Me and my boyfriend when to this hotel to get away from the house for a bit and the room I stand in was Not cleaned the the menu had so much dirty. I when to the pool to see so many people in the pool Not social distancing was really annoying, and on top off it all no hot food which we paid for. And give us a bag full of food you won’t find like we are in a refugee camp. and then turned around and charged us 599 for this! Not happy at all! You need to do better.
starstar MyUniqueLife
For the price that was paid was disappointed due to them not disclosing to me at the time of check-in they had no power. The room was so humind(HOT) and not much alternatives were offered nor any sort of compensation. However, the room was nice and made the best out of a terrible situation. I hope better planning is made next time such events take place.
starstarstar T&D Hewitt
Ricky and the rest of the staff were very friendly and patient during the recent power outage. They demonstrated the ability to assist their guests who were dealing with a very stressful situation of being without power for days. The property including the room was very clean and comfortable. The facilities (pool and gym) looked very well maintained as well. Property is also in a great central location in Hudson Valley with easy access to shopping and restaurants. I highly recommend this hotel!
starstarstarstarstar Stacey Patterson
Before I book, I called and ask questions I want a comfortable stay, So, I booked my room because I saw it with a triangle shaped jacuzzi pet friendly, so we thought, We’ve stayed with my family and pet, at other Hiltons no problem having my little house broken, Puppy, they charge me $50 extra for having my dog, not pet friendly location at all, more like Pet tolerant turns out the so called jacuzzi in the picture was non existent, according to front desk, My husband and son checked in and instantly front desk was like what are you talking about?, I had to downgrade because they would not make amends, instead of making my family feel welcomed, they acted your lucky we have a room available, won’t be staying at this Double tree location anymore keep your cookies.
starstarstar Leonor DelValle
I was charged an extra day because they though I only booked one day and admitted they mess up. i 'm still waiting for my refund which they told me in will be in three days. The manager only works on Friday so there is no one to help me. They should have a better return policy when it comes to my money because they charge you 100 deposit quickly but when in comes to return your money it takes for ever. I have been a hilton honors member for many years and this hotel only has problems. I WANT MY MONEY SINCE IT WAS YOUR ERROR AS PER ANGIE.
star Hilda Marrero
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