Close to everything, super clean, friendly staff, and nice beds. No everything was well above my expectations
starstarstarstarstar Karissa
Location Rooms are dated and not the cleanest for a 4 star hotel.
starstarstar Verified Hotel Guest
I was placed in the wrong type of room and was told I couldnt switch. Room 214 a bed smelled like urine and they still didn't switch my room just gave me extra blankets and so i could sleep in the floor. Still haven't received refund.
star Jessica
Neat and clean.
starstarstarstarstar Ma Rie
Location It said they had a spa but there was no spa at this hotel. They even had a sign up so I think others have been mislead too.
starstarstarstarstar Verified Hotel Guest
Our room was absolutely wonderful! It was spacious, the beds were extremely comfortable, and it was sparkling clean. We loved that parking was free and guarded, and that there was no additional pet fee for our cat. We even had a view of the Arch!
starstarstarstarstar Marian Rey
Neat hotel. Liked the bathroom and big windows. Great location. Very clean. The staff at check in terribly rude to me & guest in front of me. I was told no room service and nothing of breakfast :( I got in my room & found it wasnt what I selected/paid for. upon checkout heard guest in front of me had same issue. Nothing was done.
starstar Verified Hotel Guest
The rooms are so big, nice and clean We enjoyed everything about the hotel
starstarstarstarstar Verified Hotel Guest
The location and the morning staff My ceiling in the bathroom was leaking badly because someone above us passed out and their shower. Then the night staff moved too slow.
starstarstar Verified Hotel Guest
Location and nice size room. Lack of Parking and staff support.
starstarstarstar Jerald
Huge rooms, old historical building with very high ceilings. Nothing
starstarstarstarstar Jeffrey
Proximity to downtown This was not a 4.5 star hotel
starstarstarstar Crystal
Consistently nice rooms. Self parking is too expensive. $34 per day to self park is ridiculous.
starstarstarstarstar Verified Hotel Guest
How comfortable the beds are. The cleanliness of the room was subpar compared to the standards I expect from the Westin.
starstarstar Verified Hotel Guest
The location of this hotel was excellent. It was blocks away from the ballpark and it was walking distance to all the other downtown St Louis sites. At the time of my visit the hotel was not offering valet parking service not were they offering room service.
starstarstar Verified Hotel Guest
The hotel was in a great location! It's right next to Busch stadium and within walking distance to the gateway arch/park and restaurants. The whole floor was musty and smelled of cigarette smoke. We hoped the room would be different, but unfortunately it wasn't, the whole room reeked of smoke. The carpets were in desperate need of being replaced too, I didn't even want to walk
starstarstar Verified Hotel Guest
Beautiful room and great service. Paid $30 for parking that had NO security. 5 cars were broken into. I was lucky.
starstarstarstar Verified Hotel Guest
The customer service No
starstarstarstarstar Shamira
Everything was clean! Room was nice and spacious, staff was really nice and the perfect location right next to Busch Stadium!! None
starstarstarstarstar Verified Hotel Guest
Downtown location and view
starstarstarstarstar Verified Hotel Guest
Great location. Room was fabulous. Enjoyed how the bathroom had a walk in shower as well as a bath tub. It got really hot at night even with the A/C at 60 degrees. Also the laundry staff left a huge bag of dirty towels and sheets in the hall from 6pm til we checked out at noon the next day.
starstarstarstarstar Verified Hotel Guest
Next to cardinals stadium. First they do not disclose hotel parking is 35$ a day, they tell you to park so they can add amount later. Had to beg them 3times for feather free room The room looked like it was not cleaned. Bathroom was dirty despite Covid19 pandemic. no trash pckup
star Minky
Great Location, clean, good staff
starstarstarstarstar Verified Hotel Guest
I enjoyed the soaking tub in the spacious bathroom. The staff were great. The hotel was in a perfect location for the purpose of my trip. No complaints at all. N/A
starstarstarstarstar Verified Hotel Guest
The rooms were very impressive. Spacious!!! The agent at checkin was super accommodating . She is an asset to your staff.
starstarstarstarstar James
Perfect location. Within walking distance to many of the downtown museums and restaurants. Very modern decor. Loved it. No
starstarstarstarstar Jennifer
Staff was nice. My hotel room was not at clean or keep up at I wanted. My bed went up make for two days. When it was made finally pillows were not put back o. Bed. The bathroom was not cleaned and floor was not vacuumed.
starstarstar Verified Hotel Guest
Great view from the room, comfortable bed When we arrived, they could not find our reservation & asked if anyone would have checked in under our name. They then said they found the reservation, but once we got into our room, it wasn't the premium king room we had reserved. (Small shower, n
starstarstarstar Verified Hotel Guest
Staff was amazing room was well appointed Perfect I will be back
starstarstarstarstar Cassandra
Location. Top notch facility.
starstarstarstarstar Verified Hotel Guest
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