Buen hotel de la cadena Barceló aunque acostumbrado a los hoteles en España y de la cadena en otros lugares, las 5 estrellas le quedan muy grandes. Empleados poco simpáticos la mayoría, trato frío y distante, la media pensión no está mal pero:- Buffet del desayuno con pocas opciones y calidad normalita para ser un 5 estrellas - Cena servida en el bar Champ (bar deportivo) a la carta, con un menú cerrado y poco variado (no estaba malo, pero lo mismo, se espera mucho más de un 5 estrellas), donde a la mañana es un buffet, a la noche es 1 plato de cada cosa (rntrante, principal y postre. Agua incluida y 1 refresco). Si decir que las raciones son muy copiosas, no te quedas con hambre. - El nivel de servicio no es adecuado para un 5 estrellas y no es culpa del personal, es culpa de Barceló que la formación debe ser poca o nula (en este caso de la dirección del hotel o responsable de ello).El bar B-Heaven esta cerrado y desmontado (lo dicen en su página pero debes buscarlo muy bien. Hasta octubre abierto si el tiempo acompaña).Las cosas positivas:- Muy buen trato en recepción. - Nos dieron una habitación superior, barceló si eres un cliente asiduo nunca falla en esto. Genial por ellos. - Camas espectaculares. - Habitación grande, espaciosa y muy cómoda. - WiFi a la altura, pude trabajar en remoto sin problema. - Ubicación bastante buena en beyoglu. A nosotros nos gusta caminar así que a lo mejor para alguien está lejos (50m a paso medio para llegar a sultanhamet).Que le falta para alcanzar la excelencia de un 5 estrellas? Cosas muy importantes, mejor formación del personal, mejor comida en el buffet y mejor desarrollo de la media pensión.Ahora mismo sobre un 10. Le daría un 7.
starstarstar Mike Gonzalez
Un hotel acogedor y limpio.... Con un personal muy atento, y te hacen sentir como en casa... En desayuno es deliciosoy está en una zona muy céntrica puedes ir a pie a muchos lugares de interés.... Sin dudas me hospedería ahí de nuevo.
starstarstarstar Laliux2008
We stayed for 7 nights and rooms were very comfortable, pillows are soft enough to give you a good night’s sleep. Rooms are clean and staff are always smiling and willing to help. We even had PCR test arranged at hotel premises without having to go anywhere, results were ready within 5 hours for us at the reception.
Will come back soon.
starstarstarstarstar Ali Al Dhaheri
El hotel está muy bien situado. Los servicios. Son muy buenos y el personal es muy amable. Nos organizaron todas las reservas y elecciones de restaurante súper bien 👍🏻. Repetiré y recomiendo
starstarstarstarstar Itziar Chavarri
Everything was great But the movement of some employees is racist That is, if you comes from Asia, you should know that not everyone is kind to you With the difference that I am fluent in Spanish, when I speak Spanish, the behaviors are very different I was very upset at breakfast and almost cried I travel to many countries but this is the first and last time I use this hotel The cleaning team was very good, especially Suzan aksoy One of the best employees Reception and entrance services are good Room service as well But at breakfast, omelettes and drink Section were the worst and most racist
starstarstar Asal Heydari
Great hotel with convenient location plus friendly staff and high security. However, poor management in Covid-19 testing and not the best air conditioning plus cutlery where not for free which was inconvenience
starstarstarstar Rashed Rafiee
Super bueno, muy atentos y las ahbitaciones de buen tamaño y diseño.
starstarstarstarstar Humberto Antonio Gonzalez Medina
Ótima unidade hoteleira. E muito bem localizada
starstarstarstarstar Jose Cano
Todo estuvo muy bien, nos quedamos en este hotel a través de un tour. Todos los empleados estaban muy interesados, especialmente Bora y Basak de la recepción. Estaba muy feliz de poder hablar español con alguien. La limpieza de la habitación y el servicio de desayuno superaron mis expectativas. Muchas gracias por todo
starstarstarstarstar Maria Sanchez
Buen hotel. Estupendo servicio y atención. Buen restaurante. Habitaciones muy amplias. Baño muy amplio con bañera y ducha individuales.
starstarstarstarstar Juan Requena
It was a very bad experience , We left 100 $ in deposits when we arrived at the hotel then we extended the reservation for one more night , we were surprised that the reservation was not made so they asked us to leave the room immediately when were on a trip far away from the hotel , when we came back for checking out they dedcuted 50 $ for the delay!! And it was all their fault , they were not cooperative at all. The staff cant speak english very well and hence it was difficult for us to explain the exact situation for them,a non pleasantcustomer service, worst experience ever.
star Shadi Jarrar
We are very disappointed , We left 100 $ in deposits when we arrived at the hotel then we extended the reservation for one more night , we were surprised that the reservation was not made ,they asked us to leave the room immediately when were on a trip far away from the hotel , so we could not come and check out at 12 ,when we came back for checking out they dedcuted 50 $ for the delay!! And it was all their fault , they were not cooperative at all.
star Laila Kilani
Our stay at Barcelo lstanbul was so comfortable.. V. good location.. friendly and helpful staff... Clean.. rich breakfast.. Many restaurants and shops around.. really it was nice hotel
starstarstarstarstar Mansour Otoum
I spent some days and everything was excellent. Room service, cleaning and staff, particularly Engine who was really nice to us. He speaks fluent spanish and is a credit for the hotel. I would come back again!
starstarstarstarstar Enrique Frías
I stayed in Barcelo before and this was my second visit. Compared to the first time there is a serious drop in quality and customer care.
Reception staff were not friendly, wrong information was given to me about breakfast prices. Staff at the breakfast restaurant were rude when I asked about the price difference. Yes it’s only a small difference, but it’s about the principal of giving the right information.
The staff took my credit card details even at check out! Why do you need to take down my credit card details after I paid everything and leaving the hotel?! This is the only hotel with such an unprofessional practice and no regard for safety.
The only good things was comfort of the bed.
For this price range there are better 5 star options in Istanbul, I won’t be staying here in my next trip
starstar Tamer Abdulrazaq
Muy buen hotel. Excelente servicio y ubicación. Si vienes a Estambul esta es una buena elección.
starstarstarstarstar Rolando Escobar
Limpio y ordenado, un lugar justo para descansar y cercano con las atracciones
starstarstarstarstar Medardo Cazún
O hotel era muito hospitaleiro. O serviço está em um nível bastante alto. Agradecimentos especiais à administração do hotel e ao CEO. Este é um local para pessoas que valorizam qualidade e conforto. Agradecimentos especiais aos meus agentes de viagens da sevenleveltravel.com.ua pela organização da viagem.
starstarstarstarstar Yuriy Gaponenko
Awesome, I would love to recommend stay in Barcelo when you visit Istanbul great staff at reception and the best room service...
starstarstarstarstar Falak M
My husband and I traveled during the pandemic to Istanbul and Barcelo Hotel management made us feel so safe! They go above and beyond to sanitize our luggage, do temperature checks, adhere to strict mask wearing not only to staff but their guest as well. The hotel staff were extremely nice and accommodating. We were upgraded to a deluxe room simply by being nice . The room is huge with a grand bathroom and tub. The bed was quite comfortable and room was very clean. Its a few minute walk to Taksim square which was great to be away from the loud street noise. The breakfast was also superb. I would Definitely stay here again
starstarstarstarstar Abiha Kazim
Exceptional hotel. Great location close to Taksim, friendly staff, beautiful interiors, spacious rooms!, I really like the room size here!, We have stayed in this Hotel in two different occasions, If We go again to Istanbul on a third trip I will book this same hotel, is that good!.
Only con: No swimming pool, only hut tub. Yes
starstarstarstarstar Axel
Staff are extremely nice and helpful. Hotel room very comfortable and big But the mini bar was empty. Breakfast is good
starstarstarstarstar Zeina Allam
Limpieza excelente
starstarstarstarstar Marilen Morro
I am not exaggerating when I say this is the best hotel experience me and my wife ever had.
There is an assistant front office manager by the name of Burhan Yildiz who has been supportive and helpful since day one. Insuring our stay was excellent. We were truly amazed at how much he cared about our stay. He constantly made sure everything was perfect and kept assisting us in every way possible. I’ver been in many hotels in all my years but in terms of service and location this is without a doubt number 1 on my list
starstarstarstarstar Shaheen Al-Ojaili
Espectacular en todos los sentidos. Sobre todo el equipo humano. Muchas gracias a todos por todo.
starstarstarstarstar JC _ Bany
An amazing hotel and the staff are fantastic. We stayed for my girlfriend's 40th Birthday, everything was perfect and the staff went out of their way to make her day extra special. Thank you all very much, will definitely be coming back here in the future. Only downside was spa prices
starstarstarstarstar Sukie Madahar
Barceló siempre es Barceló. La calidad abunda cuando hablas de esta cadena hotelera. Enhorabuena a todos los que forman parte de Barceló, y en concreto a éste, porque mi estancia fue perfecta. Un dato a añadir, durante las 24 horas tienen a alguien en recepcion que habla el idioma español. Enhorabuena de nuevo.
starstarstarstarstar Israel Morgado Galey
Hotel increíble, justo al lado de la plaza Taksin, habitaciones amplias y bien dotadas, el desayuno del 10. Aconsejo no irse sin subir a la última planta, donde el gimnasio, y salir a la terraza, para contemplar las grandiosas vistas, casi de 360 grados.
starstarstarstarstar Mario Hernandez
Bom.Quartos grande e modernos. Pequeno-almoçocom um bom pequeno. Bem localizado a 5 minutos da Praça taskim.
starstarstarstar Paulo Alexandre Pinheiro Bonifácio Sousa
Amei
starstarstarstar Marcia Ricci
Hotel muitoconfortável
starstarstarstar Rosa Costa
Hotel excelente... tem um terraço com uma vista espetacular sobre Istambul
starstarstarstarstar Rosario Carvalho
Um hotel exelente, funcionários prestativos, quartos muito limpo,café da manhã e jantar muito bom. Ótima localização, segurança total ao redores durante o dia e a noite. Recomendo com certeza. A.M.R. Brasil.
starstarstarstarstar Ana Maria Silva Rodrigues
Muito bom. Exelente.
starstarstarstarstar Adriana Ronco
Muito bem recebidos, o atendimento é ótimo, o quarto e o café ainda melhores. Localizado próximo a praça Taskim e a rua Istinkal. Da pra sair a noite pois o bairro é muito seguro
starstarstarstarstar Joao Ivanor
Excelente hotel, buena atención personalizada, impecable su personal. A mano de todo una buena ubicación y una zona muy tranquila para transitar tanto de día como de noche.lo recomiendo.
starstarstarstarstar Maria Sinatra
Excelente experiencia y atención. La habitación sumamente cómoda y el desayuno es exquisito
starstarstarstarstar Alejandro Pablo Fontes
Del tour realizado, el mejor! Comida excelente,sabrosay variada! Los funcionarios muy amables y dispuestos. A 4 cuadras de la calle peatonal. Bien centrico. Pintoresco muy linda vista
starstarstarstarstar Rosana SANZ
Excelente. Limpio, cómodo, habitaciones muy amplias, moderno. Buffet variado. Extensa colección de quesos y preparados detox. Ninguna objeción. A 5 minutos andando de Taksim. Sin duda muy recomendable.
starstarstarstarstar Arend
This hotel is closed! Also the Mixo Cocktail bar on the rooftop is closed. Seems closed already a while and it doesn't look like it's going to open soon or at all. Security guard is not aware of any opening time as well. Status in September 2018.
If you find this helpful pls like this post. Thx
star Matt H (Matt)
I always enjoyed my stays here. Rooms are spacious, the staff is friendly and accommodating, and the location is perfect, putting you within walking distance of Taksim Square, İstiklal Caddesi, Gezi Parkı, and the Taksim Metro and Funicular station.
starstarstarstar James Zimenoff
Wonderful hotel! I truly recommend.
The rooms are huge, the breakfast has many options, the location is just great, but the most impressive thing is the bathroom! What a great shower is that!
starstarstarstarstar João Pedro Navarini
Dirty bed linen and pillows with spots, somewhere torn. Stoled 250 TYL from my card after checkout. Terrible service, poor breakfest.
star Alexey Khu
I have stayed a week . The hvac system or 'A/C' was not work ok .so I colled the service but they came but they did not do anything . So I changed the room but without the benefit until the week finsh. Do Hotel is weak.2 stars
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