Pase el mejor fin de semana en el hotel occidental punta cana. El servicio excelente, la comida exquisita. Los empleados muy amables.. Nos vemos para la próxima vacaciones
starstarstarstarstar Maria La Sala
Bueno días! Escribo mi opinión relacionado al servicio recibido en mi estadía en el hotel En lo que respecta a las instalaciones a mi me parecen muy bien acogedora, en las atencionesdel personal de servicios tengo para decirle que estoy muy satisfecho y en lo que respecta al servicio de almuerzo y bebida lo he notado muy débil muy poca variedad en ambas cosas y muy poca disponibilidad y los bares muy poco disponible y muy poca horas de servicios. Considero las limitaciones que se le an puesto por el tema de la pandemia por lo que le doy tres estrellas.
starstarstarstarstar Gabriel Diaz
Estaba asustada por los malos comentarios recientes en la pagina, pero gracias a Dios estoy aquí con mi familia somos un grupo y el servicio me ha encantado. Los empleados estan empeñados en servir y ayudarnos a pasar un buen rato. Gracias chicos👌🏾🙌🏾
starstarstarstarstar Soranyi Mañon
Me hubiese gustado que el menú fuera más variado, incluir mariscos y otra frutas.También observé muchos turistas muy molestos por la gran fila que tuvimos que hacer para la cena, me gustaría que se le diera prioridad al extranjero para seguir fomentando el turismo.Coordinar mejor la cena para evitar cúmulo de personas esperando en una fila sobre todo en tiempo de Covid.
starstarstarstarstar Yamilka De Leon
Yo vine con muy bajas expectativas debido a los malos comentarios que leí acerca del hotel y me llevé una grata sorpresa.El ambiente es muy chulo para compartir en familia, la playa está limpia y bien cuidada, las habitaciones confortables. La comida es buena, (puede mejorar en cuanto a variedad)
starstarstarstar Ashlie J. Sepulveda
El hotel muy limpio pero deficiente de personal en las áreas de restaurantes; la comida muy mala, la comida y la cena lo mismo además de muy poca variedad. No lo recomiendo. Un desorden mayúsculo, sin distanciamiento social y el protocolo de sanidad no se cumple como debería. Entran a todos en el restaurante sin tener muchas veces las disponibilidades de mesa para los comensales. Definitivamente nunca volvería ni regalado.
star Luis Benedicto
A really good hotel for your vacations. That being said:They have different room types: Regular, club and VIP. They'revery well placed into the hotel. The regulars have a big nice lobby where you can check-in and check-out, the others have a nice little club office/bar where you'll be taken in a cart to do it. The drill is the same as any hotel and they do it at a good speed.The perks: This hotel has a great panoramic pool (there are other pools and jacuzzis) that goes from the lobby terrace to half the hotel, taking you to see amenities and restaurants and bars and that's good. Then you have rooms and jacuzzis (some private to some rooms and others for VIPs and club members). Then another pool welcomes you to the beach area where you also have other areas such as kids playground, massages, beach club, seafood restaurant, bars and a beautiful beach.The food is good, beverages are also good. When I went, the hotel was surely crowded, but anyway my family group enjoyed the hotel very well. The service was very good even when Murphy's law came for two of our rooms and the air conditioning equipment failed due to a failing electronic device which their engineers replaced on a timely manner. Every guy working there tries to welcome you with a smile and some of them actually makes you laugh. 😂😂😂I'll be going back to the hotel sometime soon. 😁
starstarstarstar Sergio Cabrera Peña
Servicio del personal excelente pero la variedad de comida no muy buena.Animación muy buena pero no hay discoteca abierta ni teatro.Y para los niños nada
starstarstarstarstar Jose Luis Estevez
Prefiero no dar ninguna puntuación, por que me he llevado una decepción muy grande de este hotel, la comida muy mala aparte de que no ofrecen variedad, el servicio a los nacionales es horroroso hasta uno del personal se atrevioa decir cuando reclamé que eso eralo que había y eso ello cocinanosea mi dinero invertido se convierte en un gasto las peores vacaciones de mi vida para comer tenía que salir fuera de verdad pésimo solo las habitaciones están bien. De mi parte no lo recomiendo.
star Miguelina Fernandez
We stayed from a Saturday-Wednesday and our stay at this resort started out horribly. First off, if you come on a Friday-Sunday expect the resort to be full of LOCALS. There were long lines and it was very unsanitary. No covid precautions were being taken whatsoever. They did not put washcloths in our room because they were all out due to the hotel being so full. The food was absolutely horrible. We went inside the dinner buffet right when they opened at 6:30pm and the food was already cold and tasteless. My party and I ended up not even eating our food. On Sunday all of the locals left and it was a lot more peaceful and less chaotic. The food got a lot better, especially at the restaurants where you have to make reservations. The service was good from the workers and we ended up being able to enjoy the rest of our stay. My recommendation is to NOT stay here friday-sunday. If you can avoid doing that, you will probably enjoy this resort.
starstar Keneisha Hawkins
The hotel is just excellent! Firstly, great and helpful staff at the reception (and all other workers also, of course). Our room was exactly the same as in the photos with the great ocean view. The territory is very green and flourishing; everything is so neat, every tree and bush! Starting from the morning, they clean territory from fallen leaves like little bees.There is a problem with seaweed, but that's not the hotel's fault; they do their best to clean the beach. Delicious everyday choice of dishes. Wi-fi was available in all hotel territory. It would be great if visitors could take forks/spoons/coffee/tea by themselves.
starstarstarstarstar Olena Pototska
This resort had a very nice pool. It was legit walking distance to the beach, but BE AWARE, they do have sand fleas after it rains, which is everyday, so bring your insect repellent.
The staff in the main lobby bar and the servers at the buffet were very nice and attentive. They were super chill and fun people. Juan is the man to see for all your excursions and needs.
The housekeeping staff did an exceptional job daily during our stay. Please make sure you TIP them.
The ONE & ONLY disappointment was the food. We arrived on Sunday and could not make any reservations to any of their restaurants until that Friday. We had to eat in the buffet pretty much everyday, which was repetitive & we got sick of it. I excepted way better food for an all inclusive resort.
They do have a pizza place that makes oven brick pizza & that hands down was the best food I ate at this resort.
Be aware that you WILL be harassed at the beach by locals trying to make money, whether it's selling you jewelry , hair braiding & even drugs. Just a heads up!
It's humid EVERYDAY so don't plan on straightening your hair to all my curly hair ladies!
I give the staff FIVE stars , but the food a ONE!
starstar Nancy Rodriguez
I don’t recommend it, they have too much to improve. I’ve been in a few Barcelo hotels but this one has been the worst. We stayed for 4 days and we couldn’t find a reservation for ANY of the restaurants even though we talked to the reservation lady after check-in at around 10:30am. She took our room# and said will let us know once something was available, but never called. She also said we need to do the reservations with 9 weeks in advance which is ST*PID because you can’t make a reservation before the check-in so don’t count on that. There’s barely music or entertainment at the pool, like we only saw an animator once, he had good music and did a few aerobic moves for around 30 minutes and that’s it, once he was done they turned off the music and left so we had to use our own music (make sure to bring your speakers). They have theater but they don’t use it anymore. No bar at the pool, it’s closed. Buffet Food is good but it gets boring when you see almost the same thing the next day. Definitely not coming back, it’s not worth it.The do have good things: it’s clean and beautiful (that includes the room and the pool), beautiful beach, live music at night at the lobby from around 8pm and until 11pm, a few golf cars to help you move around the premises (they have a driver). Free wifi. Good coffee. Most employees are really nice.
star Angel (Legna29)
Foi boa porque as piscinas são, boas limpeza do exterior ótimo, e animação da piscina ao pé da Praia é maravilhosa, todas as aulas e jogos fazem dessa piscina a melhor mesmo sendo pequena, comida no buffet é ótima, serviços dos quartos deixa um pouco a desejar, porque são lentos no atendimento, na recepção sempre que de faz pedido direto são rápidos, aspectos maus a limpeza da topa do quartos é muito ma, assim como serviço do restaurante que vamos por marcação, Agradeço a todos que fizeram da estadia Boa. Muito obrigada 🙏
starstarstar Marta Pereira
Everyone is so friendly. The food is delicious the drinks (for adults) are on point. This is an overall amazing experience. We had a delayed flight that eventually was canceled until 3 days later and they made the experience 100x better my family and I will be coming back forever ❤️ We made great friends
starstarstarstarstar Genesis Sanchez
O hotel é excelente, lindo em todos os aspectos!! As comidas são bem saborosas e diversificadas, as bebidas bem coloridas, sendo doces ou mais amargas, tem para todos os gostos. Os funcionários sempre bem educados. Valeu a experiência (:
starstarstarstarstar Bárbara Camargo
Estou a adorar a minha estadia no hotel ocidental punta cana! Estou muito satisfeita com todo o tipo de serviços do hotel! Os animadores são muito divertidos e fazem atividades muito divertidas também! A comida é ótima e há muita variedade! Muito satisfeita!
starstarstarstarstar Marta de Barros Moita
Pessoal muito prestável, óptimas instalações, bom sítio para passar férias com a família. Limpeza constante e boas condições de higiene (algo muito importante nesta fase de pandemia mundial)
starstarstarstarstar Miguel de Lucena
Foi uma boa experiênciano geral, com um staff muito simpático e com bom serviço de limpeza tendo em conta a situação depandemia. Recomendo a estadia em família.
starstarstarstarstar Cristina Nazareth
Quase morri de tanto rodar e ainda não fiz gol mas amei o entretenimento, tirando que quase comi areia, mas a Delania é a melhor
starstarstarstarstar Iago Calceira
Lugar incrivel excelente recepçao Maravilha de pessoas Um escandalo de se viver.. Rcomendo a todos que queira viver uma aventura inesquecivel..
starstarstarstarstar Jeycianne Miranda
I stayed at the Occidental with my family for 7 days. The grounds were remarkably clean, the staff is constantly cleaning the premise. The beach is beautiful, very soft sand. The food had lots of variety and the drinks were very strong. The entertainment staff by the beach were exceptional. The rooms are extremely clean. There was live music in the lobby which was very entertaining.I would definitely come back and visit again!
starstarstarstarstar Jenna Miscioscia
The hotel is very beautiful, located on the first beach line. Overall excellent for the price you paid. The beach is the best in the area! Animation team is great: in the morning and evening beach volleyball, dancing, etc. The food is almost the hole day and super tasty and varied. The drinks are better than average (that is unusual for the hotels like that). The swimming pools are the best with the snack bar in the middle. From the minuses: I would enjoy more music in the evening and on the beach.
starstarstarstarstar Olga Labazova
The property is very well kept and in good conditions. The staff is all vaccinated which adds to peace of mind amid the pandemic. Kudos to all the staff for keeping the high energy levels and very friendly demeanor. The pool and beach are the best places to lounge at. Would recommend a visit to the resort.
starstarstarstarstar Rodrigo Castro
Excellent! My husband and I went for our 10 year anniversary just last Thursday (6/10-6/14) we had a ball. Our suite in the Royal Level was beautiful. Had an amazing view of the beach and the pool. At the buffet, we meet a young lady named Juana Zapata. She is a gem! Such a sweet girl. Very attentive to our dining needs every time we went to eat. We just feel in love with her. We will be going back again this year! Everyone was so friendly and the food was delicious! An overall excellent experience!
starstarstarstarstar Qiana Turner
A beleza, estrutura física e limpeza do Resort são impecáveis! Porém, como ALL inclusive deixou muito a desejar. Os petiscos disponíveis são hambúrguers,batata frita e frango frito empanado. NÃO EXISTE camarão e nem água de côco. Os drinks são todos elaborados com a mistura de bebidas prontas; não utilizam coqueteleira, pois nenhum é feito com frutas naturais. A cerveja da marca Presidente é uma delícia, sendo servida sempre em forma de chopp. Vinhos somente branco e tinto; rótulos diferentes são vendidos fora do pacote, assim como os uísques. Os jantares temáticos (italiano, oriental, mexicano e steak house) são muito bons. O restaurante próximo a praia, só abre aos sábados e domingos. A prática das gorjetas é uma "cultura" comum; fato que incômoda bastante, pois há diferenciações no tratamento com aqueles hóspedes que melhor remuneram. Em resumo, beleza natural exuberante....ALL INCLUSIVE fraquíssimo!
starstar Macvilas
I love this resort. Everything about it is amazing, the food is so tasty and they always have such a great variety, the staff is very friendly, the pools and beaches and the activities they have are absolutely amazing. I’m in awe at how much there is to do here and all the effort that the workers put to make sure you have a good time. The rooms are super clean and big. Definitely recommend anyone to come here with friends or family!! Thank you occidental for giving us such a great time
starstarstarstarstar NO. 6
The staff, pools and beaches were amazing. When it came to the condition and value of the room then that's when it was a problem. I changed rooms twice due to water issues in the rooms. In the first room, water was dripping from the ceiling in the bathroom. In the second room, the water would leak out of the shower due to lack of caulking maintenance. As a result water would pool outside of the shower and would not drain. There were literal puddles that would stay there. We attempted to absorb the water with the towels but even four full sized towels could not soak up all of the water. Two nights before leaving, I slipped on the wet floor, twisted my knee and hurt my shoulder. This resort was not up to date on maintaining rooms. Also, I suggest not paying extra for a superior room. The superior room is the same except with an ocean view. There is literally nothing different and the basic room even gets an extra chair whereas the superior room provided only 1.
star Steven
Great hotel. Big but not overwhelming. Lots of space and lots of lounge chairs at the pool and on the beach. Lots of shaded areas.
Beach is very clean . And very well organized.
Food is great. Lots of options to choose from all day long including a taco station and a pizza station. Lots to choose from if picky or travelling with kids.
Entertainment is great. Dominican dance show was lovely and they take pride in their work. Pre show options include a musician at lobby bar as well as live band with entertainment staff helping keep the excitement going. Beach activities are fun and great for those that want to be active while still allowing for others to relax and not feel pressure.
I will definitely come back again with my family.
starstarstarstar michelle sequeira
Great experience at this resort. Great customer service and clean area with 3 pools. Front desk agent was very nice and got us a great room.
starstarstarstarstar Amos Guerrero
This is the worse resort I have ever been to. Unless you are a first class member you cannot get drinks or service at all. We were ignored unless they were trying to give you a sales pitch. On the weekends the locals are allowed in and they take over the resort. Rude and very unhappy people work there. We were suppose to have beer in our room everyday. We had it twice. On a good note the beach is and beautiful. One of the best I have been at but no drink service. Would never recommend this chain of resorts to anyone. It’s to bad because there was 60 of us for a wedding and nobody would return to this resort.
star Sue Rymill
The hotel is very well organized. Around cleanliness. The services are all of high quality. They work quickly (which is not typical for DR). The food is tasty and varied. The hotel area is well maintained. The beach is regularly cleaned of algae. Sand on the beach is sifted very well. Rest at the hotel is not cheap, but it is justified. I recommend.
starstarstarstarstar Poseidónas Greek eline
Great place. Locals visit on the weekend and still it's a great atmosphere. My children loved it as well. Activities for all ages. Staff can communicate with Spanish, English, Russian, Italian, Portuguese, and Creole. It is wonderful.
starstarstarstarstar Miriam P
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