Very friendly staff, we had a new room. Very clean, modern and the A/C worked good. Mini fridge in the room is great!
Easy acces to Gare and bus & tram in walking distance from hotel.
starstarstarstarstar Mattijs Möller
The hotel room was not available until 5pm - very annoying when you have your day planned! We received a complimentary drink which was turned into a coffee.
Otherwise a fine and newly renovated. We feared that the airplane traffic from the nearby airport would wake us up early, but this was not the case.
Staff was extremely busy, but tried to remain friendly..
I would probably not come back though.
starstarstar Mikkel Dresler
Room was not ready at the promised check-in time according to booking confirmation
We were given several new times (always 15-30 min increments) at the end of which the room was not ready. Final wait was 2.5h after check-in time promised on booking
Some details:
- The hotel is currently undergoing renovations. Craftsmen were moving through the reception area with boxes and equipment back and forth the whole time we waited
- About a dozen other guests were in the same situation, always being told "the rooms will be ready soon, just wait 30 more minutes"
- There was only a single receptionist who was visibly overwhelmed with the whole situation
- Several guests asked if there is a responsible director available to explain or resolve the situation. Apparently, he was busy.
- The explanation given was: "The rooms aren't ready yet. We are undergoing refurbishment. The rooms all have to be checked by our staff before you can use them"
- When we finally got into our room, some parts were unfinished (metal strips that should have been fastened were only loosely placed on the furniture)
- At no point was there a guarantee if the rooms would even be available at all during that day
- No compensation or similar was offered for the inconvenience. We were offered to use the water cooler
Our interpretation:
Their hotel management made those rooms available for booking without knowning if they were even finished at that day. It doesn't matter if the construction was delayed or not; their management miscalculated and didn't plan with any or enough buffer. This is very unprofessional to your guests and to your single(!) receptionist who had to solve this mess.
star Lukas Keller
This hotel is in a perfect location in the city of Luxembourg. Staff was very helpful and polite. The bartender in the evening (a French guy from Marseille) was super polite giving us a 5-star service. Good price and a comfortable very clean hotel.
starstarstarstarstar Ni Ar
when we came. the number was twice as expensive as on the site. we got stronger, there was nothing in the room. no slippers, no toothbrush, no hand soap. everything had to be asked. The reception does not answer calls. I do not recommend this hotel.
star Marry Hery
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