I always come here when I’m in town. Very clean rooms and common areas. My only issue is that they advertise a different breakfast menu than what is actually available. I saw a wonderful avocado toast platter on a flyer in the elevator and all they actually had was baked goods. I did have a nice yogurt parfait and a coffee.
starstarstarstarstar Authenia Treece
Good standard Courtyard chain. Very good services. The location has all standard Courtyard amenities- the Bistro with small bar, guest laundry. The location is also near Walmart Superstore, and many restaurants. I would have given 5 starts but reduce one cuz the Wi-Fi signal on the 3rd floor is very weak.
starstarstarstar Rei Alexandra Aoyama
Decent hotel. Room is okay. Pool is bland. Hot tub is warm, not hot, and does not bubble. It's literally a warm tub. "Restaurant" wasn't open on a Saturday afternoon or evening. In the morning they had espresso drinks and Starbucks style sandwiches. Complimentary cucumber water in the lobby. Lobby is decorated nicely.
starstarstar Michael Blasius
We stayed in June and the place had average rooms, good breakfast but good customer service so we booked for 9/30. Then we had to change in august from 9/30 to 9/17. The front desk clerk told me all was set, repeated multiple times what I needed. Fast forward to today….
I wish I could give zero stars! We never made it to the stay due to their incompetent employees. I called at 1pm to confirm our 2 room reservations. They had one room for us for a 2 night stay. No not what I requested at all. Again 1 night stay with 2 rooms(first rep went thru all this with me.) I get a guy that says let me see what I can do, I will call you by 3:30pm today. Ok, great! No call, I call at 4:30. Andrew is unable to help and Lawrence will call you back which didn’t happen! I waited a bit and called again. Lawrence told me nothing they can do, not issuing an apology, not offering a discount or nothing. So now one of the two families have no room for their child’s freshman college family weekend! I suggest in todays economy Lawrence be informed what customer service is. I will be calling corporate on Monday!
star Maggie Meadows
Hotel room was quite nice. However extremely dissapointed with breakfast. Was told there was breakfast but each day I checked I never saw anything except little cereals. Also internet likes to disconnect you constantly and is not protected by a password. I think that is done so you have to pay $5 a day for the good internet. Hot tub was out of order which was extremely disappointing. Also no vending machines you have to go up front for snacks. Overall it was clean and comfortable but severely lacking basic amenties that other hotels provide.
starstar Exotic Taster the 3rd
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