Would not stay here again.
We had 2 rooms booked and had requested them being side by side. We were told this should be possible but not guaranteed. Despite the hotel not having many guests they were not able to offer us side by side rooms. When questioned about it upon check in staff weren't interested in checking to see if they could make this happen for us.
Housekeeping was by request, yet the day we requested it they didn't even bother to wash the glasses in the room.
A 21st at the hotel in the floor below us was loud and disrupted our sleep.
The fridge in the room had no shelf so we were unable to store drinks and snacks.
Discussed with reception upon check out and although given a small discount we were not offered an apology. It seemed like staff did not care.
Despite the great location, the staff at Rydges really let the hotel down.
starstarstar Helen T
👍 Great to be back. Things have changed but the staff, service and food is still excellent. Since the pandemic they have painted the place inside. My room this trip had a new bathroom. I guess the only area for improvement might be the water pressure. It used to be much better or perhaps it is still a work in progress because painter's are still here doing work. Perhaps some plumbing issues can be resolved as well? Hope so. Still recommend it 👌.
starstarstarstarstar Neville Rockhouse
Awful experience. When we arrived at 3:30pm, we were told our room wasn’t ready and we would need to wait to check in (even though check-in is at 3pm). The woman at the front desk was apologetic, and said they are very understaffed, with only a few housekeepers. A bit annoying, but understandable. After arriving at our room, we immediately noticed that the bathroom had not been cleaned sufficiently. There were curly black hairs all over the shower and bathroom floor. One of the housekeepers had to come in and clean while we were in the room. The other main issue was the noise. Our room was on floor 11 overlooking the roof, where a wedding was being held. Loud party music was played on the roof for several hours, not shutting off until after midnight. Customer service was unhelpful and rude to us, not offering a room switch until my friend cried. The new room was just as loud as the previous, so we opted not to switch. We will be pursuing a full refund for this stay, as we paid for a nice hotel yet got none of the basic amenities that even basic hotels promise to provide- Rydges Auckland had poor customer service, forced late check-in, loud music in the hotel that was impossible to sleep through, and dirty bathrooms. Definitely would not stay here again.
star Linnea Howard
A nice location which is not exactly on the Main Street. Away from the noisy crowd and still easy access to a lot of places.
The hotel staffs were very welcoming..
Not a very spacious lobby, sometimes might be busy in the lobby when a lot of guests are around.
The room is comfy and spacious, clean room with great amenities.
Recommend…! 👌🏻👌🏻👌🏻
starstarstarstarstar Venus GWC
I went to Auckland for the first time and just checked into Rydges hotel and my experience was giving it a 5 stars.
The breakfast was full of variety and was very delicious.
Rooms were very spacious and so was the bathroom.
Best part is that the hotel is very close to the sky tower and other interesting parts of the city, so if you are new to the city and want to explore new things this might be a good option.
starstarstarstarstar Shashank Dholakia
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