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star star star star 99 Blackstone Street, Near Faneuil Hall Marketplace, Boston, Massachusetts 02109, United States
This is a great hotel in a fantastic location. Staff were friendly and welcoming. The decorations from the lobby and restaurant/bar to the rooms and elevator accents showed attention to detail and unique character. I can't imagine staying anywhere else near the North End. Love all the modern room features and comfortable bedding. Great drinks at the bar and friendly bartender who told us about how they open the windows for a front row seat at the Jazz festival in August. Can't wait to go back! Este é um ótimo hotel em uma localização fantástica. Os funcionários foram simpáticos e acolhedores. A decoração do saguão e restaurante/bar até os quartos e detalhes do elevador mostraram atenção aos detalhes e caráter único. Não consigo imaginar ficar em outro lugar perto do North End. Ame todas as características modernas do quarto e roupas de cama confortáveis. Ótimas bebidas no bar e barman simpático que nos contou como abrem as janelas para um assento na primeira fila do festival de Jazz em agosto. Mal posso esperar para voltar!
This is a great hotel in a fantastic location. Staff were friendly and welcoming. The decorations from the lobby and restaurant/bar to the rooms and elevator accents showed attention to detail and unique character. I can't imagine staying anywhere else near the North End. Love all the modern room features and comfortable bedding. Great drinks at the bar and friendly bartender who told us about how they open the windows for a front row seat at the Jazz festival in August. Can't wait to go back! Este es un gran hotel en una ubicación fantástica. El personal era amable y acogedor. Las decoraciones desde el vestíbulo y el restaurante/bar hasta las habitaciones y los acentos de los ascensores mostraron atención al detalle y un carácter único. No puedo imaginar quedarme en ningún otro lugar cerca del North End. Me encantan todas las características modernas de la habitación y la ropa de cama cómoda. Excelentes tragos en el bar y un amable cantinero que nos contó cómo abren las ventanas para un asiento en primera fila en el festival de Jazz en agosto. ¡No puedo esperar para regresar!
This is a great hotel in a fantastic location. Staff were friendly and welcoming. The decorations from the lobby and restaurant/bar to the rooms and elevator accents showed attention to detail and unique character. I can't imagine staying anywhere else near the North End. Love all the modern room features and comfortable bedding. Great drinks at the bar and friendly bartender who told us about how they open the windows for a front row seat at the Jazz festival in August. Can't wait to go back!
I LOVE this Hilton property and it’s my only choice every time I come to Boston!! First and foremost, the staff makes this property amazing. Yes the bed is comfortable, the room is clean & spacious, the decor is very inviting, the towels are large and very soft, the location is great with shopping and restaurants within walking distance; however, the staff is what levels up your stay here. Shout out to Kym who is always smiling and friendly!! She remembers me every time I come here and I even had a nice note and treats waiting for me in my room when I got here this time!! Excellent customer service Kym, thank you!!! I highly recommend this property when you’re in Boston!!! ¡ME ENCANTA esta propiedad de Hilton y es mi única opción cada vez que vengo a Boston! En primer lugar, el personal hace que esta propiedad sea increíble. Sí, la cama es cómoda, la habitación es limpia y espaciosa, la decoración es muy atractiva, las toallas son grandes y muy suaves, la ubicación es excelente, hay tiendas y restaurantes a poca distancia a pie; sin embargo, el personal es lo que mejora su estadía aquí. ¡Grita a Kym, que siempre está sonriendo y es amable! ¡Ella se acuerda de mí cada vez que vengo aquí e incluso tenía una linda nota y golosinas esperándome en mi habitación cuando llegué aquí esta vez! Excelente servicio al cliente Kym, gracias!!! ¡Recomiendo encarecidamente esta propiedad cuando estés en Boston!
I LOVE this Hilton property and it’s my only choice every time I come to Boston!! First and foremost, the staff makes this property amazing. Yes the bed is comfortable, the room is clean & spacious, the decor is very inviting, the towels are large and very soft, the location is great with shopping and restaurants within walking distance; however, the staff is what levels up your stay here. Shout out to Kym who is always smiling and friendly!! She remembers me every time I come here and I even had a nice note and treats waiting for me in my room when I got here this time!! Excellent customer service Kym, thank you!!! I highly recommend this property when you’re in Boston!!! Eu AMO esta propriedade do Hilton e é minha única escolha toda vez que venho a Boston !! Em primeiro lugar, a equipe torna esta propriedade incrível. Sim, a cama é confortável, o quarto é limpo e espaçoso, a decoração é muito convidativa, as toalhas são grandes e muito macias, a localização é ótima com lojas e restaurantes a uma curta distância; no entanto, a equipe é o que eleva a sua estadia aqui. Grite para Kym que está sempre sorrindo e amigável!! Ela se lembra de mim toda vez que eu venho aqui e eu até tinha um bilhete e mimos esperando por mim no meu quarto quando cheguei aqui dessa vez!! Excelente serviço ao cliente Kym, obrigado!!! Eu recomendo esta propriedade quando você estiver em Boston !!!
Fraca hotel novo porem com varios problemas
I LOVE this Hilton property and it’s my only choice every time I come to Boston!! First and foremost, the staff makes this property amazing. Yes the bed is comfortable, the room is clean & spacious, the decor is very inviting, the towels are large and very soft, the location is great with shopping and restaurants within walking distance; however, the staff is what levels up your stay here. Shout out to Kym who is always smiling and friendly!! She remembers me every time I come here and I even had a nice note and treats waiting for me in my room when I got here this time!! Excellent customer service Kym, thank you!!! I highly recommend this property when you’re in Boston!!!
Super cozy and gorgeous room! I got a city view room (overlooking the north end) but I'm sure every room in this building would have a great view of the city. I valet parked because I got in so late and didn't realize there was a parking garage next door... with valet parking being $58 a day, if I ever stay again I will definitely self-park. Staff was super friendly.The location of the hotel is great too, because its a nice walking distance to a ton of things! ¡Habitación súper acogedora y hermosa! Me dieron una habitación con vistas a la ciudad (con vistas al extremo norte), pero estoy seguro de que todas las habitaciones de este edificio tendrían una gran vista de la ciudad. Aparqué con servicio de aparcacoches porque llegué muy tarde y no me di cuenta de que había un garaje de estacionamiento al lado. El personal fue muy amable. La ubicación del hotel también es excelente, porque está a una corta distancia a pie de un montón de cosas.
Super cozy and gorgeous room! I got a city view room (overlooking the north end) but I'm sure every room in this building would have a great view of the city. I valet parked because I got in so late and didn't realize there was a parking garage next door... with valet parking being $58 a day, if I ever stay again I will definitely self-park. Staff was super friendly.The location of the hotel is great too, because its a nice walking distance to a ton of things! Quarto super aconchegante e lindo! Eu tenho um quarto com vista para a cidade (com vista para o extremo norte) mas tenho certeza que cada quarto neste edifício teria uma excelente vista da cidade. Eu estacionei com manobrista porque cheguei tão tarde e não percebi que havia uma garagem ao lado... com estacionamento com manobrista sendo US$ 58 por dia, se eu ficar novamente, com certeza vou estacionar sem manobrista. A equipe foi super amigável. A localização do hotel também é ótima, pois fica a uma curta caminhada de muitas coisas!
Super cozy and gorgeous room! I got a city view room (overlooking the north end) but I'm sure every room in this building would have a great view of the city. I valet parked because I got in so late and didn't realize there was a parking garage next door... with valet parking being $58 a day, if I ever stay again I will definitely self-park. Staff was super friendly.The location of the hotel is great too, because its a nice walking distance to a ton of things!
The new Canopy by Hilton is a great addition to downtown Boston. It is a beautiful hotel with all of the amenities that you could want in a perfect location within the city. The rooms are spacious and well-appointed. The hotel is also conveniently located across the street from the North End where you can enjoy some of the best Italian food in the country. This will be our new home away from home when traveling to Boston!
New hotel with a great location! The inside is clean and modern with a really fun decorative flair! We had a corner room with excellent views. Our bed and linens were also super comfortable! They have a restaurant for breakfast and everything we had was excellent—I’d maybe choose an option a little less heavy next time, but super good! The only downside was parking—super expensive to park naturally, but somewhat expected given the location.The only other thing to note was that our room was upgraded when we arrived, which was great, but my app still showed my old room and my new room—which would have been no big deal except someone stayed in my originally assigned room and I was initially charged for their breakfast items. Thankfully an invoice was sent to my email (2x—mine and the other room) in which I caught it and mentioned it to the front desk staff who credited my account. I’m glad I caught it for the charge, but the other concerning thing is that I think I had key access to the original room that night as well since both continued to show up on my app—which would be unsettling if you were the new person staying in the room and some stranger could access your room. I think it will be important to make sure that if you’re upgrading/changing rooms that you’re only being assigned one room and the the original room is removed from your access/account.Overall we loved being able to walk or jump on public transportation to get everywhere—really great location! Friendly staff as well! :) ¡Nuevo hotel con una excelente ubicación! ¡El interior es limpio y moderno con un toque decorativo realmente divertido! Teníamos una habitación en la esquina con excelentes vistas. ¡Nuestra cama y ropa de cama también eran súper cómodas! Tienen un restaurante para desayunar y todo lo que tuvimos fue excelente, tal vez elegiría una opción un poco menos pesado la próxima vez, ¡pero súper bueno! El único inconveniente fue el estacionamiento: súper costoso para estacionar naturalmente, pero algo esperado dada la ubicación.La única otra cosa a tener en cuenta fue que nuestra habitación fue mejorada cuando llegamos, lo cual fue genial, pero mi aplicación todavía mostraba mi habitación anterior y mi nueva habitación, lo que no habría sido gran cosa excepto que alguien se quedó en mi habitación asignada originalmente y yo inicialmente se le cobró por sus artículos de desayuno. Afortunadamente, se envió una factura a mi correo electrónico (2x: la mía y la de la otra habitación) en la que la atrapé y se la mencioné al personal de recepción que acreditó mi cuenta. Me alegro de haberlo pillado por el cargo, pero la otra cosa preocupante es que creo que también tuve acceso clave a la habitación original esa noche, ya que ambos continuaron apareciendo en mi aplicación, lo que sería inquietante si tú fueras el persona nueva que se queda en la habitación y algún extraño podría acceder a su habitación. Creo que será importante asegurarse de que si está actualizando/cambiando de habitación, solo se le asigna una habitación y la habitación original se elimina de su acceso/cuenta.En general, nos encantó poder caminar o tomar el transporte público para llegar a todas partes, ¡una ubicación realmente excelente! ¡Personal amable también! :)
The staff in this hotel is one of the best hospitality I’ve ever received. They were always happy to help/accommodate. The room and bathroom was spacious and aesthetically beautiful. We absolutely loved staying at this hotel that we told our friends and family to use this place when visiting Boston. It is in an ideal location for walking and catching the T to go to further locations around Boston. I would highly recommend staying here and would come back again. El personal de este hotel es una de las mejores hospitalidades que he recibido. Siempre estaban felices de ayudar/acomodar. La habitación y el baño eran espaciosos y estéticamente hermosos. Nos encantó alojarnos en este hotel que les dijimos a nuestros amigos y familiares que usaran este lugar cuando visiten Boston. Está en una ubicación ideal para caminar y tomar la T para ir a otros lugares de Boston. Recomiendo encarecidamente alojarse aquí y volvería otra vez.
My stay at the hotel was fantastic, good location, great food, and very cute and comfortable rooms. I had the fastest checking ever. Kenny was very kind and helpful.I was surprised I didn’t have any cleaning while I was there, but later on I saw the policy. Daniel cleaned my room without a prior request.Keep hiringkids like him. He was friendlyand gentle. He told me about how historical the location of the hotel is, and the meaning of the figures on the wall paper while he was cleaning my room, I enjoyed it a lot.The only thing that could be improved is the location of the dog rooms... the barking was very loud in late hours. Mi estadía en el hotel fue fantástica, buena ubicación, excelente comida y habitaciones muy lindas y cómodas. Tuve la verificación más rápida de la historia. Kenny fue muy amable y servicial.Me sorprendió no haber limpiado nada mientras estuve allí, pero luego vi la política. Daniel limpió mi habitación sin solicitud previa.Sigue contratando niños como él. Era amable y gentil. Me habló de lo histórica que es la ubicación del hotel y el significado de las figuras en el papel de la pared mientras limpiaba mi habitación, lo disfruté mucho.Lo único que se podría mejorar es la ubicación de las habitaciones para perros... los ladridos eran muy fuertes a altas horas de la noche.
New hotel with a great location! The inside is clean and modern with a really fun decorative flair! We had a corner room with excellent views. Our bed and linens were also super comfortable! They have a restaurant for breakfast and everything we had was excellent—I’d maybe choose an option a little less heavy next time, but super good! The only downside was parking—super expensive to park naturally, but somewhat expected given the location.The only other thing to note was that our room was upgraded when we arrived, which was great, but my app still showed my old room and my new room—which would have been no big deal except someone stayed in my originally assigned room and I was initially charged for their breakfast items. Thankfully an invoice was sent to my email (2x—mine and the other room) in which I caught it and mentioned it to the front desk staff who credited my account. I’m glad I caught it for the charge, but the other concerning thing is that I think I had key access to the original room that night as well since both continued to show up on my app—which would be unsettling if you were the new person staying in the room and some stranger could access your room. I think it will be important to make sure that if you’re upgrading/changing rooms that you’re only being assigned one room and the the original room is removed from your access/account.Overall we loved being able to walk or jump on public transportation to get everywhere—really great location! Friendly staff as well! :) Hotel novo com ótima localização! O interior é limpo e moderno com um toque decorativo muito divertido! Tivemos um quarto de canto com excelentes vistas. Nossa cama e lençóis também eram super confortáveis! Eles têm um restaurante para o café da manhã e tudo o que comemos foi excelente – talvez eu escolhesse uma opção um pouco menos pesada da próxima vez, mas super boa! A única desvantagem foi o estacionamento - super caro para estacionar naturalmente, mas um pouco esperado, dada a localização.A única outra coisa a notar foi que nosso quarto foi atualizado quando chegamos, o que foi ótimo, mas meu aplicativo ainda mostrava meu quarto antigo e meu novo quarto - o que não teria sido grande coisa, exceto que alguém ficou no meu quarto originalmente designado e eu foi inicialmente cobrado por seus itens de café da manhã. Felizmente, uma fatura foi enviada para o meu e-mail (2x - o meu e o outro quarto) no qual eu peguei e mencionei para a equipe da recepção que creditou minha conta. Estou feliz por ter pego a cobrança, mas a outra coisa preocupante é que acho que tive acesso à chave do quarto original naquela noite, já que ambos continuaram a aparecer no meu aplicativo - o que seria perturbador se você fosse o nova pessoa hospedada no quarto e algum estranho podem acessar seu quarto. Acho que será importante garantir que, se você estiver fazendo upgrade/trocando de quarto, apenas um quarto seja atribuído a você e o quarto original seja removido do seu acesso/conta.No geral, adoramos poder andar ou pular no transporte público para chegar a todos os lugares - ótima localização! Funcionários simpáticos também! :)
The staff in this hotel is one of the best hospitality I’ve ever received. They were always happy to help/accommodate. The room and bathroom was spacious and aesthetically beautiful. We absolutely loved staying at this hotel that we told our friends and family to use this place when visiting Boston. It is in an ideal location for walking and catching the T to go to further locations around Boston. I would highly recommend staying here and would come back again. A equipe deste hotel é uma das melhores hospitalidades que já recebi. Eles estavam sempre dispostos a ajudar/acomodar. O quarto e o banheiro eram espaçosos e esteticamente bonitos. Nós absolutamente amamos ficar neste hotel que dissemos aos nossos amigos e familiares para usar este lugar ao visitar Boston. Está em um local ideal para caminhar e pegar o T para ir a outros locais em Boston. Eu recomendo ficar aqui e voltaria novamente.
My stay at the hotel was fantastic, good location, great food, and very cute and comfortable rooms. I had the fastest checking ever. Kenny was very kind and helpful.I was surprised I didn’t have any cleaning while I was there, but later on I saw the policy. Daniel cleaned my room without a prior request.Keep hiringkids like him. He was friendlyand gentle. He told me about how historical the location of the hotel is, and the meaning of the figures on the wall paper while he was cleaning my room, I enjoyed it a lot.The only thing that could be improved is the location of the dog rooms... the barking was very loud in late hours. Minha estadia no hotel foi fantástica, boa localização, ótima comida e quartos muito bonitos e confortáveis. Eu tive a verificação mais rápida de todos os tempos. Kenny foi muito gentil e prestativo.Fiquei surpreso por não ter feito nenhuma limpeza enquanto estava lá, mas depois vi a política. Daniel limpou meu quarto sem um pedido prévio.Continue contratando garotos como ele. Ele era amigável e gentil. Ele me contou sobre o quão histórica é a localização do hotel e o significado das figuras no papel de parede enquanto ele limpava meu quarto, gostei muito.A única coisa que poderia ser melhorada é a localização dos quartos dos cães.
My stay at the hotel was fantastic, good location, great food, and very cute and comfortable rooms. I had the fastest checking ever. Kenny was very kind and helpful.I was surprised I didn’t have any cleaning while I was there, but later on I saw the policy. Daniel cleaned my room without a prior request.Keep hiringkids like him. He was friendlyand gentle. He told me about how historical the location of the hotel is, and the meaning of the figures on the wall paper while he was cleaning my room, I enjoyed it a lot.The only thing that could be improved is the location of the dog rooms... the barking was very loud in late hours.
The staff in this hotel is one of the best hospitality I’ve ever received. They were always happy to help/accommodate. The room and bathroom was spacious and aesthetically beautiful. We absolutely loved staying at this hotel that we told our friends and family to use this place when visiting Boston. It is in an ideal location for walking and catching the T to go to further locations around Boston. I would highly recommend staying here and would come back again.
New hotel with a great location! The inside is clean and modern with a really fun decorative flair! We had a corner room with excellent views. Our bed and linens were also super comfortable! They have a restaurant for breakfast and everything we had was excellent—I’d maybe choose an option a little less heavy next time, but super good! The only downside was parking—super expensive to park naturally, but somewhat expected given the location. The only other thing to note was that our room was upgraded when we arrived, which was great, but my app still showed my old room and my new room—which would have been no big deal except someone stayed in my originally assigned room and I was initially charged for their breakfast items. Thankfully an invoice was sent to my email (2x—mine and the other room) in which I caught it and mentioned it to the front desk staff who credited my account. I’m glad I caught it for the charge, but the other concerning thing is that I think I had key access to the original room that night as well since both continued to show up on my app—which would be unsettling if you were the new person staying in the room and some stranger could access your room. I think it will be important to make sure that if you’re upgrading/changing rooms that you’re only being assigned one room and the the original room is removed from your access/account. Overall we loved being able to walk or jump on public transportation to get everywhere—really great location! Friendly staff as well! :)
Hotel is great, rooms are nicely appointed and spacious. This was my third time at the canopy brand and this building does not disappoint.Waking me up at 2:58 in the morning for a noise complaint while sleeping…Terrible & Simply unacceptable.The noise complaint should have been on Security…knocking on any door at 3AM! Never mind a room in darkness with people 💤. I’d still be upset, but maybe wake us up via phone next time.The staff here is completely new and it shows. Any investigation whatsoever would have came back with the same conclusion (no noise). Spoke with front desk in the morning and clearly could not answer regarding any policy or protocol on how to intrude on guests.Some of the building remains unfinished and in the soft opening phase. Staff needstraining & experience.Diamond member credits were never applied ($36 in F&B for those wondering).Living 45 minutes from Boston, I would have a hard time staying here again simply based on service and disturbance. However if you chose to and the stars align (see other reviews) 5 stars is certainly possible. El hotel es genial, las habitaciones están bien equipadas y son espaciosas. Esta fue mi tercera vez en la marca de dosel y este edificio no me decepcionó.Despertarme a las 2:58 de la mañana por una queja de ruido mientras dormía... Terrible y simplemente inaceptable.La queja por el ruido debería haber sido en Seguridad... ¡llamando a cualquier puerta a las 3 a. m.! No importa una habitación a oscuras con gente 💤. Todavía estaría molesto, pero tal vez nos despierte por teléfono la próxima vez.El personal aquí es completamente nuevo y se nota. Cualquier investigación hubiera llegado a la misma conclusión (sin ruido). Hablé con la recepción por la mañana y claramente no pude responder con respecto a ninguna política o protocolo sobre cómo inmiscuirse en los huéspedes.Parte del edificio permanece sin terminar y en la fase de apertura suave. El personal necesita formación y experiencia.Nunca se aplicaron los créditos de miembro Diamante ($36 en F&B para aquellos que se preguntaban).Al vivir a 45 minutos de Boston, me resultaría difícil quedarme aquí nuevamente simplemente por el servicio y las molestias. Sin embargo, si elige hacerlo y las estrellas se alinean (vea otras reseñas), 5 estrellas es ciertamente posible.
Muy lindo... Gracias !!!!
Hotel is great, rooms are nicely appointed and spacious. This was my third time at the canopy brand and this building does not disappoint.Waking me up at 2:58 in the morning for a noise complaint while sleeping…Terrible & Simply unacceptable.The noise complaint should have been on Security…knocking on any door at 3AM! Never mind a room in darkness with people 💤. I’d still be upset, but maybe wake us up via phone next time.The staff here is completely new and it shows. Any investigation whatsoever would have came back with the same conclusion (no noise). Spoke with front desk in the morning and clearly could not answer regarding any policy or protocol on how to intrude on guests.Some of the building remains unfinished and in the soft opening phase. Staff needstraining & experience.Diamond member credits were never applied ($36 in F&B for those wondering).Living 45 minutes from Boston, I would have a hard time staying here again simply based on service and disturbance. However if you chose to and the stars align (see other reviews) 5 stars is certainly possible. Hotel é ótimo, os quartos são bem decorados e espaçosos. Esta foi a minha terceira vez na marca do dossel e este edifício não decepciona.Acordar-me às 2:58 da manhã para uma reclamação de barulho enquanto dormia… Terrível e simplesmente inaceitável.A reclamação de barulho deveria ter sido na Segurança… batendo em qualquer porta às 3 da manhã! Não importa um quarto no escuro com pessoas 💤. Eu ainda ficaria chateado, mas talvez nos acorde pelo telefone da próxima vez.A equipe aqui é completamente nova e mostra. Qualquer investigação teria voltado com a mesma conclusão (sem ruído). Falou com a recepção pela manhã e claramente não poderia responder sobre qualquer política ou protocolo sobre como se intrometer nos hóspedes.Parte do edifício permanece inacabada e em fase de soft opening. A equipe precisa de treinamento e experiência.Os créditos dos membros Diamond nunca foram aplicados (US$ 36 em F&B para aqueles que se perguntam).Vivendo a 45 minutos de Boston, eu teria dificuldade em ficar aqui novamente simplesmente com base no serviço e na perturbação. No entanto, se você escolher e as estrelas se alinharem (veja outros comentários), 5 estrelas certamente é possível.
Hotel is great, rooms are nicely appointed and spacious. This was my third time at the canopy brand and this building does not disappoint. Waking me up at 2:58 in the morning for a noise complaint while sleeping…Terrible & Simply unacceptable. The noise complaint should have been on Security…knocking on any door at 3AM! Never mind a room in darkness with people 💤. I’d still be upset, but maybe wake us up via phone next time. The staff here is completely new and it shows. Any investigation whatsoever would have came back with the same conclusion (no noise). Spoke with front desk in the morning and clearly could not answer regarding any policy or protocol on how to intrude on guests. Some of the building remains unfinished and in the soft opening phase. Staff needs training & experience. Diamond member credits were never applied ($36 in F&B for those wondering). Living 45 minutes from Boston, I would have a hard time staying here again simply based on service and disturbance. However if you chose to and the stars align (see other reviews) 5 stars is certainly possible.
99 Blackstone Street, Near Faneuil Hall Marketplace, Boston, Massachusetts 02109, United States
