Staff was good. Sink in bathroom needs fixing. Quiet room, very nice bed, clean and spacious. Good places to eat just down the street.
starstarstarstarstar Mary Barthel
Room wasn't terrible. Appeared to be clean. Pillows are really small. Bed was hard as a rock. Smoke detector was hanging off the wall. Hallway smelled like Marijuana everytime we left our room. Front desk rushed through the check in process and was not all that friendly. Made me feel like I was bothering her for wanting to check in. Room and service are not worth the money, would not stay here again.
We were guests at a wedding reception in the Sunset Room at the banquet hall. The room was beautifully decorated. The server we had for our table was fabulous! The other servers not so much, they were quite rude when clearing the tables. Bartenders made decent drinks. The food was awful. The chicken was so dry, the roast beef tasted spoiled and the pasta was hard and the sauce was bitter. The ice cream was hard as a rock. The cake was delicious, but it came from an outside bakery. I would not use these banquet facilities as the food was so bad.
starstarstar Kass Nurmi
Very friendly staff! This is second time I stayed here. They let me check in early and bc I'm handicap they gave me a room on first floor!
They just need to get better cable channels especially like Marquee Sports since this hotel is located south of Chicago! Was disappointed bc I was unable to watch the Chicago Cubs games 😪… they should also get TLC channel. There really wasn't a good selection of channels. They should also have a night maintenance person(s) bc there was no remote for the tv and when the gal at front desk gave me a brand new universal remote there were no batteries. jmo
starstarstarstarstar Dee Wagner
I will never come to this MOTEL again. The term hotel is too nice for this place. They messed up our evening by constantly giving us keycards and rooms that has issues. The 1st room the key card didn't work. The 2nd room the TV or lights didn't work, and the 3rd room the air conditioning did not work. When my man kept going down to let the clerk know she just didn't care. When he asked her is there any issues with this room she said " I don't know this is not my hotel" that was so rude and unprofessional. Plus this place needs a serious remodel.
star Miss T
To start the location was a good choice. I booked 2 nights. Shopping centers near the area, many good restaurants to try, area was very clean... Now front desk receptionist were very nice but very unprofessional. My spouse and I arrived around 6-7pm to check in and the receptionist that did so was on facetime with her grandchild the entire time. Took my personal information had me repeat some information and still was engaging into her own personal conversation. Made the check in process take longer then should have if she was focused on her job. My card information was asked for but didn't explain the reason till asked. Any disclosure or instructions should be given before asking for payment I believe some training is needed. She had a wonderful attitude she was just to comfortable and not professional. The room was okay honestly could've used a really good cleaning. found 3 pills "under" the bed. The headboard was nasty!! We didn't notice till during the morning had all types of prints on it. The lounge chair had all types of stains EW! Lots of dust on the clothing rack and area in general. Bed was comfortable. Bathroom tub needed to be scrubbed I showered with flipflops. Lastly we needed toilet paper and clean towels the second day and it was never received we had to use Kleenex. Wifi wasn't working. Pool was closed. Honestly for the price I expected more.
starstar Cristina Ortega
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