My father-in-law booked us a room through his Choice Privileges account. The clerk at the counter refused to check us in because my father-in-law was not present. She was very rude to us as well. When we called Choice customer service, they advised that we should have been given our room because it was specified on the reservation that the room was for my husband and I. The customer service rep also called the hotel and was treated poorly by the same clerk. When I called the next day to talk to the manager, I was told the manager was not present and would have to call me back. However, the name of the person on the phone matched the manager's name on the business care we were given the night before. This was 6 days ago and I am still waiting for the manager to call me back.
star Terri Kleen
Horrible place. DONT STAY HERE. I stayed there for 1 night stopping for the night on a cross country trip for work. Stayed less than 10 hours because I had to hit the road early to get home. 2 days later i find out I'm being charged $250 for a cleaning fee because I was told it smelled like smoke! I DID NOT SMOKE OR BRING ANYTHING OF THAT MATTER IN THE ROOM! I was told I had to call my bank and dispute it. I will never stay in a quality inn again. Highly recommend best western plus.
star Jonathan Cantu
My experience at this hotel was one of the worst I’ve ever had. The woman at the front desk was very rude. Then we go to our room, and it was nicer than we expected. The parking situation was a nightmare though. We had to park at the front of the hotel when our room was all the way in the back. Breakfast was good and the cook was super friendly. Checkout is at 11 at this hotel but a staff member knocked on our door about an hour before even though we had our Do Not Disturb sign on and she was very rude. Then at about 10:45 another staff member came and told us we needed to hurry. Then we got a call at 11. Neither one of us answered because we were too busy packing. At 11:10 another staff member came and told us we needed to be out in 5 minutes or they were gonna charge us for another night. I understand that there’s a checkout time for a reason but the amount of times we were harassed before checkout time was unbelievable. Very unwelcoming and will never come back.
star Andrea Orrantia
It’s an older hotel but it does the job for an overnight stay. Staff was very nice. We stayed there for white sands national park. Don’t let the pics fool you, the hotel doors are outside. Some people may not like that. We had zero issues on our stay and it was quiet at night. You cannot hear traffic which is nice. Breakfast is about average for choice hotels. No elevator of your the lucky one to get 2nd floor. The stairs are a bit steep.
starstarstarstar Kevin D
We've stayed here numerous times. Always great service. The young lady at the breakfast bar is always a bright spot in the morning. Nice rooms. Always feel safe here. Very reasonably priced with breakfast bar that has hot food.
starstarstarstarstar Lee Sims
Don't know why this is rated so low. My rooms were always nice, and clean. Priced good in a nice area.
starstarstarstarstar Ron Smith
Price was great! Room was clean and bed was comfortable. Missed breakfast because I was because I had to be back on the road at 5am. Staff was awesome for check in and out. Don’t hesitate to stay here!
starstarstarstarstar ben wales
The rooms were clean and roomy. I have a bad back and hips, they gave me a thick mattress Cover which made my night sleep restful. The food was good. Would of liked to have had cocoa though. Was a great way to end our 2 week vacation. Everyone was very friendly, and helpful.
starstarstarstarstar Sharon Plumlee
Best deal on I-75. Way better than the price would indicate. Friendly staff and a clean room.
starstarstarstarstar Josh Newman
I travel out of town 2 weeks a month. So I'm constantly in hotels. I must say I'm beyond impressed. The staff were just amazing. And not just 1 or 2 of them. All of them including the owner. Im aware this is not the Biltmore. But you receive for more that what you pay for as far as service. Apparently they remodeled recently and did a great job! I'll be back
starstarstarstarstar Michael Wicks
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