Claudia, the manager, is a total crook. I wish I had read more reviews before I booked this place. I initially booked through booking.com and then Claudia emailed me and told me she would give me a better rate if I booked through the hotel directly. We discussed it and I asked her for pictures of the room (just in case). The pictures showed that the apartment had 3 bedrooms and 2 bathrooms and was very spacious, so I decided to book directly with the hotel. When my family and I arrived in Rome, they tried to put us in an entirely different apartment that was not even associated with the hotel!!! I called Claudia and she denied ever sending me photos of the room we were promised. This woman is a crook and no one should ever book this hotel.
star Kim Massih
Best luxury guest house near the Spanish Steps, very friendly and attentive staff, beautiful rooms and quaint atmosphere.
starstarstarstarstar Keith Bishop
Just CROOKS!!!! Booking made 3 pm for 2 adults and 2 kids.. with written note that plane arrives 8pm and so we checkin 9-9.30pm, booking confirmed!.. despite I called property 3pm just to check if all is fine and I was said that they need to arrange for late checkin but They will send me message , I asked that if not possible i need to know it immediately and cancel it. I Was said that I will get message how to arrange. We land 7.44 pm, no cancellation from property and I receive message 7.39pm to inform me that reception closes at 8pm and no late checkin possible!!!!!! I reply and call back immediately and no answer neither call or email!!! They charged 1600 E from card and left us in the night with 2 kids on the street not answering !!!! Total Fraud CROOKS!!!! To avoid, never seen
star Martin Pcola
This place is a dump, if you have 5 people than they put you in a different place that doesn't look at all like pictures. Don't book this dump.
star Andrew Nguyen
in the heart of the city. appartament is very elegant. i recommended!
starstarstarstarstar Irkutsk Baikal
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