If you want a room with no wardrobe,irregular room servicing,cramped in the extreme,a bathroom sink for a pygmy,one bed squeezed under stairs constantly in use every evening,a tv that does not work,and a £100 extra charge if you telephone the owners after 11pm. with any problem,staff that invented superiority,then you will book here.At very best a cheap one nighter.
star Colin Berwick
Avoid! Terrible customer service
Water heater was very loud and fired up every 30 seconds between around 2am and 6am. This kept everyone awake. It ruined the following day as we were too tired to enjoy our planned activities.I gave them the chance to address the situation. I mentioned the issue at breakfast and was promised the manager would be in touch. No one phoned. I followed up with an email. Again, no one got in touch.I had to pay at check in so I couldn't query the cost. Really disappointing customer service and frustrating as it affected the rest of our short family holiday.
star Ciaran Duffy
Perfect double birthday celebrations for my husband and sister... The staff at The Bluebell couldn't do enough. Food was amazing, and a fabulous weekend had by all....
starstarstarstarstar Carol Jackson
Fantastic, room and beds were comfy and food in Blue Bell pub was amazing 👍🏼 but it would have been nice to have a fridge and microwave in the room.
starstarstarstar Anne Wild
World's worst hotell I ever seen. Not, I say NOT worth the money. It's really expensive, you ought to be paid to risk your health in that place. Don't understand why it isn't closed by the authority. Nothing was OK. The house are in great need of renovation if its possible. Maybe gone to far and it must be a demolition.
star Margaretha Henningsson
Disgusting. Read several bad reviews and decided to book anyway because I was only in Norwich for one night. Considered sleeping outside in my car. The room was dirty, with a plethora of stains on the carpet, as well as burn marks. There were two holes in the walls. Only one tiny light in the bathroom worked, and one was hanging out of the ceiling. There were marks and faded writing on the wall. My partner and I chained the door and still slept with one eye open because the whole place felt sketchy and unsafe. Please, for the love of god, DO NOT STAY HERE.
star Dea Wordley
I don't know how this place hasn't been shut down yet.
Half the door codes didn't work which left people in the group stranded.
Fretening parking fine letters from collection agencies even though I paid.
star Luke Bunce
Worst place to stay in the whole world. Disgusting and hotel owner will not refund you and scams you on parking. For your own personal safety I strongly advise you avoid this hotel
star Lucy Stein
I found myself unexpectedly needed accommodation in Norwich for the night and this was one of the very few places with any availability. I didn't have time to read the reviews before I booked but wish I had - they are right. This place is a hovel. Stench of stale cigarette smoke and cannabis and zero cleanliness. The bathroom had hair all over it, dubious stains on the threadbare carpet and no blind or curtain to block out the light. Oh and that reminds me, the window was covered in mould. The most annoying thing was how rude the bloke was when I eventually got through to someone to get the code for my room door (the one they emailed didn't work). It took my 30 minutes to get hold of anyone as the mobile number they gave went straight to voicemail. What's amusing is all the rules and regulations, threatening to "ban" people if they don't comply... They'd have to pay me to go near the place again! Avoid at all costs.
star Joe Audcent
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