We stayed here over the weekend. The checked in process was in a complete mess. There were many guests waited for their rooms but the rooms was not ready. We checked in at 3 pm as per the hotel check in time but we waited for 30 minutes for our room. However they gave us a different room from what we actually booked and the phone in the room was not working.We have to go to the counter and requested for our room type again and they told us to wait for 2 hours in order for the room to be readyIn the hotel industry for many years they must have anticipated the crowds during check in and prepared for the room readiness. How can they made their guests wait for their room for so long
star ExploreBakeEat
We stayed here over the weekend. The checked in process was in a complete mess. There were many guests waited for their rooms but the rooms was not ready. We checked in at 3 pm as per the hotel check in time but we waited for 30 minutes for our room. However they gave us a different room from what we actually booked and the phone in the room was not working.We have to go to the counter and requested for our room type again and they told us to wait for 2 hours in order for the room to be readyIn the hotel industry for many years they must have anticipated the crowds during check in and prepared for the room readiness. How can they made their guests wait for their room for so long
star ExploreBakeEat
We stayed here over the weekend. The checked in process was in a complete mess. There were many guests waited for their rooms but the rooms was not ready. We checked in at 3 pm as per the hotel check in time but we waited for 30 minutes for our room. However they gave us a different room from what we actually booked and the phone in the room was not working.We have to go to the counter and requested for our room type again and they told us to wait for 2 hours in order for the room to be readyIn the hotel industry for many years they must have anticipated the crowds during check in and prepared for the room readiness. How can they made their guests wait for their room for so long
star ExploreBakeEat
Great place to stay. Beach area was clean, sop were followed, clean and very comfortable rooms and very friendly staff.
starstarstarstarstar Jared G
infelizmente, cobiçado tornou a experiência aqui menos agradável do que deveria ser. bom trabalho a todos os funcionários que deram o seu melhor, mas em algumas situações relacionadas com a utilização das instalações, poderia ser tratado um pouco melhor.
starstarstarstar Ahmad H
Desafortunadamente, Covid hizo que la experiencia aquí fuera menos agradable de lo que debería ser. Buen trabajo para todo el personal que hizo todo lo posible, pero en alguna situación con respecto al uso de las instalaciones, podría manejarse un poco mejor.
starstarstarstar Ahmad H
Great place to stay. Beach area was clean, sop were followed, clean and very comfortable rooms and very friendly staff.
starstarstarstarstar Jared G
Great place to stay. Beach area was clean, sop were followed, clean and very comfortable rooms and very friendly staff.
starstarstarstarstar Jared G
unfortunately covid made the experience here less enjoyable than it should be. good job to all the staff who tried their best, but in some situation regarding the usage of facilities,it could be handled slightly better.
starstarstarstar Ahmad H
A estadia foi ótima .. Competence staff, quartos espaçosos e acolhedores que tornaram a estadia muito esplêndida ..
starstarstarstarstar Shahril Smail Kassim
One of the best stays I've experienced. The room was clean and comfortable, comes with our own cloth iron which is an important necessity for me when travelling, and there was a balcony with amazing views. Absolutely lovely staffs, very friendly, warm and very accommodating. The breakfast was delightful, the staffs kept checking if we had everything we needed and came to greet us, that was so nice. Had a wonderful time at the pool too, we had a nice chat with an adorable couple from Canada. All in all, a wonderful stay, will definitely go again.
starstarstarstarstar Nurul Azimah
Una de las mejores estancias que he vivido. La habitación estaba limpia y era cómoda, viene con nuestra propia plancha de tela, que es una necesidad importante para mí cuando viajo, y había un balcón con vistas increíbles. Personal absolutamente encantador, muy amable, cálido y muy servicial. El desayuno era delicioso, el personal seguía comprobando si teníamos todo lo que necesitábamos y vino a saludarnos, eso fue muy agradable. Lo pasamos de maravilla en la piscina también, tuvimos una agradable charla con una adorable pareja de Canadá. En general, una estancia maravillosa, sin duda volveremos.
starstarstarstarstar Nurul Azimah
The stay was great.. Competence staff, spacious and cosy room which made the stay very splendid..
starstarstarstarstar Shahril Smail Kassim
One of the best stays I've experienced. The room was clean and comfortable, comes with our own cloth iron which is an important necessity for me when travelling, and there was a balcony with amazing views. Absolutely lovely staffs, very friendly, warm and very accommodating. The breakfast was delightful, the staffs kept checking if we had everything we needed and came to greet us, that was so nice. Had a wonderful time at the pool too, we had a nice chat with an adorable couple from Canada. All in all, a wonderful stay, will definitely go again.
starstarstarstarstar nurul azimah
Excelente local e pessoal. Difícil de encontrar qualquer falha. Se tiver que pensar mais fundo, minhas únicas reclamações (para torná-los perfeitos): a) Gostaria que eles deixassem claro durante a reserva que o café da manhã não é em estilo buffet durante a pandemia. Eles virão à nossa mesa e anotarão os pedidos. Ainda é ilimitado (como eles disseram), mas eles podem levar seu menu se acharem que você comeu o suficiente. Conheço um hotel em Putrajaya que serve buffet de café da manhã durante esse período (eles têm sua maneira de minimizar o risco). Eu não poderia imaginar ParkRoyal, com seu grande nome não poderia fazer isso. b) A praia. Eu pensei que a praia é uma praia particular. Aparentemente, eles o abriram ao público durante a pandemia. Na verdade, esta é a principal razão pela qual escolhi este hotel. Felizmente não havia muitos públicos. Não há muitas atividades lá. Se quiser comparar com a praia do Bayview Hotel, Bayview tem uma praia mais agradável.A Internet estava boa, consegui transmitir Netflix da minha caixa. AC, água quente eram perfeitos. O restaurante Cinnamon era perfeito, embora o preço pudesse ser mais baixo.
starstarstarstarstar Wang Mat
Me diverti muito com minha família. Aceitou o pacote de 100% de crédito para refeições por RM490. Vale a pena? Leia abaixo. eu tive uma estadia de 2 noites.Devido ao MCO, a localização não importa, pois a maioria das barracas próximas e o mercado noturno não estão abertos.Morte: durante a minha primeira noite de jantar, tive que trocar meu olho de lombo porque o primeiro servido para mim estava seco e duro. eu peço meio! O serviço foi atencioso, mas a qualidade da comida não era. No segundo dia de almoço, pedi uma costeleta de frango frito de outro restaurante, de novo, o frango está seco, e com certeza está congelado. Novamente, o serviço está ok. Jantar da 2ª noite: sendo o único cliente no restaurante, esperamos 40 minutos para que a comida fosse servida. e isso foi depois que chamei a garçonete. o prato estava muito quente quando servido. Presumo que seja de forno de micro-ondas. Experiência geral de jantar: 1/5Limpeza do quarto: incrível !!!!Instalações: a maioria ainda está fechada, mas a piscina está aberta. Eu estava na piscina do bebê por 2 dias consecutivos. Não havia controle de multidão pela gerência / salva-vidas. Eu li a placa que diz que um determinado pax é permitido apenas, mas depois vejo mais e mais pessoas entrando. Muitos clientes não estão seguindo o código de vestimenta. Os bebês não usavam fraldas de natação e alguns usam fraldas normais para entrar na piscina! eu olho para o salva-vidas e ela sorri para mim. Eu entendo que vivemos em uma sociedade muito tolerada, mas vamos lá! Regras são regras! saí da piscina e fui para a praia.além de todas as minhas reclamações acima, tudo o mais é bom.agradecimentos especiais ao serviço de quarto e à equipe de achados e perdidos. Deixei meu e-cig no quarto e o devolvi depois de ligar para perguntar.Conclusão: se você quiser ir, não leve os créditos de jantar. eu não acho que você pode ter comida de qualidade lá. para ficar, é muito bom.
starstar Paul Lee
Gran lugar y personal. Difícil de encontrar alguna falla. Si tengo que pensar más profundo, mis únicas quejas (para que sean perfectas): a) Deseo que dejen en claro durante la reserva que el desayuno no es estilo buffet durante la pandemia. Vendrán a nuestra mesa y tomarán los pedidos. Todavía es ilimitado (como dijeron) pero podrían quitarte el menú si creen que comiste lo suficiente. Conozco un hotel en Putrajaya que sirve desayuno estilo buffet durante este tiempo (tienen su manera de minimizar el riesgo). No podía imaginarme que ParkRoyal, con su gran nombre, no pudiera hacer eso. b) La playa. Pensé que la playa es una playa privada. Aparentemente lo abrieron al público durante la pandemia. De hecho, esta es la razón principal por la que elegí este hotel. Por suerte no hubo muchos públicos. No hay muchas actividades allí. Si quiere comparar con la playa en el Bayview Hotel, Bayview tiene una playa más bonita.Internet era bueno, logré transmitir Netflix desde mi caja. El aire acondicionado, el agua caliente eran perfectos. Su restaurante Cinnamon era perfecto, aunque el precio podría ser más bajo.
starstarstarstarstar Wang Mat
Did had a lot of fun with my family. Took the 100% dining credit package for RM490. Is it worth it? read below. i had a 2 nights stay.Due to MCO, location does not really matter as most of the stalls nearby and the night market are not open.DIning: during my 1st night dinner, i had to have my ribeye changed as the first served to me was dry and hard. i order medium! Service was attentive, but the food quality wasn't. 2nd day lunch, ordered a fried chicken chop from another restaurant, again, the chicken is dry, and it is surely frozen. Again, service is ok. 2nd night dinner: being the only patron in the restaurant, we waited for 40 mins for food to be served. and this was after i call upon the waitress. the plate was very hot when served. i assume it's from microwaved oven. Overall dining experience: 1/5Room cleanliness: awesome!!!!Facilities: most are still closed but pool are open. i was at the baby pool for 2 consecutive days. There were NO crowd control by the management/ lifeguard. i read the sign says a certain pax allowed only, but later on i see more and more people just come diving in. Many patrons are not adhering to the dress code. Infant were not wearing swimming diapers and some are wearing normal diapers to enter the pool! i look at the lifeguard and she smiled at me. I understand we live in a very tolerated society, but come on! RUles are rules! i left the pool and went to the beach.apart from all my ranting above, everything else is good.special thanks to room service and lost & found team. i left my e-cig in the room and got it returned to me after i call in to inquire.Conclusion: if you want to go, don't take those dining credits. i don't think you can have quality food there. for stay, it is really great.
starstar Paul Lee
Did had a lot of fun with my family. Took the 100% dining credit package for RM490. Is it worth it? read below. i had a 2 nights stay.Due to MCO, location does not really matter as most of the stalls nearby and the night market are not open.DIning: during my 1st night dinner, i had to have my ribeye changed as the first served to me was dry and hard. i order medium! Service was attentive, but the food quality wasn't. 2nd day lunch, ordered a fried chicken chop from another restaurant, again, the chicken is dry, and it is surely frozen. Again, service is ok. 2nd night dinner: being the only patron in the restaurant, we waited for 40 mins for food to be served. and this was after i call upon the waitress. the plate was very hot when served. i assume it's from microwaved oven. Overall dining experience: 1/5Room cleanliness: awesome!!!!Facilities: most are still closed but pool are open. i was at the baby pool for 2 consecutive days. There were NO crowd control by the management/ lifeguard. i read the sign says a certain pax allowed only, but later on i see more and more people just come diving in. Many patrons are not adhering to the dress code. Infant were not wearing swimming diapers and some are wearing normal diapers to enter the pool! i look at the lifeguard and she smiled at me. I understand we live in a very tolerated society, but come on! RUles are rules! i left the pool and went to the beach.apart from all my ranting above, everything else is good.special thanks to room service and lost & found team. i left my e-cig in the room and got it returned to me after i call in to inquire.Conclusion: if you want to go, don't take those dining credits. i don't think you can have quality food there. for stay, it is really great.
starstar Paul Lee
Great place and staff. Hard to find any fault. If have to think deeper, my only complaints (to make them perfect): a) I wish they make it clear during booking that the breakfast is not buffet style during the pandemic. They will come to our table and take the orders. It is still unlimited (as they said) but they could take away your menu if they think you ate enough. I know a hotel at Putrajaya that serves breakfast buffet style during this time (they have their way to minimize the risk). I couldn't imagine ParkRoyal, with its big name couldn't do that. b) The beach. I thought the beach is a private beach. Apparently they open it to public during the pandemic. Actually, this is the main reason I picked this hotel. Luckily there were not many public. Not much activities there. If want to compare with the beach at the Bayview Hotel, Bayview have nicer beach.Internet was good, managed to stream Netflix from my box. AC, hot water were perfect. Their Cinnamon restaurant was perfect, although the price could be lower.
starstarstarstarstar Wang Mat
Super localização à beira-mar em Batu Ferringhi. Pessoal muito prestativo, com uma abordagem positiva e positiva. Ideal para uma estadia relaxante perto da praia e de tudo o que a ilha tem para oferecer. Lindamente decorado e agradavelmente discreto.
starstarstarstarstar Jeremy C
Super seafront location in Batu Ferringhi. Very helpful staff, with a positive can-do approach. Ideal for a relaxing stay close to the beach, and all the island has to offer. Beautifully decorated and refreshingly low-key.
starstarstarstarstar Jeremy C
Nice place for a vacation. But be sure to check your receipt if you dine in there, the price might differ
starstarstarstar Nadia Amira
We had dinner in the Asian restaurant and were pleasantly surprised about the food and very good service. Pity it was so quiet....
starstarstarstarstar Frederic Beerens
Pleasantly surprised. The hotel has been renovated and isn't the old hotel I remembered it to be. Service was excellent all around - short queues to check in, for food, smiley faces and helpful people. The rooms were also new-ish and clean.
starstarstarstarstar Ching Goh
Excelet place
starstarstarstar Elias Arosemena
Excelente lugar para descansar y tener contacto con la naturaleza
starstarstarstarstar Karen Barrera
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