4.5 stars. The only deduction was for the lingering smoke smell that I will give the benefit of the doubt that it happened when a smoker was out on the balcony and brought it in the room. But the small room was enough for us to sleep and bathe and had essentials. Location was great and price was very reasonable. Staff was friendly and helpful and hotel was clean and lobby was awesomely done with restaurants and all. I would recommend this hotel.
starstarstarstar The K Green Show
First off, I’ve read a lot of negative reviews but this building almost is 50 years old so there will be dated rooms and as the sign at the elevator says, rooms are being renovated. This is not an overnight job!
Parking: right under the hotel, so very handy.
Check in: lively lobby with a welcoming robot, complimentary lemonade and popcorn. Very pleasant and efficient fellow checked us in and gave us a warm welcome.
Our room ( 1282 ); very clean, no “bad sheets”. Kettle and instant coffee packets provided. A bar size fridge ( not stocked ) suitable for storing personal items that need refrigeration. We didn’t use it as it wasn’t required on this stay,.
Balcony….remember, it’s 50 years old so it is worn, but that really doesn’t matter. Having a balcony with a patio door, that allowed us to skip the AC and have fresh air is a bonus in a downtown Hotel.
Location: as we were attending Harry Potter, it was a perfect location for walking.
Breakfast: we took advantage of an included breakfast for two in our booking, which allowed the $74.00 for two to be included in our room fee. Well stocked buffet, quick service at the Omelette Station.
We would certainly stay here again if attending a production in the downtown.
starstarstarstarstar Randy G
Centrally located, possibly the best possible location that one can expect in downtown Toronto. Extremely efficient check-in staff.
Two restaurants including a bar, all reasonably priced. The room rates are a bit on the higher side, but that can be expected in peak holiday season.
The breakfast has an awesome layout.
Clean rooms with good bed and related equipments.
Plenty of parking, but please note that your vehicle should not be more than 5 feet and 6 inches in height.
Breakfast and parking is additional charges , kindly note. Parking is Canadian Dollars 40 per night and Breakfast is Canadian Dollars 33 per night.
If you are traveling as a couple, ensure both names are listed in your email.
Enjoy the stay, it’s worth every cent that you spend here.
There’s a friendly robot who welcomes you in the Lobby and there is a special check in counter for kids :- a first i have ever seen in the world.
starstarstarstarstar Bharat Bhandare
When you walk in the lobby there's a sense of grandeur and cleanliness however, don't expect your near $500 per night room to instill the same feelings. The room is quite small.... the balcony rusted. Our bed had torn sheets and our balcony screen door was ripped. The decor is still stuck in a time warp and honestly I would compare the room to those at the Comfort Inn. The bathroom fan didn't work (not much of a bathroom either). They charge more for parking than the public parking garages. (If you drive a truck you will not fit in their garage). There is no coffee maker and no fridge. Their hotel pub closes at 11 p.m. They said they'd bring us a fridge but alas it never came. The room service menu is extremely basic and only available for breakfast until 11 and then dinner. Location is all this hotel has to offer really. A young man on the elevator joked "I think I got chlamydia 3 times since I checked in." That being said , they do have some updated rooms with new paint for $75 extra a night but those rooms still are not worthy for that price. We won't be back.
starstar Tracy-Lyn Bootle
Hotel is under construction. Had to move rooms due to smell during my first stay and during second stay battery lock on door died and had to wait close to an hour before they fixed it and I was able to get back into my room. Heating/cooling system does not work correctly and room was very hot despite being set cold. Do not recommend this hotel
starstar Stephany Perkins
Stayed with family due to a medical appointment at Toronto general. Staff were phenomenal, especially one of the men working in garden market food service went out of his way to give my son a dinosaur puzzle, made his day. The food was great would love more vegetarian options but the falafel burger was delicious. Patio area of garden market was nice as well. Room had what you'd need for a one night stay, ours was clean and comfortable. Pool was perfect for my 5 year old, not big enough for slide but he enjoyed it.
starstarstarstar Kaitlyn Grant
Staff were amazing. Every person was kind, helpful and went out of their way to make our experience better. Travelling as a family there were lots of additions for kids- from small toys in the dinning room, kids pool, bunnies etc. the hotel has some construction happening as they improve some rooms I believe the rate was discounted some for this reason. I was beyond impressed with the hotel, for the price, location and service our two night stay was fantastic!
starstarstarstarstar Sarah Miles
The rooms are spacious and comfortable, the view was also very nice, and the staff was helpful. However, there is a balcony but it is sealed, and in our case, the bathroom’s sink was malfunctioning and the door was hard to close. It was well placed near Toronto’s CF Eaton centre. I recommend!
starstarstarstar Camille Houde
March Break Family Fun.
We really enjoyed our 2 night stay and were really amazed how busy the hotel was yet well managed. The pool and corkscrew slides were a hit!! Kids and adults alike.
A few good points
1. The pool staff was really friendly and I think they did a great job managing the large numbers.
2. Hotel has a great location, is steps from everything, the subway, cinemas, nightlife, dining.
Overall no complaints really but a few things for visitors to be aware of.
1. This is a really old property, easily 45+ years and the wear is showing on the outside.
2. Rooms are generally small compared to the newer more modern hotels. Even their deluxe room that we got was not large or spacious, just ok for a family of 4.
3. Basic amenities. No microwave or fridge provided. You might get a fridge if they have one.
4. Higher floor rooms had a decent view and with a balcony.
5. Dine in at their market garden was pricey but food quality was good.
Overall a fun stay.
starstarstarstar Hungree Xplorer
The location is very good. Unfortunately, even if they say it’s a 4 stars hotel, it’s more like 2 or 3 stars. The cleanliness is good but the room was tiny. The bed was more a double than a queen. The bathroom was tiny, the bathtub doesn’t work properly. The staff is not very welcoming. There is not information about amenities in the hotel. The pool is ok, but the slide was not working. Not room service. There was no microwave or fridge in the room. Their ice machines were broken. The lobby is beautiful. They were undergoing renovations, maybe visit after. Right now it’s not worthy. For the price you can book another hotel in the same area.
starstar Nohra Martinez
Everything is perfect, just a couple of things if they can fix.
Room are quite comfy.
Heating & cooling is also good
Elevators are slow.. like very slow when u are in a hurry .. maybe they can sense it
More options in Breakfast would be highly appreciated.
Excellent Staff
starstarstarstar Faizan Junaid
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