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Courtyard Buffalo Amherst/University

4100 Sheridan Drive, Near University At Buffalo - North Campus, Buffalo, New York 14221, United States

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Buffalo

Dennis Patel the manager is a very rude man. I arrived very late into Buffalo. I told the worker the night before I would be checking out late the following day as I had an appointment. Then at check out, Dennis humiliated me by scolding me for checking out late. He didn’t offer a day stay or any other options. Just basically made it clear he wanted me to leave. I was also sold a rotten apple with worm inside at the bistro the night before. Didn’t make an issue of it because I was tired. Mr. Patel should not be in hospitality. He just comes across as an extremely cheap, stingy person. The rest of the workers were overall pleasant and helpful. My room was ok. Definitely not worth the money though. Just a no frills average room. Patel doesn’t even smile or show any appreciation to guests.

Celina Glitta

The pool was dirty the spa smelled the bathroom wasn't very clean and there was nobody to serve breakfast when I was here. I had to take my husband for surgery came all the way back to the hotel for breakfast and there was nobody here. The girl at the front desk was very nice that was about the only good thing. Plus the elevators weren't cleaned I used to work at a hotel so I know how things should be.

Debbie Schnettler

After three days in a house with no power and no heat during the worst blizzard we have ever experienced, my husband went out on foot searching for somewhere we could shelter. The Courtyard Marriott was open, and despite being extremely short of staff, had managed to clear their parking lot so they were accessible. My husband says “I have never said this and meant it so literally: their efforts were a life-saver.” We’d like to thank Ayesha, Infonta, and the other staff who kept the hotel up and running during the worst blizzard in forty-plus years for efforts far above and beyond the call of duty. We don't know what we would have done without you.

Beth Pierce

Rooms were clean and efficient. The highlight for us was the customer service. When we checked in, Carmen at the front desk was funny and pleasant - a great welcome after a long drive! Morning staff was also very friendly at checkout. Do note, Courtyards don’t seem to offer complimentary breakfasts anymore, but there were plenty of options nearby and a “bistro” at the hotel with some decent healthy breakfast options.

Kathryn Porter-Conley

My stay was enjoyable, it would have been nice to have complimentary breakfast. It is nice that they have the restaurant but it would be more enjoyable if it was open later in the night as well. Upon my arrival my TV didn't work. They switched my room and from that point on everything was smooth sailing. So I can't really say that I had any issues with the hotel. Neither their best to accommodate me to the best of their ability.

Rasheed Bennett

Punti salienti

Good

Good highway hotel. Fantastic service. Great location.

Located near shopping areas with easy access to parking.

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