If I could give less stars….. this was the worst hotel experience I have ever had. I booked the Queen City inn in Bangor Maine, through a third party app for one night in September. I then called the hotel directly to confirm my reservation and that we had a pet with us, so would need a pet friendly room. In addition I noted we would be arriving late (approx 3am) and was assured that wouldn’t be a problem. I also confirmed what was owed at the property and was told only a $20 pet fee.
However, upon arrival we were told by the staff on duty (Josh) the hotel cancelled our reservation at midnight as we were considered “no shows” because we had an outstanding balance. When asked for another room they stated they had no pet friendly rooms available any more and tried to turn us away. At this point it is 4am and all other hotels in the area are booked. And I booked here specifically because it is pet friendly and we were traveling with our dog.
When I demanded another room, they said they could “make an exception” but would need to ask the manager. So after waiting another 30 minutes for no response from the manager, Josh then went to change our reservation but then changed the story.
Now it was cancelled because they never received payment from the third party due to “insufficient card funds”.
When I showed the staff the charge listed on my cc statement for August 2022 (So I was definitely charged for the hotel room) they said they never received it from the third party booking site (Expedia).
So they made me rebook again and PAY AGAIN! This time at a higher rate of $311 (vs the original $250)!!!!!!
The staff was extremely unhelpful and horrible!!! They were rude and offered no apology at all. Instead we were literally laughed at and made to feel like this was our fault.
This hotel canceled our reservation in the middle of the night without notice or warning and were absolutely unhelpful to fix it. We arrived at 3:50am and did not get into our room until 5:15am after a 10 hour drive.
DO NOT STAY HERE!!!!!!!!!!
star Kristen Sandmeier
pros：
1. front desk is kind
2. room looks good
3. refrigerator and microwave included
4. Coffee maker included
5. Easy parking
6. cheap. This is the only reason why I choose here. This room is pricey based on its condition, but it’s cheap comparing to other hotels in Bangor.
cons：
1. door chain is missing
2. No outlet plug near bed head side.
3. No outlet nearby coffee maker.
4. Bathtub is slippy.
5. cleaning work needs improvement. I found hair, a small stone and a dead mosquito on bed.
6. Again, cleaning problem. I found a short curve hair on bathroom wall. I would rate 4/5 without this hair. But now only 3/5, I cannot accept a short curve hair, which is really disgusting.
starstarstar Yu Li (唉喽Y)
Had to take a room on second floor or would be charged more. No elevator and I am 75 yrs old woman traveling alone. Door is open to the outside and the chain lock was broken. Cannot call front desk from your room. A lot of people hanging around outside their rooms. Bathtub had not been cleaned as there was stains and hair in tub. TV worked but no local channels would come in. There was a terrible odor throughout hotel. Not worth the price!!! Would not recommend. Go elsewhere and check out room before taking.
star Diann Adams
This place was nice, comfortable, and clean. Also, the employees there are kind, honest, and helpful. After my stay at Queen City Inn, I realized that I had left an envelope in my room filled with a large amount of money. I called the hotel to see if they’d found the envelope. I talked to Tina, an employee at the hotel, and she checked the room for me. She found my money and worked with her mangers to send me a check for the money that I had left there, since I was already hours away. I cannot say enough about this place and the people that run it. I will definitely stay at the Queen City Inn the next time I’m in the area.
starstarstarstarstar Ken Hunley
Good location, well lit, and nice breakfast. Rooms were clean and Updated. Only complaint the room was a little musty (I always have lysol) and the filters in the air conditioner were dirty. I've seen way worse as far as filters are concerned so while one of my biggies I will cut them slack because they had at least been done within the last 2 months. All in all I would book again
starstarstarstar Robert Daffin
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