The Royal Sonesta was a genuine gem in the heart of Chicago! Spent the weekend in a junior suite and the accommodations were just the start. Antwonne was the first face we had seen on entering and he made a solid first impression! He was friendly, knowledgeable, helpful, and sharp-dressed for good measure. The overwhelming number of attractions was a lot to choose from, but he had great recommendations for everything from food to bookstores and local attractions.
We didn't valet until the second day of our stay, but they were a hard-working crew offering great service, too! The hotel presented an opulent and beautiful image. The view from our room was great and we never had an issue for the duration of our stay. There's plenty to do within walking distance and there is no shortage of access to public transit if you want to reach a little beyond stretching your legs!
starstarstarstarstar Casey Harris
We had a wonderful stay last month! All the staff were so helpful and welcoming, they went above and beyond anytime we needed anything.
Our room was modern and very clean. The beds were so comfortable, we had such a great sleep. The bathroom was great too – nice big counter and shelves under the sink.
The room was on the 17th floor which was great because it was right beside the wonderful pool and outdoor terrace. The views are wonderful! We could see a bit of the lake and Marina City.
The coffee and tea in the lobby was really nice and we enjoyed it outside every morning.
starstarstarstarstar Heidi McMahon
We usually stay at Embassy Suites to accommodate our family size and get a breakfast with the stay. However we decided to try this place and were pleasantly surprised! Great service, clean and spacious rooms! Attentive staff as well since we often need additional towels.
starstarstarstarstar Kristy Isbell
Came to the city and stayed in a junior suite w/my husband and 2 puppies. I could not believe how beautiful the room was! The whole room was floor to ceiling windows! So stunning! The bathroom tub needed a lifeguard, it was so deep! So luxurious and spa like! It was so hard to leave! Definitely will be returning!
starstarstarstarstar Carissa Heckel
The only positives: staff was friendly and room was clean when we arrived.
Unfortunately, I was told 3 different things about early check-in. First, I was told to call the day before. When I did, they said call the morning of between 9-10am. When I called at 10am the day of, they would immediately put me on hold and I would get redirected to reservations. At one point I was immediately hung up on. When someone finally answered on the seventh call, they said “show up early and hope there is a room available”.
Our room was never cleaned during our stay. When I called down to the desk, it was never answered. The shower head was covered in soap scum/mildew which made the pressure terrible. Towels felt like they were from the dollar store. Just absolutely terrible for as much money it is per night. To top it all off, they did not have valet or their restaurant/room service available.
star Nancy Lopez
Ótimo hotel. Serviço excelente.
starstarstarstarstar José Diniz
Ótimo Hotel, ótimo atendimento.
starstarstarstarstar Ecreativ Studio
Estive no hotel para uma convenção e achei o serviço de catering fraco.
starstarstarstar Renata Bordin
Temos realmente aproveitado esta estadia no Royal Sonesta. A localização é otima. A equipe foi ótima. A piscina é um ótimo negócio no 17º andar.
starstarstarstarstar Bryan Murphy
It needs some improvement. The location is ideal and the staff was always very friendly and helpful, that being said... It needs improvement. The biggest fault was cleanliness, when we checked in we found a bandaid on the shower floor, the jets in the bathtub has some built up grime, the sofa had that dusty old sofa smell and the comforter had some suspicious spots around it. Also, the mattress was sagging, toilet paper was rather thin, the mini fridge didn't work and the ac was a noisy nightmare. Now I understand you pay for location on this one but next time I'll probably pay some extra dollars for a better room somewhere else or just stay a couple of blocks away.
starstarstar Inés CM
We've really been enjoying this stay at Royal sonesta. The location is great. Staff has been great. The pool is a sweet deal on the 17th floor.
starstarstarstarstar Bryan Murphy
It needs some improvement.
The location is ideal and the staff was always very friendly and helpful, that being said... It needs improvement. The biggest fault was cleanliness, when we checked in we found a bandaid on the shower floor, the jets in the bathtub has some built up grime, the sofa had that dusty old sofa smell and the comforter had some suspicious spots around it. Also, the mattress was sagging, toilet paper was
rather thin, the mini fridge didn't work and the ac was a noisy nightmare.
Now I understand you pay for location on this one but next time I'll probably pay some extra dollars for a better room somewhere else or just stay a couple of blocks away.
starstarstar Inés CM
A hospedagem de bom gosto e razoável aqui no nosso espaço! Na semana passada, fiquei encantada ao ficar aqui cinco dias e quatro noites. Expressei gratidão por suas lutas por atender às minhas exigências. Não lamentei minha escolha de me descontrair em seu alojamento. Cinco estrelas pra vocês, pessoal! Firmemente prescrito para todos!
starstarstarstarstar Bradley Kelley
Ficar horrível quando há uma festa de casamento que aparentemente toca a mesma batida de tambor por horas no chão abaixo de você.Solicitado a sair um dia antes do hotel, mas não foi possível acomodar. CERTIFIQUE-SE DE QUE NÃO HÁ EVENTOS ACONTECENDO NA CASA antes de reservar o seu quarto!
star Leann Morris
The tasteful and reasonable lodging here in our space! Last week, I was feeling enchanted when I remained here for five days and four evenings. I expressed gratitude toward your fights for obliging my requirements. I didn't lament my choice to have my unwinding at your lodging. Five stars for you, folks! Firmly prescribed to everybody!
starstarstarstarstar Bradley Kelley
This is my first time staying at Royal Sonesta hotel. Overall, it was a great hotel if you are looking for the convenient location in Chicago downtown. Huge shoutout to the Elizabeth, the front desk staff. She was fun and passionate. We chat every time when I return to the hotel at night.
starstarstarstarstar Yuqi Chen
Terrible stay when there is a wedding party that seemingly plays the same drum beat for hours at the floor underneath you.
Requested to leave a day early from the hotel but was unable to accommodate. MAKE SURE THERE IS NO EVENTS HAPPENING IN-HOUSE before booking your room!
star Leann Morris
Great view with good drinks. Alot of the patio was roped off for private parties. I wish I was able to walk around a little more then the small space provided.
starstarstarstarstar Bryant Delvis
Buena atención
starstarstarstar Ingrid Aponte
We had a wonderful time at the Royal Sonesta!! The staff was courteous and helpful. They answered all of our questions and went above and beyond to make sure we were comfortable and had all we needed while we were there. The rooms were clean and the location was amazing. We would. definitely stay here again!!
starstarstarstarstar Ashley Marx
El personal súper amable , el check in en el hotel fue de lo mejor la entrada al hotel era a las 4 y entramos tan pronto llegamos , no hay cargos escondidos , limpieza implacable, ubicación excelente con restaurantes cercas , mercados etc ..Los Porteros súper atentos , abren la puerta tan pronto te ven llegar, el hotel tiene gestos de cortesía como vino en las tardes Gratis ..la verdad recomiendo este hotel y sin duda pienso volver a Chicago con la familia y volveré a este hotel ..
starstarstarstarstar Dunia Moreno
Excelente instalaciones y buen trato por parte del personal.
starstarstarstarstar Pedro Garcia
Hotel Céntrico Cd. Chicago, recomiendo para pasar unas vacaciones agradables.
starstarstarstarstar Hermes Soto Guerrero
Excelente relacion precio-valor, comodo, limpio, bien ubicado, con transporte publico a la mano y muchas opciones de comida y entretenimiento en zona segura
starstarstarstarstar Totois Razo
Muy lindo hotel, confortable y bien ubicado. Hermosa piscina para disfrutar en la estadía.
starstarstarstar Ariel Aberín
Excelente atención y muy buen hotel. Si vas a cenar olvídate de quedar satisfecho una muestra de venado te lo cobran como si fuera el animal entero.
starstarstarstar Adrian Charask
Habitaciones amplias y muy confortables cn vistas a la ciudad. Situacion muy buena por estar en la zona de restaurantes y bares cojonudos
starstarstarstarstar Miguel Angel Gallego Preciado
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