staff was nice but the room was not anywhere near worth it. the mini fridge and remote were missing and the tub was dirty upon arrival. they brought us a new remote and the fridge from across the hall fairly quickly tho. the next morning i went to the lobby and asked for fresh linens and towels and the tub to be cleaned since it was dirty when we got there as well as the pressure in the shower to be checked since it was very low. when we got back in the evening everything was exactly as we left it. they ended up giving me fresh linens & towels at the lobby as well as some shampoo to clean the tub myself with since any cleaning solutions were only accessible by housekeeping. the shower pressure was never fixed and it was so tiny and cramped even at 5'4" it was hard to reach everywhere in that tiny shower. location was good though just would not stay here again
star Happy Samm
DO NOT GO HERE!! This place is an absolute scam !! We booked a room with a balcony because we are smokers. We ended up with a room outside with no balcony but whatever we had outside access. The room smelled musty, the bathtub was black and absolutely disgusting and unusable, and the “complimentary breakfast” was barely a breakfast . We made sure the room was cleaned up though and left with no complaints as we are clean , respectable people. After we left they charged us an extra $250 for smoking in the room. We never ONCE smoked in the room as the whole reason we requested a balcony was for the purpose of smoking outdoors. Customer service has also been horrible as the manager has not called us back to resolve this issue and appears to be dodging us. THIS PLACE IS A SCAM!!!!
star Amanda Linton
This hotel is 100% not worth 279$ plus 25 for parking a night!!! The bed are hard and not on proper bed frame, the sheets where not even clean had hair on them the blanket had blood stains, the room stunk of mold, the pool was so flipoing cold you couldn't swim you think paying that much for a room it would be heated, the breakfast was like muffins and stale bagels, you pay for parking yet can't find a parking spot! The 4th floor smells like cat urien .. The vending machine if a machine you can get tide or bounce sheet, let's not forget the elovoter stopped with my wife and I in it for 3 mins when it finally started working went to the room to call the front to tell them.and the phone didn't even work! The staff that was on after 7 pm where nit friendly at all !!! I will absolutely never. Go back to.this place again! Your rooms are not worth. More theb50$ a night!
star Rachelle Gillies
We stayed in this hotel last week on our trip to Niagara.
We found fungus in the breakfast and we showed it to them too. However there was no proper response from them.
Also, when we checked in to the room, the door was opened and room was smelly. We notified the front desk about it too but again ther were no proper response.
When I gave a bad review on Choice hotel's website, then I received a sorry message in replay.
Wont recommend this hotel. They are not serious on these issues. Both of our families had kids and had we not seen that, our kids could ended up eating those filthy food.
starstar Tapas Panda
The only good things about this hotel is the front desk staff are friendly and there were not any bedbugs at the time of our stay. There were fruit flies swarming in the "breakfast" room and a bug climbing around the walls of the room. There was no house keeping staff, so trash was never taken out of our room, or the garbage cans that were overflowing in the parking area. The seat on the toilet was not the correct size, and was attached by one bolt, so in fairness to the hotel, it was kind of like a ride in the midway. Find a cardboard box to sleep in, it will be cleaner.
star Joe Coppola
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