Tourist trap unfortunately, enough said. Place is rough and dirty for the price, highly suggest finding another place. Rooms are linoleum floor with old carpet and cheaply furnished, floors are sandy, stains on wall, poor AC that is right next to your bed, just rough for the price. It’s nice being on the water, but also somewhat dirty water and a rocky beach that looks nice but not really great for sunbathing. Staff are all college kids which is very odd, not adult manager anywhere around. The owners must be incredibly cheap only hiring summer students. Nice kids but zero management experience, again just too much work thrown at these kids. Cheapest liquor being served at the beach bar, which is just a rough little tiki hut. The food quality in their restaurant is very poor also, even cheap places in NYC have better food. And you get to park across the highway…although they do have golf cart shuttles it's just a pain. They also add on a $60 amenity charge, with no instructions, so we ended up with no chairs on our balcony. Also it's shared balcony space, no privacy really. It would be so simple for them to increase the quality of amenities and service with some simple training and a small investment.
starstar Louie Swing
The pros: nice access to beach, continental breakfast was good, restaurant is high end and delicious.
The cons: the service is not up to the price tag. I understand the concept so the small room and outdated everything doesn’t bother me. But the people on site seem under trained. The few things i asked them either never done or got incorrect information. Don’t have the motel mindset on service.
starstar West East
The hotel location and the views are magnificent. The staff at the pool, piano bar and the restaurant we super helpful and kind. Everything is clean, rooms are spacious, they even clean the beach in the morning from seaweed!
There are lounge chairs at the beach for everyone, there is even someone to help with umbrellas etc.
The valet boys are great, it's super helpful that your car is being parked and you don't have to worry about it each time you leave and come back.
Few things to improve:
-dog policy, although for 3 days I was able to take the dog anywhere inside and out, on the 4th day I was suddenly stopped from breakfast inside due to the dog (I ate at the restaurant inside foe dinner on a Thursday evening with the dog!)
-back deck railings are not at all kids and dog friendly and rather dangerous , that includes the stair railings on only one side
-restaurant dinner service, the waiters are super polite and smiling but lacking in training, drinks took a very long time to both order the receive, food plates were put in front of wrong people, waiters didn't seem to come around to the table as often , we found ourselves with empty glasses.
starstarstarstarstar paulina hospod
Some of the reviews here baffle me.
Beautiful hotel, immaculately curated modern room and stunning location. The staff starting with the check in (Ben) to the beach and pool crew were friendly and on point. Nice pool and great service in the pool area. The restaurant Halyard is also exceptional and though a little pricey, the quality and flavor was top notch.
One suggestion to management would be to upgrade their deck chairs in the pool and Beach area to make it match the modernity and ambiance of the hotel.
starstarstarstarstar saumikde
Decided to check out Long Island in a quick get away. Found this hotel in line and it looked amazing. At first take we were a little worried as it looks more like a Roadside Motel. Our first room was not great, the air conditioner/heating unit in the wall had gaps to the outside. But it was clean. A family checked in after us and were placed in the room above us. Omg….it was like a family of gymnasts were tap dance on the ceiling. We called the desk and they moved us. Happy day! The new room was awesome and so quiet. Get room 200 if you go. We loved it. Everything is right in the beach. It was beautiful. Recommend giving this place a try.
starstarstarstar Cheryl Evans
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