Very disappointed, the website looks great, but the reality is something different. The hot water was non existant, after we mentioned it to the front desk they said we ffg forgot to tell you how you turn it on. Followed their instructions and still no hot water. Later on that evening we saw them working on the plumbing in the lobby area. Tried the hot water again and still nothing. Opened the hot water faucet completely and hot rust and dirty water. Opened the hot water on the shower and saw the same rust and dirty water. After about a minute the water started clearing up and we FINALLY!! had hot water.
star Cesar Garcia
Hotel Carlota was a nice place and felt comfortable. But there were a number of details which prevented it from being perfect. The tiling in the bathroom was a bit grotty and taps were going a bit rusty and crooked. The raw brick walls looked great but in fact let pin picks of light through from the room next door. In fact the hotel was really noisy and from your room you could hear everything from rooms next door, the kitchen and restaurant as well as everything in the internal quadrangle. There was a narrow glass pool which was barely wide enough for two lanes. The restaurant served great food - although most times it was cold by the time it hit the table. It was my own ignorance that I cannot speak any Spanish. But even pointing to dishes on the English) Spanish menu items were still mixed up. The waiting staff were really slow and seemed really distracted. Despite this negative sounding review I would definitely stay there again and recommend to friends provided they were aware of these bits. It was comfortable, in a great area and large sized rooms.
starstarstar Emma Davidson
Looooove. Great location, friendly staff, room was super cute and the pool and the food are perfect. 😘🙏
starstarstarstarstar Jacob Thomas
The first time we stayed at Carlota was when my husband proposed to me. It was an amazing experience and we've left with a great memory of the place.
Today, one year after the first time of our stay, we returned to Carlota to celebrate our wedding and the experience was so frustrating.
We rented the Master Suite, around 200 dollars, and we had to call maintenance because the shower didn't had hot water, besides the shower space was dirty. Finally, if you have more than 1,80 cm you can bath yourself well because the shower height is very low.
When we called the reception to see if we could have a more pleasant stay first they said we could filled up a form complaining or they could move us to a smaller suite.
It feels absurd this kind of treatment specially on a special occasion.
We're very sad this happened.
If you're looking for a nice, client friendly place I think you should go somewhere else.
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star Marcela Perillo
Place is hipster heaven, location is good but food offers nothing outstanding. There are plenty other places that offer best cocktails or food
starstar Jose Carlos Alarcon Lopez
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