tengan mucho cuidado con cosas de valor que dejen en las habitaciones por que los empleados les roban, me aloje en este hotel por 5 días y salí a cenar y deje mi cartera con dinero ycuando regrese estaba todo limpio habían limpiado y tambiénhabían robado el dinero de mi cartera cuando reporte al hotel del robo me dijeron que no podían hacer nadapor que preguntaron a la persona que limpio y dijo que no agarro nada pues dentro de las habitaciones no hay cámaras, y pues nadie va decir si yo lo robe es un fraude este hotel tengan mucho cuidado
star Marsia Vergaray*
Solo estoy aquí por el fin de semana y me parece la mejor decisión costo / beneficio. Más variedad en buffet estaría cool aunque ya sería demasiada exigencia, el personal muy humano y amable.
starstarstarstarstar Oziel Martìnez
Nice hotel, I love the balcony. The room service is really good too. The beach is not that clean or usable for swimming. Their breakfast is a nice experience, highly recommend to try once. But not worth the 2nd try. The restaurant in the area offer higher quality and better price. Also the pool very clean, warm, and very safe to swim, I highly recommend it.
starstarstarstarstar Farzad
The Grand Hotel Cancun was mid transition from The Ritz Carlton to a Kempinski property upon our arrival. The experience would not have warranted 5 stars without the staff. The service is unmatched. Each member of the team was pleasant to speak with, informative , pleasant but offered service not customarily seen. The rooms were clean, on the smaller side, but the views of the water with individual balconies cannot be beat. The pools (2) are lovely with plenty of room to space out from others. The hot tub was on the warm side- but we were not looking to heat up in Cancun. The conference rooms were large, well equipped and taken care of. The hotel offers a beautiful spa, jewelry store, gift shop, and more. There are a few dining options to choose from and don't miss the opportunity to eat at Fantino. You can rent a cabana on the beach, or use complimentary beach chairs and towels if you prefer. There is a bit of an immediate drop off and then a sand bar not too far out that makes you feel like you are in the middle of the ocean with its blue clear waters. The beach bar offers delicious light options for lunch or snacks with drinks that are refreshing on sunny days. Location is perfect for a vacation in Cancun with friends or for work however expect tourists in this area no matter the time of year.
starstarstarstarstar Christina A
Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your stay. This site will compare countless booking websites and usually will have prices a lot cheaper compared to others! You're welcome :)! This hotel is one of my favorites in this area. I've been coming here for years. If you stay for a few nights you for sure won't be let down.
Definitely more than I expected. The service, amenities, food were exceptional. The rooms are big, spacious and clean. The views from the rooms are spectacular. All the workers were very nice a attentive.
starstarstarstarstar Joseph Skillern
Stayed here on business and booked a double room for my first night, got there and and was told they didn’t have any doubles available. Even though I had a email confirmation. Finally when I showed them my email they told me I would have to wait on the room, which I did. Then I had ordered a massage for another couple that was staying at the hotel with me, and was told that they would receive the massage when they arrived and checked in, but no one ever told them that it was purchased for them, I had to go to concierge to see what was going on. I just feel like if I had not been staying there too I would’ve paid for something that never happened. I stayed at this hotel for four nights and three of the four showers I took were cold. The batteries were out on my remote for my TV so I could not turn that on until they came to fix it. The front desk staff were subpar at best. Food and drinks at the hotel were overpriced. Overall it was an OK experience, I mean come on it was in Cancun! But you can definitely tell that this is no longer the Ritz!! The only saving grace was Ruben, an amazing concierge! He truly went above and beyond!!!
starstar deborah wilson
Boa localização e a comida é ótima e o atendimento dos restantes são excelentes
starstarstarstarstar Paulo Sergio Teles
Muy buen lugar acogedor Buena atención a las personas que se alojan en hotel maravilloso
starstarstarstar Gloria Cristina Tarazona Cahua
Love it! Hermosa playa ,habitaciónpequeña perocómoda,delicioso brunch dominical
starstarstarstarstar Claudia Contreras
Me hospede ahora que fui por trabajo excelente trato por parte del personal, todo muy limpio,lo recomiendo
starstarstarstarstar Detective privado
Best stay evern in Cancun! This hotel's staff goes above and beyond any service experienced. The staff at the Ritz Carlton Cancun is nothing but professional, they are happy, welcoming, make you feel right at home (as a matter of fact they say 'welcome home' when you check in!).
Rooms are very spacious, grounds are clean, service at pool deck and beach impeccable. For those who say the property is 'old', I'd prefer to say 'classicly iconic', it's style is traditional, and not modern. If you are looking for a hotel with live, loud, party vibe, this is not the place for you... however, if you are looking for classic, traditional, luxury, relaxing location this IS the BEST place to stay.
The word NO is not a part of their language, everything is workable. Special call outs to Genaro for breakfast in the mornings, and to Ruben head of Guest Relations who extended his services by reserving at multiple restaurants where he secured the best seating and service while at the restaurant. If you want to experience the best Cancun has to offer, make sure to stay here and book all your external activities including restaurants through Ruben (guest relations), he is the best.
Thank you Ritz, hope to see you soon once again...
Stacey Black
starstarstarstarstar Stacey Black
We stayed at 3 Marriott properties during our time in Cancun and Ritz was hands down the best. Yes, the rooms are no the most modern and if you look closely, there are some signs of wear and tear. But eveything is spotlessly clean and the service is absolutely unmatched. Nowhere else was the staff as welcoming or kind as the lovely folks working at the Ritz. From the staff at the front desk to those at the beach, everyone seemed to go out of their way to make our stay better. Plus the food and atmosphere at Fantinos is fantastic. Cannot wait to come back.
starstarstarstarstar Saeeda Rizvi
Service was spectacular. Everybody knows your name and treats you like royalty.
We stayed at the club level and the food and drinks offering was delicious.
Our room got cleaned twice a day and always looked SPOTLESS. The servers made sure to always have the cookies my husband likes. Additionally, one night my daughter did not like what they had to offer, so they prepared chicken fingers specially for her. They go above and beyond to make sure you are happy at ALL TIMES. At the pool they always make sure you have clean towels and something cool to drink. The cabanas at the beach are a great addition (you have to pay additionally for them, but are well worth it) and allowed us to spend a whole two days at the beach, as you are under a palapa and in the shade, with a hammock and two wide lounge chairs.We arrived at the property exhausted and depleted and left renewed and happy. Highly recommend!
starstarstarstarstar Andrea Iriarte
Definitely more than I expected. The service, amenities, food were exceptional. The rooms are big, spacious and clean. The views from the rooms are spectacular. All the workers were very nice a attentive.
Coming back for sure! The best location in the hotel zone.
starstarstarstarstar Henry Ecker
Está rico el desayuno pero le hace falta un poco más de variedad en el buffet sobre todo en los guisados
starstarstar Giovis GoEli
We stayed at this property May 25- 29 and this was honestly one of the worst properties I’ve ever stayed at. Half of our time here there was no hot water, and often times no running water, whatsoever. Our first night we had to shower in the spa because none of the rooms had running water. This is completely unacceptable for a hotel like the Ritz. This property is very old and outdated and needs a complete renovation, and honestly this property is more equivalent to an old Sheraton hotel. This resort is by no means up to the standard of any other Ritz Carlton’s. The staff was great and very hospitable, but this was the only positive experience during our stay at this property. I would never stay here again and recommend anyone traveling to Cancun to not stay here. I wouldn’t recommend this hotel to anyone!
star Genesis Durr
You can feel the luxury environment in every detail, from the entrance, the service, the food. The beach is on the waves side and we got a room at the top floor with amazing view. At the club level the food and drinks were excellent. The first visit was 25 years ago. They do great maintenance because everything was working and felt fresh and nice.
starstarstarstarstar Giselle Valle
This is our 3rd visit to the Ritz-Carlton in Cancun and our best. From the moment you arrive you are treated like royalty. We were welcomed with champagne and an easy check in. Our room was sparkling clean and looked out onto the gorgeous blue Caribbean ocean. Every detail and amenity have been carefully thought about. From the luxury bath products to the impeccable service to the food, this resort delivered. We also enjoyed a fabulous anniversary dinner at the Club Grille and got to see Oscar, a truly amazing waiter who has been at the property since it opened.
We stayed on the club level this time and it was definitely worth it. The food presentations start at 7 am with a full breakfast and go until 10 pm with dessert and premium liquor. The lovely servers could not have been more wonderful—and this goes for every single person we encountered at the hotel. The COVID protocols are in place and enforced, which is exceptionally comforting.
I want to add that we came here from another supposed 5 star resort (see previous review) and it was night and day. We feel incredibly fortunate to have had the pleasure of staying here again and can’t wait to come back.
starstarstarstarstar Sacha Cohen
Hermoso hotel estilo clásico. El vestíbulo tiene un totem que representa la vida del dueño del hotel. Nos enteramos que se hace carrera trabajando ahí, pues hay personal que está desde que se abrió. Muy muy bonito y la vista es fabulosa.
starstarstarstar Aurora Leon
This Ritz was a top notch 5 star experience from start to finish! Most notably the best part was the service by the incredible staff… all managers were very personable and took time to get to know the guests, housekeeping and turndown were immaculate and every extra request was filled immediately, no request was too much and every staff member was ready to assist. The breakfast with buffet option was delicious with extensive food options, and they were willing to make anything else that wasn’t available upon request. The pool was very zen and never crowded, with staff to set up chairs, towels, provide water, sunscreen, and take orders… and the beach was easy to access right off the pool area and had the same level of service. The property had multiple dining options, and is also an easy walking distance from other great water front restaurant options. The hotel also has nicer suburban “taxis” available to take around or head to the airport. Overall a 5 star world class experience, worth enjoying for a refined and service oriented, comfortable experience in Cancun!
starstarstarstarstar Trent Carlson
Privatizan playas de acceso público con muros. Por ley no pueden hacer esto.Please don't come to this hotel, you deserve something better
star Dayana Pérez
The Ritz-Carlton Cancun is all about making you feel like a star! The staff of this hotel is wonderful. The service is simply superb. The rooms could use a bit of an update and refresh. I would have preferred more usb charging options and a more comfortable bed. However, the beach and pool are wonderful places to spend time. I had dinner at the Club Grill and the food was delicious! My experience and the staff more than made up for the room deficiencies. I wouldn’t hesitate to return based on the exemplary hotel staff.
starstarstarstarstar Marcus Lewis
Excelente atención, servicio, alimentos, limpieza, instalaciones y lujo. Hotel 5 diamantes.
starstarstarstarstar Jorge Chahin
I know little guy here, my review probably won't matter much but this hotel built a wall a around their property that impedes beach access to the locals, they also impede access to the beach via their lobby. If you like the beach and think everyone should have access to it consider what this hotel is doing before booking your visit.
star Juan Aguirre
No tratan a las personas adecuadamente y me párese algo injusto lo de construir un muro sin dejar acceso a la playa a los habitantes
star Héctor Toledo
Wow! Impeccable service as always. Great location right on the beach and convenient to everything. We didn't want to leave.
starstarstarstarstar Eddie Storey
Privatizan playas, dejen un acceso público
star Diana Guadalupe Soancatl
Las playas son publicas lo dice la ley!
star Anahitzi Perez
Regresen el acceso publico a la playa que ha estado por años. Por ley siempre debe haber una acceso publico a las playas. Regresen "San Miguelito"
star Alejandro Medina
I was very much looking forward to coming on site but unfortunately got COVID a week prior to my reservation spending $2600 for 2 nights. They are offering me no type of refund when most hotels have been accommodating. I do not recommend this hotel. Buyer beware!
star Garrett Lynch
Everyone from the bellhop to the concierge to the pool staff was kind, courteous, and catering. They tried to make me and my boyfriend feel special which was very appreciated. We never felt like a nuisance and were never told no for anything. The staff at the pool bar literally went and got me a coffee from the coffee bar and brought it all the way down (I didn't know there was a coffee bar at this time and would've just gotten it myself but they insisted I sit and they will take care of it). We actually stayed at a 4-star all-inclusive hotel in Riviera Maya a month ago and it was horrible (and more/same price), I never wanted to return to Mexico after that. This resort changed my perspective completely. The drinks and food at the pool were incredible. The food at Casitas was excellent - the beef ribs (boyfriend) and salmon (me) were to die for. The concierge's recommendations for activities (yachts, restaurants, beach clubs) were on point every time (we did something every day). Absolutely will return here. The only negative was that they did not call me during the scheduled wake-up time on our last day which made us have to kind of run to the airport to be on time for our flight.
My suggestion - if you want a true luxury vacation, skip the all-inclusive stuff and stay here. I wish someone would have told me that before I came to Mexico. We felt everything was reasonably priced anyway (basically big city American food/drink prices but with excellent service). I'd rather pay for one premium margarita then three watered-down ones that took 30 minutes to get.....
starstarstarstarstar Katarina Mijic-Barisic
First time in Cancun, and celebrating my honeymoon. Ended up staying at the Ritz-Carlton and couldn’t have had a better experience. The ladies and gentlemen who work there are the best of the best and absolutely so kind. They made the trip so wonderful.
I HIGHLY recommend booking a room on the club level. Very worth it
starstarstarstarstar Josh Cazier
Me trataron super bien muy amables las personas de recursos humanos medidas de seguridad y de higiene excelentes
starstarstarstarstar Javier Serna
We had problems with our AC and wifi during our stay, everything is kinda old including the tv and all the channels were Spanish, the burger was rotten and we didn’t eat it but they still charged us !!! Our room came with a free covid test but they said only antigen test is free!!! So that’s not ok to charge $120 per person for something that’s free!!!! Staff were very nice and the sushi restaurant was amazing .
starstar Maria Polanco
Excellent service all around. They made accommodations for everything I asked and were beyond polite. Couldn't have asked for better.
starstarstarstarstar Tristan Blackledge
Super bonito el lugar me encantó, y sobre todo fue una noche muy especial
starstarstarstarstar Kimberly A,M,G
Hermosa lugar.
starstarstarstarstar Enrique Coto Nato
I have an upcoming stay here in about a week and the hotel staff has been so kind in communication with me via email that I am even more excited than when I booked it. There is no doubt in my mind this is going to be a very very special trip.
Thank you all so much!
starstarstarstarstar Zain H
Uno de los mejores hoteles de cancun y excelente servicio!!
starstarstarstarstar areli Rascon
We travel frequently but this was definitely one of our best stays in a hotel. The hotel is impeccable, the rooms are immaculate, they even leave disinfecting towelettes for your own use. The staff is incredible, they are always there for you but are not overwhelming. It's like they have a sixth sense for when you need them. All of them are unbelievably nice and accommodating. The food was phenomenal as well, we didn't have a bad meal whether it was by the pool, the beach, at the restaurant or in-room dining. The service is quick and perfect. Fantino's experience and food is a MUST. I'm visibly pregnant and they made accommodations without me having to ask for any. Some amenities were closed due to COVID but we didn't even notice until the last day. This hotel will be on our list of favorites and we only have 2 out of all hotels we've stayed at in the last 10 years.
starstarstarstarstar Sarah W.
Eu amei
starstarstarstarstar Edilene Oliveira
The best hotel in Cancun, Ritz never disappoints! The hotel was very big horizontally. After entering an elegant entrance we were taken to our corner room (got upgraded to Suite!) The hotel window was absolutely gorgeous, we had a living room and a bed room with fluffy pillows, heavenly bed, gorgeous marble flooring in the bathrooms. There were two bathrooms which was nice. Waking up to the sound of the waves and the turquoise blue beach was outstanding.... The pools were so warm and spacious. Staff are super friendly too!
starstarstarstarstar Mana K
Staff is very friendly and attentive, especially on the club level. They make it a point to know your name and were always there for anything we needed. Club level food and drinks are great and worth the increase in price.
Beds are very comfortable and the water pressure is fantastic in the shower.
Pools are also nice and not over overcrowded at the moment. They are continuing to renovate the property, but we were never bothered by construction. Even though it's an older hotel they hold themselves to Ritz standards.
Also they always have black suv taxis ready out front which was really convenient.
starstarstarstarstar Megan Francis
Amazing place. Loved it, definitely want to come back! Food was great, super clean everywhere. Amazing beach, big walking area. A lot of nice restaurants in walking distance, if you want to explore. Thank you very much! Definitely recommend.
starstarstarstarstar Maryna Stasenko
I traveled to this hotel in January 2021. Our visit was outstanding. As always, service at the Ritz Carlton is top notch. We had Club Level access, and although the presentations were modified due to health protocols, they still did a great job. During this visit to Cancun we ate all meals onsite, and everything was excellent. The live entertainment (band) in the evenings in the lounge was also great. You can't beat the direct beach access at the Ritz Carlton Cancun. We'll definitely be back!
starstarstarstarstar Peter Smith
It is amazing resort.Very chic hotel, top service, top breakfast, top and luxury furniture, very welcoming staff. But, I did not like their beach, it wasn't clean and wasn't well prepared to walk on it. Another negative point, they charged me $55 per night as an entry tax. It has not an "all inclusive" system. But in general, it was a beautiful place that you remember it for ever.
starstarstarstar maria Sas
Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking your stay. This site will compare thousands of booking websites and normally will have rooms a lot cheaper than others! Thank me later! This resort is one of the most well known in this area. I've been coming here for years. If you choose this place you definitely will love it I'm sure!
Moved to the Ritz after a poor experience at a different hotel. Man we were thrilled! Staff was amazing! Beach was fantastic!
starstarstarstarstar alonso trowbridge
Perto de tudo, equipe extremamente receptiva, uma paradisíaca vista do mar, me agradou bastante
starstarstarstarstar Camila Da Silva Gaio
Una belleza por dónde lo mires, pueden ver ustedes mismos en las fotos. La naturaleza mezclada con el edificio es increíble. La tención y la elegancia son de 10. Sin palabras, volvería una y otra vez a ese lugar. Gracias por todo The Ritz Carlton
starstarstarstarstar Matias Ezequiel Gauna
Me encantó el lugar, obviamente todo fue fenomenal y extraordinario pero el restaurante y sus habitaciones ahora sí que no tienen nada que ocultar por que a simple vista se ven lujosas desde que entras y todas las instalaciones se van a ver así Lo recomiendo al 100%
starstarstarstarstar H. Leonard Álvarez Díaz
Antigo. Recepcionista seco. E não tem nem wifi!
star Danilo Maciel
The hotel was super clean and the staff were exceptionally responsive to all our needs. We'd definitely come back again to this property. They had a hurricane damages that need to be repaired.
starstarstarstarstar Giang
Outstanding Service
starstarstarstarstar Victor
Very good hotel . No halal food option very polite staff beautiful private beach the room was excellent
starstarstarstarstar Z I
Exceptional view, exceptional service, excellent coffee. I'm looking forward to spending more time at this exceptional institution.
starstarstarstarstar Robert Khatchikian
I wish I can do a 2.5. It was not 100% bad. The value is not very good. But definitely clean, fancy, and staff is really attentive.
Be aware of the daily resort fees that are $50 per day. This really adds up for longer stays. Prices are extremely high (i.e one can of coke $10 plus tip)
I probably would rather stay at another hotel in Zona Hotelera. I don't think you can go wrong with any resort in that area. Also, note that there are restrictions with beach use.
While the pools are really nice and clean, you cannot see the ocean from their pools which is kinda sad. That being said, all ocean view rooms have a nice view of the ocean.
starstar Ricardo Mendoza
This hotel is probably one of the best stays I have had in Mexico, service is impeccable hotel is very much a first class resort. Food was unbelievable top shelf drinks and beers. The beach amenities are 100 percent perfect. My room was a beachfront suite and it was huge. I cannot say enough about this resort I will put it on my return list.
starstarstarstarstar Shan Johnson
Probably THE best hotel we stayed at in Cancun. The service was beyond amazing. The concierge was very helpful. Everything was clean. The lounges are very chill and modern with a great balance of both the Ritz and Mexican culture.
The beach is always clean. Service on the beach was impeccable. They have sunscreen, aloe Vera, moisturizer, and ice cold water on your way out to the pool/beach. And while we were there they were giving out popsicles and ice cream on the beach.
starstarstarstarstar Rana Emad
Todo saƒÂºper Encantado de todo
starstarstarstarstar Manuel
French
English
Spanish
Portuguese
Armenian
Italian
