My recent stay at a hotel was an extremely disappointing experience, despite having paid a high rate of $250. The behavior of the staff was unprofessional, and their poor quality services did not meet my expectations. The reception kept me waiting for three hours over a $10 issue, and I was denied check-in until it was resolved. Although I had no problem paying the amount, I was disappointed with the staff's attitude from the entrance to the management. The hotel's lack of responsiveness and poor customer service added to my frustration, along with issues related to reservations, billing, and administrative matters. Overall, I regret staying at this hotel and would not recommend it.
star Gamers Compilation
Great hotel, clean, quiet, great service! Staff was very friendly. Breakfast was fine. It's a buffet style with a coffee machine so you can eat and drink as you like. Highly recommended. Rooms are great as well.
starstarstarstarstar Tal C
Good location to stay. Rooms are spacious with a nice view. Bus station is like outside the hotel, metro station is far but you get taxies easily in this area.
Helpful staff gave us early check-in, thanks to that.
starstarstarstarstar Mayuresh Sonawane
The staff are very helpful, but the reception is a bit understaffed so it's a bit too slow. The location is not very comfortable for taxis (a small and always congested passage), there's a bus stop just nearby, tough. not easy access to the entrance because of the construction and parking entrance. The food is tasty but not the coffee. There's some bad smell in the rooms (even had to change rooms). The bed is super comfortable .
starstarstarstar Anna Pushkina
The check in took almost an hour.
The assist staff was very polite.
The worst of all is the breakfast buffet.
I am a vegetarian and there were minimal options available. I understand the hotel might not be encountering a lot of guests preferring a vegetarian meal.
The manager in charge at that time of the breakfast understands my concern and assures me more options for my subsequent days of stay.
I didn't get even one time out of the 4 breakfast buffet I had there.
You should know how she made things worse, she told me, almost everything contains egg.
Now there is a difference between everything and almost everything.
She didn't care to even ask the chef if atleast 1 out of 10 things were without egg.
Later next day, the chef himself points out 2 things which I could eat as per my preference.
Don't delete my comment now. You wanted elaborated explanation. Here it is.
starstar Rushabh Shah
Horrible experience altogether, bad service, a complete lack of response from the reception and staff. Bad and frankly disgusting housekeeping, one of the dirtiest hotels I've been in, after visiting 36 countries. There were 3 false alarms in one night, one of which forced us to egress the building via stairs from the 30th floor in a panic. We were then informed on the ground floor that it was simply a false. The staff was completely in-compassionate and apathetic and escorted us back to our rooms with no apology or compensation. Obviously it lacks any real level of luxury but that's a compromise everyone must make at lower prices. The lack of service, and the blatant lie of '24/7 room service' which in reality closes at 11 and delivers your food an hour after your order however, are unacceptable.
star Vrinda Aggarwal
Great hospitality! And the room was clean. I had the studio apartment and the bed ess very comfy. Gym and pool is not that great tho but overall it was a nice staying.
starstarstarstarstar Call it Extra Even
Good location and quiet but very slow reception
starstarstarstar Hamad Saeed Alblooshi
Amazing experience till now, booked for long stay. Mr. Sharif is amazing person who helped me with booking in just 10 minutes after meeting. Staff is very professional. 2609 unit has the best view.
starstarstarstarstar Anees Antapur
The view from prak Regis 28th floor
Beautifully located, great staff
starstarstarstar sakina kutbuddin
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