I gave it a 3 because of the arrogant young man at the front desk for check in and because it took the shuttle bus almost two hours to come pick up from the airport. Before I arrived to the shuttle terminal there were about 20 people who were already waiting for over a hour for a shuttle from the hotel to arrive. I waited almost two hours after them. The hotel it's self is very nice. The bartender was very nice as well as a second front desk personnel. The front desk personnel that I encountered was a total pain in the *** to deal with.. As far as the room/suite, it was very nice and very clean. My room does need some minor wallpaper cosmetic touch ups as seen in the photos in the bathroom area. The air vent in the shower also needs cleaning. Otherwise I would stay here again and highly recommend this place only if they get rid of that arrogant and appear to be none favorable to others not of his race young man at the front desk. Thanks American Airlines for the accommodation after canceling my flight.
starstarstar Evette Evette
We loved living here. It was clean, and they catered our stay to our needs. My family and I, family of 5, were taken care of like we were their own. In the covid times, they took care of sanitation, the rooms were sparkling clean. They provided us with detailed guidance to tour of the city. Receptionist were knowledgeable about the city and very accommodating. One of the nicest beds and softest sheets we slept in. I am definitely going to book this same hotel on my next visit and I highly recommend that you do that too. Thank you to the staff at hotel to make our stay effortless. We really appreciate it.
starstarstarstarstar Richa Shah
I was very happy with my stay. It was very convenient having a bar/ restaurant on site as driving all day made it easy to just walk to have a drink. Upon arrival I was greeted by a gentleman at the front desk and also another man named Alex. He was very hospitable and made me feel welcome and like family. They were very accommodating as I had my dog with me. The restaurant was also like being at home. Kenny the bartender/ waiter was fabulous, great to talk to- was so nice to feel welcome. The rooms were clean, beds were very comfortable and the temperature in the room was on point. Highly recommend this hotel to anyone traveling and need a great place to stay.
starstarstarstarstar Sam Bouth
The hotel is definitely aging and while I am sure some may find this charming, I do not. Room was mostly clean but some hardware needs replaced in the bathroom and things just look worn in general. I was also surprised at the small size of the room for a suite but it was sufficient. The breakfast buffet was definitely expensive for what they offered, would skip next time. Overall, not overly impressed, but it was a good clean nights sleep.
starstarstar Michael Layton
I stayed for 1 night after my flight was cancelled. Check in and check out was extremely quick. They have airport shuttle service which is very organized and timely. My room was very nice and clean. The water pressure in the shower was amazing. If I ever visit Chicago again, I would stay at the Sheraton Suite!
starstarstarstarstar Melissa Gomez
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