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Rock Island Inn & Suites

1705 N Bloomington Street, Near Weber House and Garden, Streator, Illinois 61364, United States

Exterior
Reception
Reception
Pool
Guest room
Guest room
Guest room
Guest room bath
Guest room
Guest room
Guest room
Guest room bath
Suite
Suite
Suite
Suite
Suite
Suite
Suite
Suite
Property amenity
Property amenity
Laundry
Property amenity
Business Center
AmericInn by Wyndham Streator
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AmericInn by Wyndham Streator
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Streator

Ontem à noite estávamos em uma viagem de moto e o tempo escapou e precisávamos de um quarto. Minha esposa e eu ficamos chocados com o ótimo serviço, quarto limpo e ótimo café da manhã.Obrigado por tudo! !!

Scott Hall

Se Hospedaram 7/22/22 a 7/24/22 o trabalhador na recepção foi tão bom e uma boa pessoa fez você se sentir confortável e muito amigável. Um trabalhador tão bom e útil.

Linda Gutierrez

Me alojé del 22/07/22 al 24/07/22, el trabajador de la recepción fue muy amable y una persona tan buena que te hizo sentir cómodo y muy amable. Un buen trabajador y servicial.

Linda Gutierrez

Anoche íbamos de viaje en moto y se nos fue el tiempo y necesitábamos una habitación. Mi esposa y yo quedamos impactados por el excelente servicio, la habitación limpia y el excelente desayuno.¡Gracias por todo! !!

Scott Hall

Last night we were on a motorcycle trip and time got away and we needed a room. My wife and I were shocked at the great service, clean room ans great breakfast. Thank you for everything! !!

Scott Hall

Stayed 7/22/22 to 7/24/22 the worker at the front desk was so nice and such a good person made you feel comfortable and very friendly. Such a good worker and helpful.

Linda Gutierrez

Duplo reservou nosso quarto e me cobrou uma taxa de não comparência. Eu apareci na data que reservei, mas eles não tinham quartos. Falei com o gerente que é rude e condescendente. Eu nunca vou ficar aqui!

Sarah Hartgerink

Este hotel foi muito acolhedor. Também deixamos pertences no quarto e eles prontamente nos contataram para tomar providências para recuperar os itens.

Mary Jo Freels

Este hotel fue muy complaciente. También dejamos pertenencias en la habitación y nos contactaron de inmediato para hacer arreglos para recuperar los artículos.

Mary Jo Freels

Reservé nuestra habitación por duplicado y me cobró una tarifa por no presentarse. Me presenté en la fecha que reservé pero no tenían habitaciones. Hablé con el gerente que es grosero y condescendiente. ¡Nunca me quedaré aquí!

Sarah Hartgerink

Double booked our room and charged me a no show fee. I showed up on the date I booked but they had no rooms. I talked to the manager who is rude and condescending. I will never stay here!

Sarah Hartgerink

This hotel was very accommodating. We also left belongings in the room and they promptly contacted us to make arrangements to retrieve the items.

Mary Jo Freels

Fiz uma reserva para a noite seguinte e eles me reservaram para a mesma noite. Eles não me ajudaram a mudar as datas, não me reembolsaram e mal me ajudaram. Grande desperdício de dinheiro se você gosta de ficar em lugares que realmente não se importam, você fez a escolha certa.

Ryan Schmitt

Hice una reserva para la noche siguiente y me reservaron para esa misma noche. No me ayudaron a cambiar las fechas, no me reembolsaron y apenas me ayudaron. Gran desperdicio de dinero si te gusta quedarte en lugares que realmente no te importan, has tomado la decisión correcta.

Ryan Schmitt

Made a reservation for the next night and they had me booked for that same night instead. They didn’t help me change the dates, they didn’t refund me and they barely helped me. Great waste of money if you like staying at places that don’t really care, you’ve made the right choice.

Ryan Schmitt

Nunca mais ficarei lá! Check-in e foi dito que a piscina não estava disponível, nada disse sobre isso no momento da reserva. Tive meus dois netos comigo e às 9:00 eles bateram na porta e nos disseram que precisávamos nos acalmar porque a pessoa abaixo de nós estava tentando dormir. Sinto muito, mas nós dois somos clientes pagantes em seu estabelecimento, se fossem 10:00, teríamos as crianças acomodadas na cama. Esta foi uma aventura para eles e se eles pudessem brincar na piscina, eles estariam dormindo às 9:00. De manhã, às 9h30, me perguntaram se estávamos fazendo o check-out em breve? Respondi às 11:00. Voltei para o nosso quarto e o cartão-chave já estava desativado. Dou a este lugar um enorme F!

Virginia Kopecky

¡Nunca me quedaré allí de nuevo! Se registró y me dijeron que la piscina no estaba disponible, no se dijo nada al hacer la reserva. Tenía a mis dos nietos conmigo y a las 9:00 llamaron a la puerta y nos dijeron que teníamos que estar tranquilos porque la persona debajo de nosotros estaba tratando de dormir. Lo siento pero los dos somos clientes de pago en su establecimiento, si hubieran sido las 10:00 habríamos acomodado a los niños en la cama. Esta fue una aventura para ellos y si hubieran podido jugar en la piscina, se habrían dormido a las 9:00. Por la mañana a las 9:30 me preguntaron si saldríamos pronto. Respondí a las 11:00. Regresé a nuestra habitación y la tarjeta ya estaba desactivada. Le doy a este lugar una gran F!

Virginia Kopecky

Will never stay there again! Checked in and was told the pool was not available, nothing said about it when booking. Had my two grandchildren with me and at 9:00 they knocked on the door and told us that we needed to quiet down because the person below us was trying to sleep. I am sorry but we are both paying customers at your establishment, if it had been 10:00 we would have had the kids settled in bed. This was an adventure for them and if they had been able to play in the pool they would have been asleep by 9:00. In the morning at 9:30 I was asked if we were checking out soon? I responded by 11:00. Went back to our room and the keycard was deactivated already. I give this place a huge F!

Virginia Kopecky

Eu gostaria de poder dar a este lugar zero estrelas, mas não me deixou. Eu reservei meu quarto para um casamento que estávamos participando online através do site do hotel. E eles solicitaram o pagamento integral no momento da reserva. Me enviou um recibo de e-mail de confirmação e um número de confirmação. O dinheiro foi retirado da minha conta naquele dia. Duas semanas de antecedência. Chegamos ao hotel após a recepção do casamento e o absolutamente terrível gerente Mike foi muito pouco profissional e alegou que eu tinha uma reserva, mas tinha que pagar novamente. Mostrei o comprovante de pagamento e ele tentou me dizer que é apenas uma taxa de serviço. Eu disse não senhor. A taxa de serviço não é $ 80? Então ele afirma isso e eu cito “online é online que não tem nada a ver comigo. Eu não aceito pagamentos online porque online é separado e não existe para ele em seu hotel ”e estava exigindo que eu não pudesse conseguir o quarto que paguei e reservei a menos que eu lhe desse OUTROS $ 88. Então, além disso. Ele afirma ter perdido os quartos para todo o bloco de casamento. Estava continuamente discutindo com uma multidão de 40 pessoas na festa de casamento xingando e se recusando a ajudar ou fazer qualquer coisa a respeito de toda a festa de casamento (INCLUINDO A NOIVA E O NOIVO) que ele afirma não ter feito suas reservas de quarto e está exigindo pagamento em dobro. Isso tudo durou DUAS horas até que finalmente conseguimos que ele nos deixasse entrar em nossos quartos PAGOS às 3 da manhã. E, além disso, o quarto era nojento e cheirava a mofo. A sala inteira estava úmida. Nunca fique neste hotel. Este homem deve ser removido deste estabelecimento imediatamente. Ser humano nojento.

Courtney Ragsdale

O atendimento ao cliente no check-in não foi ótimo. Definitivamente, havia uma barreira de idioma. O banheiro em nosso quarto não era tão limpo quanto eu gostaria. O ar condicionado funcionou bem, a tv era agradável e fácil de usar. A construção definitivamente precisa de atualizações.

Allyson Limes

Ojalá pudiera darle a este lugar cero estrellas, pero no me lo permitió. Reservé mi habitación para una boda a la que asistíamos en línea a través del sitio web del hotel. Y solicitaron el pago completo al momento de la reserva. Me envió un recibo por correo electrónico de confirmación y un número de confirmación. Ese día sacaron el dinero de mi cuenta. Dos semanas antes. Llegamos al hotel después de la recepción de la boda y el gerente Mike, absolutamente espantoso, fue muy poco profesional y afirmó que tenía una reserva, pero que tenía que pagar de nuevo. Le mostró el comprobante de pago e intenta decirme que es solo una tarifa de servicio. Dije que no señor. ¿Una tarifa de servicio no es de $ 80? Entonces él afirma que y cito “en línea es en línea que no tiene nada que ver conmigo. No acepto pagos en línea porque en línea es independiente y no existe para él en su hotel ”y estaba exigiendo que no pudiera obtener la habitación que pagué y reservé a menos que le dé OTROS $ 88. Luego encima de eso. Afirma haber perdido las habitaciones de todo el bloque de bodas. Discutía continuamente con una multitud de 40 personas en la fiesta de bodas maldiciendo y negándose a ayudar o hacer algo con toda la fiesta de bodas (INCLUYENDO LA NOVIA Y EL NOVIO) que él afirma no haber tenido sus reservaciones de habitación y está exigiendo el doble pago. Todo esto estuvo sucediendo durante DOS horas hasta que finalmente logramos que nos dejara entrar a nuestras habitaciones PAGADAS a las 3 am. Y además, la habitación estaba asquerosa y olía a moho. Toda la habitación estaba húmeda. Nunca te alojes en este hotel. Este hombre debería ser sacado de este establecimiento inmediatamente. Asqueroso ser humano.

Courtney Ragsdale

El servicio al cliente en el check in no fue excelente. Definitivamente había una barrera del idioma. El baño de nuestra habitación no estaba tan limpio como me hubiera gustado. El aire acondicionado funcionaba bien, la televisión era agradable y fácil de usar. El edificio definitivamente necesita mejoras.

Allyson Limes

Customer service at check in was not great. There was definitely a language barrier. The bathroom in our room was not as clean as I would have liked. Air conditioning worked well, tv was nice and easy to use. Building definitely needs upgrades.

Allyson Limes

I wish I could give this place zero stars but it wouldn’t let me. I booked my room for a wedding we were attending online through the hotels website. And they requested full payment at time of booking. Sent me a confirmation email receipt and confirmation number. The money was pulled out of my account that day. Two weeks in advance. We arrive to the hotel after the wedding reception and the absolutely appalling manager Mike was very unprofessional and was claiming that I did have a reservation but I had to pay again. Showed him proof of payment and he tries to tell me it’s just a service fee. I said no sir. A service fee isn’t $80? So he then claims that and I quote “online is online that has nothing to do with me. I don’t take online payments because online is separate and it doesn’t exist to him in his hotel” and was demanding I couldn’t get the room I paid for and reserved unless I give him ANOTHER $88. Then on top of that. He claims to have lost the rooms to the entire wedding block. Was continuously arguing with a crowd of 40 people in the wedding party cursing and refusing to help or do anything about the entire wedding party (INCLUDING THE BRIDE AND GROOM) that he claims to have not had their room reservations and is demanding double payment. This was all going on for TWO hours until we finally got him to let us into our PAID FOR rooms at 3am. And then on top of that the room was disgusting and smelled like mold. The entire room was damp. Never stay at this hotel. This man should be removed from this establishment immediately. Disgusting human being.

Courtney Ragsdale

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Location

1705 N Bloomington Street, Near Weber House and Garden, Streator, Illinois 61364, United States

Rock Island Inn & Suites

Exterior

Reception

Reception

Pool

Guest room

Guest room

Guest room

Guest room bath

Guest room

Guest room

Guest room

Guest room bath

Suite

Suite

Suite

Suite

Suite

Suite

Suite

Suite

Property amenity

Property amenity

Laundry

Property amenity

Business Center

AmericInn by Wyndham Streator

AmericInn by Wyndham Streator

AmericInn by Wyndham Streator

AmericInn by Wyndham Streator

AmericInn by Wyndham Streator

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Scott Hall

Linda Gutierrez

Linda Gutierrez

Scott Hall

Scott Hall

Linda Gutierrez

Sarah Hartgerink

Mary Jo Freels

Mary Jo Freels

Sarah Hartgerink

Sarah Hartgerink

Mary Jo Freels

Ryan Schmitt

Ryan Schmitt

Ryan Schmitt

Virginia Kopecky

Virginia Kopecky

Virginia Kopecky

Courtney Ragsdale

Allyson Limes

Courtney Ragsdale

Allyson Limes

Allyson Limes

Courtney Ragsdale