I just watched the show on Hotel Impossible and I want to say how proud I am in Joe. You stepped up and really showed that you care about the hotel. The owner was thankful for the improvements and also borrowed money to invest in more room upgrades. One of the best transformations yet. You all lost your way but now your on the good road. Keep your hotel clean, keep being so nice to your guests and they will continue to come. We will be stopping in on our way back from Mass to Florida during the holidays. We want to stay at your hotel and meet you both. Keep your chins up and continue to improve. God Bless you all.
starstarstarstarstar Elegant Weddings By Mrs Marlo
Extremely clean hotel, super comfy bed. All recently renovated. Mixed experiences with staff. The guy who eventually checked me in was great, but at check out the guy at reception seemed very reluctant to call a taxi for me, even though I don't have a US phone. Maybe it was just too early in the morning.
starstarstarstar Mark Chorlton
Great place and price for a last minute reservation. The staff was friendly and the room was very comfortable. The location is a little less than half a mile from the falls, so you could easily walk to all the attractions but if you chose not to there is also a shuttle that circulates regularly until about 1 a. M. Bobby had information for everything you can need from transportation to food in the area and things to do. My only suggestion would be to have a little bit of info in each individual room such as pool hours, restaurant hours, breakfast Etc. Overall a great value for the price and would definitely stay again.
starstarstarstar Ivy Simpkin
The hotel was conveniently located within walking distance to all the attractions and restaurants nearby. Room was clean but could use some updating as there was visible damage to one of the walls. Free breakfast was a plus and they had a decent selection of items to eat but the size of the serving area made it a bit easily crowded plus there was only 1 toaster and waffle iron which created a line in order to use those items. Parking was convenient and the staff were friendly. Overall not a bad experience.
starstarstarstar James Antoine
The customer service staff need to work on their social skills. The housekeeping very friendly. The indoor pool hang out spot felt dirty. The indoor pool room too cold. The breakfast was basic but everything was dry muffins, bagels. The room was very clean. The wall paper on the wall near the ceiling was falling off and you can see water damage marks under it with the way the bubbles are. Location was good though.
star Daisy Carroll
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