We were visiting in the summer, and the view from the pool deck is just breath taking!
starstarstarstarstar Thomas
Good location but overall hotel experience was horrible. Staff is rude and unaccommodating, overall hostile atmosphere and not quality. Service is poor and the restaurant is nothing but a disaster with average food. Would recommend going to another hotel if traveling here.
star Christina S
We were disappointed with the food at Fliana Hotel. They shout about how good it is but really it's quite ordinary. None of the dishes were properly seasoned. Several times the same red sauce was used which had absolutely no flavour.
Queues formed at breakfast for the solitary pan/chef to cook eggs. The same problem occurred with elements of evening meals served at the buffet.
We've stayed at other 4* hotels in Ischgl and the food was much better. Some offer an aprés-ski snack/soup/cake. Fliana doesn't.
We had to queue for quite some time to check-in and check-out despite staff working within sight in the back office. If you want to leave your bags they're unattended in an unlocked, unmonitored playroom easily accessible from outside the hotel.
The in-house IT was flaky with several guests complaining of lack of wi-fi bandwidth and online menus being weeks out of date.
Don't lose your keycard ! It's emblazoned with the hotel name and gives immediate external access to your ski locker (with room number prominently displayed), room and room safe.
If you're not fully able-bodied you should note there's no step-free access to reception or the dining rooms. The lift stops a few steps up.
On the plus side the hotel is kept very clean. The rooftop whirlpool is fun and drinks are served directly to the poolside. There's a view of the valley and opposite slope. Children and dogs are welcomed. The indoor pool and spa facilities are excellent. Staff are efficient but not always very friendly.
starstarstarstar Mike T
Very fine hotel! Great food and nice wellness. Large rooms with great view. Very friendly staff.
starstarstarstarstar Spm Wonink
Amazing hotel, well deserving of 5 stars. From the beautiful location, first class facilities including full spa facilities and outdoor hot tub looking over the slopes (including over the nightly ski show!), super friendly and knowledgeable staff, magneficent food and spacious & cozy rooms. Couldn't recommend anymore strongly, do yourself a favour and stay there!
starstarstarstarstar John Lynch
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