quadra da entrada do Castelo de Windsor!!
starstarstarstarstar Rebecca Martz
Tiene las 4 estrellas ganadas
starstarstarstar Pablo Aniñir
Wonderful stay here. Joanne (maybe?) in reception was friendly and helpful trying to figure out travel to and from London with the strikes. The bed was the most comfortable one we had in our 10 day trip in England! We went for work and it's a great place for events too! One block from the Windsor Castle Entrance!!
starstarstarstarstar Rebecca Martz
I ended up at this hotel unintentionally but was so happy I did! I had a flight cancellation and needed to stay overnight. All the Heathrow airport hotels were booked so airport staff suggested staying in Windsor. Given the choice, I would stay at this hotel again. It was quiet, comfortable and beautifully designed. The staff were helpful and kind!
starstarstarstarstar Kate Cameron
Teve chá da tarde com alguns amigos, 7 de nós. A maioria dos visitantes dos EUA, Canadá, Austrália e Holanda. Chá da tarde solicitado. £30 por cabeça. Os amigos também tomaram espumante. Chá chegou em placas em camadas. Tudo apenas colocado na mesa, chás selecionados entregues. Nenhuma explicação sobre o que era o chá da tarde. Eles não explicaram que o chá ainda estava no coador, então cozido eca. Nenhuma verificação para ver se havia mais alguma coisa necessária. Basta soltar e correr. Não visto novamente até a hora da conta. No geral não é um bom serviço. Sanduíches secos não cheios. Localização boa.
starstarstar John Toombs
hospedado aqui em 03/06 para as comemorações do Jubileu de platina por uma noite. Tivemos uma estadia absolutamente maravilhosa. O quarto era adorável e muito limpo, assim como o banheiro. Uma verdadeira sensação de pelúcia para tudo isso. Os travesseiros eram tão fofos!O hotel real é maravilhoso e um edifício antigo com muita personalidade.No entanto, dois indivíduos em particular fizeram a nossa estadia maravilhosa, razão pela qual certamente voltaríamos. Rachel no check-out na recepção do hotel era um verdadeiro amor e Sam estava na área do restaurante. Ele foi tão gentil e atencioso e, mesmo quando me sentei, ele voltou para verificar se eu estava bem e estava sendo cuidado. Percebi que ele era assim com muitos convidados e mostra o alto nível de serviço que ele oferece.Eu voltaria? Absolutamente! Eu tive um tempo maravilhoso!! Obrigado Castelo Hotel.
starstarstarstarstar Sandeep Kaur Mohan
Had afternoon tea with some friends, 7 of us.
Most visitors from USA, Canada, Australia and Holland.
Requested afternoon tea.
£30 per head.
Friends had sparkling wine too.
Tea arrived on layered plates. Everything just placed on the table, selected teas delivered.
No explanation as to what the afternoon tea was about.
They didn't explain that the tea was still in the pot strainer so it stewed yuck.
No checking to see if there was anything else required.
Just drop and run.
Not seen again until bill time.
Overall not a good service.
Sandwiches dry not full.
Location good.
starstarstar John Toombs
Stayed here on 03/06 for the Platinum Jubilee celebrations for one night. We had an absolutely wonderful stay. The bedroom was lovely and very clean as was the bathroom. A real plush feel to it all. The pillows were so fluffy!
The actual hotel is wonderful and a older building with lots of character.
However two particular individuals made our stay wonderful which is why we would certainly return. Rachel at checkout on hotel reception was a real sweetheart and Sam was in the restaurant area. He was so kind and attentive and even when I sat down he came back to check I was okay and was being looked after. I noticed he was like that with many guests and shows the high level of service he offers.
Would I come back? Absolutely! I had a wonderful time!! Thank you Castle Hotel.
starstarstarstarstar Sandeep Kaur Mohan
Nice hotel in great location near Windsor castle.. comfortable rooms, beautiful reception areas and lovely staff. Needs a bit of updating in places but overall in good condition. The breakfast is a bit disappointing, served in the Marco Pierre White restaurant but very average and not much choice - at £15 for pre-booked or £16 on the day I wouldn't recommend it, especially for vegetarians. Parking is limited and pricey but cheaper parking is available nearby. All things considered we would definitely stay again :)
starstarstarstar mo. goes
Staff great. Great venue. Toilets really nice. Food was to an excellent standard, some may find main meals a little small.
starstarstarstarstar Nicholas Herriot
Well situated and the have parking which is a plus for Windsor. We arrived after check in time and there were a few of us trying to do the same. The rooms weren't ready. One of the reception staff kindly offered to waver the parking fee...but only one couple were offered that. The rest of us weren't which was strange and awkward. The room was a good size and clean. The drinks very expensive, although our meal in the steakhouse was good. We would use again, but probably not eat there due to the cost.
starstarstarstar Mary Wrenn
Hotel muy confortable y bien ubicado, al lado del Castillo de Windsor. Habitación grande, silenciosa y cama king perfecta. Si he de poner algún pequeño pero, y por eso no le pongo 5 estrellas, es por la mampara de la bañera, mal colocada y que nunca evita que se riegue agua al suelo y el desayuno, algo limitado. Aunque esto ultimo es casi habitual en los hoteles ingleses
starstarstarstar Santi Verdú
Antiguo edificio. Renovado y muy bonito. Gran desayuno inglés típico. Buen servicio.
starstarstarstarstar Fernando Sanchez
This hotel is great. It's in the heart of Windsor so the local attractions and eateries are on your doorstep. The rooms themselves are comfortable and aesthetically pleasing. Breakfast was also great. The highlight for me however, were the staff, all of whom were friendly and accommodating. I highly recommend this hotel.
starstarstarstarstar Hardev Dhesi
Well...things are looking up. Today the room was “properly “ straightened up cleaned and polished better than yesterday... for sure. I’d like to mention that the staff has followed up several times and is truly trying to provide a nice experience for guests. The on-site staff is genuinely friendly and striving to be on top of all situations and normal business processes.
The location of this hotel is excellent (massive amounts of shopping and food), and it is quiet at night😴. Food is good, service excellent and customer service is to be commended. My Thanks to Celine and Bruno for exceptional customer service. Staying here for five nights, room 305. Will let you know the end result after check out...
starstarstar Stacie Bryant
Habitación muy pequeña para tres personas y muy calurosa. La ubicación muy buena, frente al castillo
starstarstar Joaquín Ruiz
Un típico hotel inglés de las afueras de Londres Lógicamente no tiene nada que ver con los que tenemos en España. Pero bastante digno. El servicio muy bueno y los alrededores muy bonitos ya que está muy cerca del Castillo de Windsor.
starstarstarstar Angel González Almazán
Es un hotel cómodo, con una excelente ubicación. Le gente que lo trabaja, se esmera en convertirlo en una estancia muy agradable.
starstarstarstarstar Claudia Villar
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