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star star star Portal Espinar, 108, Cuzco, Peru 08, Peru
O hotel é muito bom. As camas são grandes e confortáveis e o quarto isola bem os barulhos da cidade. A equipe é sempre solicita e todos os serviços são bem executados. O buffet de café da manhã é bem variado com opções fitness e sem glúten. Eles ainda guardam as malas para os viajantes que vão passar uma noite em Machu Picchu e voltam depois para o hotel. Fica a uns 10min andando da Plaza Mayor onde estão os principais pontos turísticos.
Excelente acomodações com otimo atendimento, mas na net falava que tinha estacionamento,por isso 3 estrelas
Hotel bem localizado em frente ao mercado de artesanato. Quartos amplos e confortáveis. Ótimo restaurante e café da manhã
Hotel com ótima estrutura de quarto e banheiro. Profissionais muito bem treinados, principalmente na recepção. Ajudaram com as malas na chegada e saída (deixamos parte delas no hotel para passar uma noite em Águas Calientes). Ficamos com um ótimo quarto com vista para a cidade. A funcionária do guichê de informações foi ótima, prestou toda a informação necessária pra visitar Machu Picchu. Café da manhã completo, o melhor do período que estivemos no Peru.
Un muy buen hotel por calidad y precio. El personal es muy amable y habitaciones muy cómodas, recomiendo las suites.
Segunda vez q me hospedó en este hermoso hotel a1 su atención de todo su personal muy buena y con todos sus protocolos se bioseguridad
Great location, service and rooms! Seriously, for the price you could not possibly do better! Book the breakfast! AMAZING!
Excelentes ambientes, muy buena atención al publico
Amazing service and very welcoming.
How the hotel is ran and staff is really good, they will definitely go above and beyond for the guests to feel comfortable and assisted. - Although, after returning to Cusco from MP we stayed in an Airbnb instead for 1/3 of the nightly price of Sonesta hotel. After that I didn’t feel the price to value was good for our stay.For two nights it was $135 USD total - the hotel isn’t nice enough for this standard pricing and I’ve stayed in many many places in Peru for the month we were there.I found that the Airbnb we stayed in was of much higher cleanliness and modern standards that it made our time at Sonesta hotel feel more like an overnight motel with a classy staff. Their nightly price was $25 and had wayyy higher standards than this hotel.The rooms are definitely not as nice as in person, the rooms they display must be their suites but even then, in reality I can’t imagine how much nicer they were than the room we got. Don’t be fooled. The carpets are super murky and felt dirty, the shower tubs have a bunch of paint chips and the shower design doesn’t make sense, so when you showeredwater poured out on the bathroom floor.The hotel breakfast is also not included in the stays, it is $16 USD/ per person. If it was included I would have felt price to value was closer to fair but unfortunately that was not the case. For the price they charge they should include that for the guests in comparison to quality of other stays in Cusco.All in all, I would recommend looking at Airbnb’s in Cusco before booking a hotel stay here. The Airbnb we got was impeccably clean, modern, larger room, nicer shower, and a third the cost of this hotel. I would recommend they upgrade the flooring and showers and include breakfast because personally for the price it felt like any old hotel but the staff were super classy. Price to value is just not there.
Muy buena atención, todos las personas atentas y serviciales.La habitación muy amplia, la cama super cómoda, toallas limpias y la limpieza de la habitación también.Tiene servicio de atención a la habitación y además tiene un restaurante en el mismo hotel. La comida muy agradable y los precios no son altos.
Beautiful hotel, very clean, great service. Restaurant has a great selection of delicious food. Would highly recommend.
Acogedor,trato amable del personal,limpio. Excelente servicio.
Muy bueno, con todas las comodidades y el trato super familiar.
Buena ubicación, buena relación precio calidad
I usually don’t write reviews but i do travel a lot and coming across such a hotel with friendly staff to amazing rooms and a delicious scrumptious healthy breakfast (live omelets and ceviche!) is very rare. This is more than my expectations and the staff go above and beyond to make customers happy and provide assistance for anything. And to top it all the rates are very economical.
Buen servicio, amable atención del personal, quienes se esmeran en hacerte sentir bien y atender tus necesidades. El desayuno buffet es generoso y variado, y la comida en el restaurante muy buena.
What a great find! Just spent three nights here with my brother. The staff is the real reason for 5 stars, they are incredible. Kind, accommodating, quick to help with anything at all, and very Covid-safety conscience. We were craving an American style grilled cheese sandwich one night, called downstairs and asked if they had one on the menu (they don’t)—but the staff looked up how to make it! It was delicious! The staff even let us come hang out in the lobby a few days after checking out when we were back in Cusco waiting for a flight. Just all around great service. Plus the hotel is really close to the historic district. So happy we found the Sonesta.
Great hotel !!! Room was immaculate, fantastic breakfast. Staff could not have been more helpful.. location was also perfect.. Would definitely stay again on my next trip!!
Amazing stay! The staff do everything to make your stay comfortable and pleasant. They packed my breakfast at 3 am since I had to head out at 4am. And the location is very convenient. I would definitely stay here when I visit Cusco again.
Melhor hotel em Cusco no geral! Preço justo, café da manhã maravilhoso, quarto super confortável e perto do centro histórico.
Fui enviada para o sonesta cusco por causa de um voo cancelado da latam. Me foi informado no aeroporto que a acomodação abrangia ceia, café da manhã e almoço, onde eu poderia ficar até o horário do voo remarcado (18 horas do dia seguinte) já que estava com pessoa adoentada. Chegando no hotel fui atendida pela recepcionista rosana que negou as informações e recusou-se a contatar a latam me dizendo que deveria deixar o hotel às 10 horas. Expliquei o que a latam havia me passado e a recepcionista foi arrogante ao afirmar que o check out era as 10 horas. Tudo isso às 23 horas, depois de horas no aeroporto em função do cancelamento do voo. Em decorrência do péssimo atendimento, este hotel somente deve ter clientes em razão dos cancelamentos de voo que a latam envia.
Única lamentação seria a ducha do banheiro faz muito ruído e é difícil tomar banho sem ir água para fora.
Muito confortavel com ótima estrutura de atendimento e café da manhã.
Portal Espinar, 108, Cuzco, Peru 08, Peru
