They canceled our reservation twice. The second time 1h before Check-in time leaving us without a solution.
star Andrea Dolci
Stylish apartment sadly plagued by issues which were not satisfactorily addressed by Sonder.
The Barberini apartments feature exposed ceilings which look stylish but mean you hear a lot of noise from the apartment above, from footsteps, to moving a chair at the dining table. You are at the mercy of the guests above after hours and early in the morning. In our case they stayed up till 3am one night, and up at 7am each morning.
Sonder staff offered alternate accommodation, but this other apartment had the same exposed ceilings and was also below another apartment. So had no guarantee of a better experience. This alternate was also in a part of Rome we didn’t want to be in.
Separately, our air conditioning also broke down on the last night, stuck recirculating 27deg.C air. (Early June 2022 Rome was experiencing a heat wave of 36’c during the day).
The Sonder staff were friendly but ultimately unable to address each issue and we have been left dissatisfied by Sonder Management. We have received compensation but less than the value of one nights stay. Given what we experienced we feel this is not fair and we won’t be staying with Sonder group again.
It is a shame as the 1 bedroom apartment was spacious, stylishly furnished, with good quality amenities. But the ceiling design is flawed and you will be impacted by noise unless you stay in a top floor apartment with no one above you.
starstarstar Matt Jackson
A 10. very good apartment with all the comforts. Also super clean!
starstarstarstarstar Cynthia López
Functional apartment in a building renovated with the aim of renting, well equipped, very well located: near the metro, food shops (a recommendation: the fish restaurant 50 m away) and many tourist places are within walking distance. A small problem with the cleaning subcontractor, well repaired by Halldis staff.
starstarstarstarstar dominique poisson
Beautiful apartments! It's like feeling at home. 😍 Mr. Massimo's hospitality helps make the stay wonderful! Excellent logistic position 👍
starstarstarstarstar MariaPia Persichitti
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