Não é uma experiência agradável! Eu comprei esta viagem em família "Kapalua Villas on the ridge, Gold Ocean View" no site da Costco Travel e eles têm um carro de tamanho completo incluído no negócio, o que é muito conveniente. Chegamos ao aeroporto de Maui por volta das 23h, peguei o carro e nos dirigimos para 300 Kapalua dr (a recepção), conforme recebemos o e-mail da Costco Travel. Por volta das 12h, chegamos à recepção e o escritório estava fechado. Encontrei um envelope com o meu nome na porta que nos direcionava para a villa com o número do quarto e do estacionamento, mas não havia código / chave para entrar na villa. Então liguei para o número do after hours na porta para obter o código da villa. Russel atendeu o telefone, sem dizer Olá ou Olá, perguntou-me se estou no Golf Resort ou ... ou .....; Não conhecia esses locais e respondi "Estou na recepção". Então ele gritou: "Essa não é a resposta à minha pergunta, se você não responder à pergunta, eu não posso te ajudar". Finalmente, depois de me dar uma forte dor de cabeça, ele me deu o código da villa. Na manhã seguinte, fui ao escritório pagar a taxa de limpeza (US $ 300 mais impostos). Eu contei a eles sobre a minha conversa com Russel e eles mencionaram que não estão conosco e é outra empresa que cuida do horário noturno! A villa de dois quartos e a vista (anexei uma foto) foi incrível. Achei a área / resort / piscina / aparelhos muito limpos e convenientes para viagens em família. No geral, eu não gostaria de voltar e não recomendo este lugar!
starstar B Es
Funcionários inacessíveis dificultaram o check-in. Então, o que ninguém lhe diz é que só há check-in disponível das 21:00 às 17:00. se você chegar depois desse horário, você deve entrar em contato com um terceiro para fazer o check-in. Não havia como saber isso até que ligamos para a segurança para perguntar o que devemos fazer depois de dirigir pelo complexo por cerca de 30 minutos. O terceiro deu o seu melhor. Mas tinha um conhecimento muito limitado do resort, então não poderia dizer exatamente como chegar à nossa unidade ou a qualquer uma das comodidades da área. Eles só podem dizer como obter uma chave e, em seguida, aconselhá-lo a ligar para a recepção quando a recepção estiver aberta. Super decepcionado até agora neste resort bastante caro.
star Ling Ling Wk
El personal inaccesible dificultó el check-in. Entonces, lo que nadie te dice es que solo hay check-in disponible de 9:00 a 5:00 p.m. si llega después de este horario, debe comunicarse con un tercero para registrarse. No había forma de saber esto hasta que llamamos a seguridad para preguntar qué debíamos hacer después de conducir por el complejo durante unos 30 minutos. El tercero hizo lo mejor que pudo. Pero tenía un conocimiento muy limitado del complejo, por lo que no podría decirle exactamente cómo llegar a nuestra unidad o cualquiera de las comodidades del área. Solo pueden decirle cómo obtener una llave y luego aconsejarle que llame a la recepción cuando la recepción esté abierta. Súper decepcionado hasta ahora en este complejo bastante caro.
star Ling Ling Wk
Unreachable staff made it difficult to check in. So what no one tells you is that there's only check-in available from 9:00 to 5:00 p.m. if you arrive after these hours, you have to contact a third party to check in. There was no way of knowing this until we just called security to ask what we should do after driving around the complex for about 30 minutes. The third party did their best. But had very limited knowledge of the resort, so couldn't tell you exactly how to get to our unit or any of the amenities of the area. They can only tell you how to get a key and then advise you to call the front desk when the front desk is open. Super disappointed so far in this rather expensive resort.
star Ling Ling Wk
Spectacular setting at anytime of the day. Amazing place to vacation for golfers.
starstarstarstarstar Troy Krause
Belos jardins ... eles precisam ajudar com mais uma 'experiência de férias' ... mas é um lugar agradável e os funcionários do escritório foram realmente amáveis.
starstarstarstar MyChelle Buchanan
Hermosos jardines ... necesitan ayudar con más de una 'experiencia de vacaciones' ... pero es un lugar agradable y el personal de la oficina fue realmente amable.
starstarstarstar MyChelle Buchanan
Beautiful grounds... they need to help with more of a 'vacation experience'... but it's a nice place and the staff in the office were really sweet.
starstarstarstar MyChelle Buchanan
Passei minha lua de mel lá e foi fantástico. Pude ver tartarugas marinhas verdes e nadar ao lado delas. Estávamos em um apartamento luxuoso com todos os tipos de detalhes. Uma experiência magnífica. A única desvantagem é uma alimentação saudável, é especialmente cara
starstarstarstarstar Nadia Minchillo
O melhor lugar de todos. Belo local e vistas. Tão sereno. A trilha costeira tem vistas espetaculares. Os restaurantes também têm boa comida.🥰🤙🏽❤
starstarstarstarstar Island love
El mejor lugar de todos. Hermoso lugar y vistas. Tan sereno. El sendero costero tiene vistas espectaculares. Los restaurantes también tienen buena comida.
starstarstarstarstar Island love
Pasé alli mi luna de miel y fue fantastico. Pude ver tortugas verdes marinas y nadar junto a ellas. Estuvimos en un apartamento lujoso y con todo tipo de detalles. Una experiencia magnifica. El unico incoveniente esq comer sano, es especialmente caro
starstarstarstarstar Nadia Minchillo
The best place ever. Beautiful place and views. So serene. The coastal trail has spectacular views. The restaurants have good food too.🥰🤙🏽❤
starstarstarstarstar Island love
Absolutamente amei nosso tempo aqui! A villa foi a maneira perfeita de ir para nossa família de 6. Começamos em 27B2 e sentimos como se estivéssemos na água. Existem duas praias a uma curta distância, mesmo para as crianças.
starstarstarstarstar Chris Garrigue
¡Me encantó nuestro tiempo aquí! La villa era la manera perfecta de ir para nuestra familia de 6. Comenzamos en 27B2 y sentimos que estábamos en el agua. Hay dos playas a poca distancia a pie, incluso para los niños pequeños.
starstarstarstarstar Chris Garrigue
Absolutely loved our time here! The villa was the perfect way to go for our family of 6. We started in 27B2 and felt like we were right in the water. There are two beaches within easy walking distance, even for the young kids.
starstarstarstarstar Chris Garrigue
A propriedade em si é linda. Situa-se na parte nordeste da ilha, o que a torna bastante isolada. A propriedade está bem conservada. No entanto, os quartos estão desatualizados e precisam de melhorias significativas. Como pode ser visto nas fotos, há ladrilhos que estão rachados, tinta que está com crostas e armários que precisam ser consertados. A TV LCD foi colocada torta em um suporte de TV menor, destinado às antigas TVs de tubo de imagem.Devido ao COVID, não havia absolutamente nenhum serviço no quarto, o que é compreensível. No entanto, se o serviço fosse desejado, havia uma taxa extra para ele ---> isso é um pouco suspeito, já que os quartos de hotel geralmente vêm com serviço gratuito pelo menos uma vez. Alguém poderia imaginar que por US $ 575 por noite, poderia haver acordos para um serviço de limpeza do quarto pelo menos uma vez a cada poucos dias.
starstar Shikhar Agarwal
I'll start by saying, I booked this through hotwire. they charged my card immediately when I booked and noted that I would be charged an additional $90 at check-in for resort fees. when I got to the front desk to check in, she immediately gave me an invoice for an additional $419! she said it was cleaning charges. I let her know that I was not aware and that I was only told about the $90 fee. she said there was no way that they would be willing to "absorb" that cost. She was super unapologetic and offered not solution. I am a local on Maui, and had my two kids in the car. I told her I couldn't pay another $400+ on top of the HUGE amount I had already paid for the rooms. now, two nights at a condo was going to be well over $1000?! again, very unempathetic and just acted like she didn't care. luckily, I was able to get a refund and drive away, but what if I was a tourist who was checking in and had no other place lined up? I just wanted to make people aware before they book, come out here and are unexpectedly hit with a huge fee. we ended up driving to the Napili Kai, and it was, hands down, one of the best places I've stayed! please do your research so you aren’t surprised when you arrive!
star Danielle Watimar
The property itself is a beautiful one. It is on the northeastern part of the island which makes it rather secluded. The property is well maintained. However, the rooms are outdated and in need of significant improvements. As seen in the pictures, there are tiles that are cracked, paint that is crusting and cabinets that need to be repaired. The LCD TV was placed crooked in a smaller TV stand, meant for the old picture tube TVs.Due to COVID, there was absolutely no service in the room, which is understandable. However, if the service was desired, there was an extra charge for it---> this is a little fishy, since hotel rooms generally come with free service at least once. One would imagine that for $575 per night, there could be arrangements for a room clean up service at least once every few days.
starstar Shikhar Agarwal
There are other flashier resorts and hotels on Maui but none is more beautiful more relaxing and exclusive as Kapalua. This resort offers bespoke services and comfort like no other place in Maui and for that matter any other place in Hawaii. Extremely exclusive and quiet this golf resort and surrounding area in your minds eye is what you think the south pacific should be. Beautiful weather which is always a little cooler than Kihei it offers not only the best golf courses on the island but more resort activities from the surrounding upscale hotels. If you really want to relax and lay low you can go to the Honolua Store and get great local food and supplies and just spend a few weeks in your condo relaxing. Don’t get me wrong there are lots and lots of upscale restaurants that you can dine at in this area which offer incredible services and food.With beautiful grounds and incredible tropical landscape to the famous Kapalua bay you can’t beat the location!
starstarstarstarstar Bruce Rosenblatt
Not a Pleasant Experience!
I bought this family trip "Kapalua Villas on the ridge, Gold Ocean View" from Costco Travel Website and they have a full size car included in their deal which is very convenient.
We arrived around 11:00 pm to Maui airport and I picked up the car and we headed to 300 Kapalua dr (the reception office) as we were directed through the email by Costco Travel. Around 12:00 am we arrived at the reception office and the office was closed. I found an envelope with my name on the door which was directing us to the villa with room no and parking stall no but there was no code/key to enter to the villa. So I called the after hours number on the door to get the code to the villa. Russel Picked up the phone, without saying Hi or Hello, he asked me if I am at the Golf resort or ...or.....; I did not know those places and I answered "I am at the reception office". Then he yelled at "That is not the answer to my question if you don't answer the question I can't help you". Eventually after giving me a bad headache he gave me the code to the villa.
Next morning I went to the office to pay the cleaning fee (300$ plus tax). I let them know about my conversation with Russel and they mentioned they are not with us and it is another company which takes care of after hours!
The two bedroom villa and the view (I have attached a photo) was just amazing . I found the area/resort/pool/appliances very clean and convenient for family trips.
Overall I would not like to go back and I would not recommend this place!
starstar B Es
My family and I stayed here for a family birthday celebration. The first few nights were fine, the facilities are nice enough. There were a few odd things that I noticed, though. We stayed in two separate rooms, and although the building layout was the same, the furnishings were quite different. There was carpet in one room, shelves instead of cabinets, small things like that. I thought it was strange but nothing too crazy to be upset about. There were also some very small ant-like bugs in the kitchen/dining area which didn’t feel like the end of the world to me, but it was off-putting. However, later in the week, we opened a cabinet in the bathroom to look for a trash bag only to see the biggest cockroach I’ve ever seen in my life. It was probably two inches long, and very much alive and kicking. We had to smash it multiple times with a broom to stun it, pick it up in the dustpan and flush it down the toilet. After looking around more, we found two much smaller dead cockroaches in the kitchen as well. I don’t know how many more of these disgusting bugs are lurking in these buildings, and I don’t really care to find out. The location is very nice but any cockroaches is an absolute dealbreaker for me. I hate the thought that they might have found their way into my luggage, but I’ve checked a million times by now. There’s a hotel 2 minutes walking distance from here, if it’s the location that’s drawing you here, I’d suggest staying there instead. Really, save your money and find a different place to stay. I don’t know how many units here have these disgusting bugs in them, but it is not worth it to find out.
star Molly Grauer
We loved this quiet golf resort. Our unit (18t3) was privately owned but 100% renovated. The views were amazing and we can’t wait to return.
starstarstarstarstar ja cee
Booked a gold package on Costco with ocean view. We usually stay at Honoa Kai but wanted to try something different. The room was really really far from the ocean but we did have a view. On night two of seven we came back from dinner to an infestation of cockroaches in our room. My husband killed 8 that we saw in the kitchen. All opened food was ruined and we wasted about $70 on thrown away groceries that wee didn't trust a bug did not get into. The villa moved us to one of the only available other rooms, which was dirty with broken fans, dated and not what we paid for facing the golf course. I slept with the lights on to avoid seeing any more cockroaches and my kids were super scared. I've got my fingers crossed that no cockroaches got into our suitcases. We are being moved again today but with three repacking efforts this definitely ruined our relaxing vacation. The staff was nice but i feel we should have gotten at least two complimentary nights with this hassle. I'd never stay here again.
star Nichole Abbotts
The villa we got was amazing. It was very well maintained and had all the amenities you could ask for. The secluded beach was amazing and the view we got for our villa was darn good. If you wanted to cook a day or two without going out and searching for restaurants every day, they have all the cooking utensils as well. It helped us a lot as our daughter had food allergies. Three reception folks were very cordial and helpful. I would go back to this place the next time I visit Maui.
starstarstarstar Kiran Gummadi
We stayed here last March . As I sit here planning lodging for our trip this year, reading some of the reviews for possible resorts and villas,I realize this place deserves a great review. We arrived here at 10pm from a late fight and the gentleman that helped us was so polite , helpful and friendly at 10pm!I was expecting the front desk to be disengage at that time of night . But no, he was extremely helpful and proved us with a free upgrade and a map of the property to locate our villa. (I wish I could his name).. the next morning we received a call just to see how things were going and they were able to help us plan out our day. I appreciated that call. The villa.. the villa was amazing.I loved the bathrooms , the ceiling to floor to windows in the living area, the view and the pool area was clean . TheI would go recommend and go back ! Great service and beautiful views .The only downfalls .. there were ants in the bathroom. I called the front desk , they offered to give us a different villa or send someone out to take a look and fix the problem but I was so in love with our view that I did not want to move to a different villa so I opted for the latter. Problem solved . Great service .
starstarstarstarstar Marie Frzr
Beautiful resort. Spectacular golf course with amazing view of the ocean. We loved that the unit has a kitchen and ample space to relax. The community pool is nice but the bbq grill is essential. Fantastic location with amazing snorkeling and boogie boarding nearby. Excellent hiking/walking trails nearby that are paved and a beautiful area to go running along the beach
starstarstarstarstar Brandon Brockbank
Bien bonito
starstarstarstarstar Malea Moody
Muy Lindos
starstarstarstarstar Maria Chevesich
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