Horrible experience. I understand it's affordable but if you can stay anywhere else, I suggest you do so. The cleanliness was questionable in the room since the garbage was full when we arrived in our private room. Everything was dingy and felt unclean. The kitchen was cleaned but blocked off so you couldn't even get some water for tea at 10am. The service was deplorable. We got kicked out of the lobby while waiting for our taxi to take us to the airport home. Who kicks people out of a lobby when waiting for a taxi home? We weren't making any noise or disturbing anyone. Just sitting and waiting and they kicked us out. Such horrific service I've never seen before. If you can, choose another place to stay.
star Lori Bettencourt
I've stayed in many hostel/backpackers and this one is by far the best. Clean, plenty space, plenty facilities and all round very convenient. The staff were very friendly and I always saw them cleaning or helping someone out. Kitchen space was huge with plenty cutlery and pottery, hot water and even free food. The environment was a bonus, everyone was so kind and as a solo female traveler I felt very safe here. Location is a bonus, close to the city so a 5 min walk or short bus trip would take you right there. I would definitely recommend this spot to anyone...Thoroughly enjoyed myself here and my favorite spot was the roof top area and guest lounge.
starstarstarstarstar Eden-Rose Haira
Fantastic location and fabulous staff. Even the larger dorm rooms are set up in a great way! Lovely atmosphere and well cleaned kitchen/washrooms! I had a lovely stay and would reccomend it!
starstarstarstarstar Kira M
We were in a big group and booked two rooms for two nights. The place itself is nice, clean and tidy. However the customer service was not great as we had problems with:
- The amount of keys they gave it to us. We were in 18 people with 6 keys.
- They did not even let us stay at reception while waiting for our flights back to Wellington (We only needed to wait for two hours).
- The receptionist was rude with us and kicked us out with no reason. Also she kept saying we lost one of the keys from a room that we did not even stay.
- They charged us a $360 bond out of the blue. We were never informed about that in advance.
Won't stay there again.
starstar Claudio Bernardo
Great location for exploring Auckland by foot or bus. Everything was clean and functional. As a solo female traveller, I felt safe here. There was a good mix of ages and the spaces were great for socializing. Expect some noise as you are right down town, but totally manageable with ear plugs.
starstarstarstarstar Becca McElrea
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