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Paradisus Cancún

Boulevard Kukulcan Km. 16.5, Zona Hotelera, Near Aquaworld, Cancun, Riviera Maya & Cozumel Island 77500, Mexico

Exterior
Exterior
Exterior
Exterior
Exterior
Exterior
Exterior
Exterior
Exterior
Exterior
Golf
Golf
Golf
Golf
Welcome Lounge
Welcome Lounge
Welcome Lounge
Welcome Lounge
Family Concierge Lounge
Family Concierge Lounge
Main Atrium
Main Atrium
Main Atrium
Main Atrium
Paradisus Junior Suite Ocean View
Paradisus Junior Suite Ocean View
Paradisus Junior Suite Lagoon View
Paradisus Junior Suite Lagoon View
Paradisus Junior Suite Ocean View
Paradisus Junior Suite Ocean View
Family Concierge Junior Suite Ocean
Family Concierge Junior Suite Ocean
Family Concierge Bathroom Lagoon Vie
Family Concierge Bathroom Lagoon Vie
Royal Service One Bedroom Suite Lago
Royal Service One Bedroom Suite Lago
Family Concierge Suite Lagoon View
Family Concierge Suite Lagoon View
Family Concierge Suite Ocean View
Family Concierge Junior Suite Lagoon
Family Concierge Junior Suite Lagoon
Family Concierge Suite Ocean View
Royal Service Suite
Royal Service Suite
Royal Service Suite
Royal Service Suite
Premium Paradisus Junior Suite
Premium Paradisus Junior Suite
Premium Paradisus Junior Suite
Premium Paradisus Junior Suite
Premium Paradisus Junior Suite Kitch
Premium Paradisus Junior Suite Kitch
Premium Paradisus Junior Suite Bathr
Premium Paradisus Junior Suite Bathr
Premium One Bedroom Suite
Premium One Bedroom Suite
Luxury Junior Suite Ocean View King bed
Luxury Junior Suite Ocean View King bed
Luxury Junior Suite Ocean View twin bed
Luxury Junior Suite Ocean View twin bed
Luxury Junior Suite Ocean View Bathroom
Luxury Junior Suite Ocean View Bathroom
Premium One Bedroom Suite Hall
Premium One Bedroom Suite Hall
Premium One Bedroom Suite Hall
Premium One Bedroom Suite Hall
Premium One Bedroom Suite Bathroom
Premium One Bedroom Suite Bathroom
Premium One Bedroom Suite Bathroom
Premium One Bedroom Suite Bathroom
Premium One Bedroom Suite Bathroom
Premium One Bedroom Suite Bathroom
Premium Two Bedroom Suite
Premium Two Bedroom Suite
Premium Two Bedroom Suite Hall
Premium Two Bedroom Suite Hall
Premium Two Bedroom Suite Kitchen
Premium Two Bedroom Suite Kitchen
Premium Two Bedroom Suite Second Roo
Premium Two Bedroom Suite Second Roo
Premium Two Bedroom Suite Bathroom
Premium Two Bedroom Suite Bathroom
Premium Two Bedroom Suite Bathroom
Premium Two Bedroom Suite Bathroom
Premium Two Bedroom Suite Bathroom
Premium Two Bedroom Suite Bathroom
Premium One Bedroom Master Suite
Premium One Bedroom Master Suite
Premium One Bedroom Master Suite
Premium One Bedroom Master Suite
Premium One Bedroom Master Suite Hal
Premium One Bedroom Master Suite Hal
Premium One Bedroom Master Suite Hal
Premium One Bedroom Master Suite Hal
Premium One Bedroom Master Suite Hal
Premium One Bedroom Master Suite Hal
Premium One Bedroom Master Suite Bat
Premium One Bedroom Master Suite Bat
Pool
Pool
Pool
Main Pool Swim up Bar
Marie France Sculptures
Pool
Pool
Naos Restaurant
Tempo Restaurant
Tempo By Martin Berasategui Wine Cel
Bana Restaurant
Bana Restaurant
Bana Restaurant
Bana Restaurant
Blue Agave Restaurant
Blue Agave Restaurant
Fuego Restaurant
Fuego Restaurant
Mole Wine Cellar
Vento Restaurant
The Market Grill Restaurant
The Market Grill Restaurant
Sunset Grill Snack Bar
Enso Restaurant
Romantic Dinner
Deli Cafe
Avenue Bar
Red Lounge
The Coffee Corner
Yhi Spa Reception
Yhi Moves Reception Fitness Center
Yhi Moves Reception Fitness Center
Yhi Spa Ritual Corridor of Water
Yhi Spa Couples Cabin
Yhi Spa Water Ritual
Yhi Spa Water Ritual
Yhi Spa Water Ritual Pool
Yhi Spa Relaxation Lounge
Yhi Spa Oriental Garden Relaxation L
Yhi Spa Oriental Garden Double Cabin
Gym
Yoga
Eco Spa
Eco Spa
Yhi Spa Kids
Family Concierge Lounge Game Room
Baby Zone
Baby Zone Playground
Kid Zone Playground
Convention Center Foyer
Meetings
Meetings
Meetings
Meetings
Meetings
Cocktel Lounge Beach
Cocos Beach Club Bar
Cocos Beach Club
Cocos Beach Club
Cocos Beach Club
Beach
Beach
Weddings Gazebo
Weddings Gazebo
Weddings Gazebo
Bridal Suite Dressing Room
Bridal Suite Bathroom
Cancun Zone
Cancun Zone
Cancun Zone
Cancun Zone
Cancun Zone
Hotel Map
The Reserve Pool
The Reserve Adults Only Pool
The Reserve Bali beds
The Reserve Adults Only Pool Bali Beds
The Reserve Adults Only Pool Bali Beds
The Reserve Adults Only Pool Bali Beds
The Reserve Adults Only Pool Bali Beds
The Reserve Adults Only Pool Bali Beds
Cocos Beach Club at Night
Cocktel Lounge Beach
Glamping Theme Night
Ocean View Bali Beds
YHI SPA Ritual Corridor of Water
YHI SPA Couples Cabin
YHI SPA Water Ritual
Yhi Spa Water Ritual Pool
Yhi Spa Oriental Garden Relaxation Lounge
Paradisus Cancún
Yhi Spa Oriental Garden Double Cabin
Paradisus Cancún
Spinning Room
Paradisus Cancún
Fitness Center
Paradisus Cancún
Fitness Center
Paradisus Cancún
Fitness Center
Paradisus Cancún
Yoga
Paradisus Cancún
Eco Spa
Paradisus Cancún
Baby Club
Paradisus Cancún
Beach
Paradisus Cancún
Beach
Paradisus Cancún
Beach Zone
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Malva Food Bazaar Restaurant
Paradisus Cancún
Cielo Restaurant
Paradisus Cancún
Cielo Restaurant
Paradisus Cancún
Cielo Restaurant
Paradisus Cancún
Cielo Wine Cellar
Paradisus Cancún
Sal Steak Cave Restaurant
Paradisus Cancún
Sal Steak Cave Restaurant
Paradisus Cancún
Sal Steak Cave Restaurant
Paradisus Cancún
Sal Steak Cave Restaurant
Paradisus Cancún
Blue Agave Restaurant
Paradisus Cancún
Blue Agave Restaurant
Paradisus Cancún
Agua Marina Restaurant
Paradisus Cancún
Agua Marina Restaurant
Paradisus Cancún
Agua Marina Restaurant
Paradisus Cancún
Agua Marina Restaurant
Paradisus Cancún
Agua Marina Restaurant
Paradisus Cancún
Agua Marina Restaurant
Paradisus Cancún
Kanna Beach Club
Paradisus Cancún
Kanna Beach Club
Paradisus Cancún
Coffee Corner
Paradisus Cancún
Gelato Corner
Paradisus Cancún
Gelato Corner
Paradisus Cancún
Meetings
Paradisus Cancún
Meetings
Paradisus Cancún
Meetings
Paradisus Cancún
Meetings
Paradisus Cancún
Bridal Suite
Paradisus Cancún
Bridal Suite
Paradisus Cancún
Bridal Suite
Paradisus Cancún
Bridal Suite Dressing Room
Paradisus Cancún
Bridal Suite Bathroom
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Weddings Gazebo
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Wedding Gazebo
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Wedding Gazebo
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
Romance by Paradisus
Paradisus Cancún
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Cancun

Idéalement situé au bord de la plage, le fabuleux hôtel Paradisius Cancun offre une vue sensationnelle sur les eaux bleues de la mer des Caraïbes et le lagon Nichupté. Il possède plusieurs restaurants et bars, un parcours de golf 9 trous, un grand spa, des salles de réunion et un centre d'affaires. Les clients trouveront à proximité des restaurants de qualité, des bars, des boutiques et des discothèques.

Really shocked by all of the reviews of good food. As seasoned travelers, we didn’t know what half of the dishes even were. The quality was far from a 5 star ! If you want good food please go elsewhere because this is just not it. We stayed at the Gran Fiesta Americana last year in the hotel zone, & the food there was impeccable. The restaurants here & the buffet are filled with bread/desserts and LACK real quality food. The hotel doesn’t take concerns/complaints seriously. We had an issue with our transportation & they were not accommodating or remorseful. We’ve been to Cancun many times and have experienced real 5 star service at other resorts in the hotel zone. The people were sweet & the hotel grounds were decent but that’s all they have going for them. Everything is an up charge, the rooms are small and the AC did not work. You’ll be much happier staying elsewhere.

Rey Rodriguez

Everything was exquisite! The staff, ambiance, food, room, literally everything. The staff were very professional & friendly. Every thing is kept clean & the luxury ocean view room was stunning! The gym was fully loaded with equipment & kept clean. The food was great & so were the Drinks. I can’t get over how beautiful the hotel is! The room was a little difficult to locate at first only because it was on the fifth floor (room 3558), assuming that it’d be on the 3rd floor. Anyhow I highly recommend this hotel because everything was amazing.

Mariane Nguyen

The food is impeccable, the bartenders friendly & eager to please, beds comfortable. We got a suite with the most luxurious tub. If you’re considering upgrading to The Reserve, it’s well worth the extra money for the breakfast and lunch options plus the ability to get away from the DJ in the regular pool (and the kids). The pool is also heated to a perfect temp. Really can’t say enough about this experience! You won’t be disappointed!

Rachel Duker

This hotel is AMAZING! The staff is so friendly, very helpful, accommodating. Beautiful views inside and out. Very clean as well! Lots of food and drink choices, some cost extra but TOTALLY worth it, and make sure you check out some of the excursions they offer! Will definitely be back here!

Maloree Thomas

We enjoyed our stay at Paradisus which we went to for our friends destination wedding. All the food at Paradisus was very good. The hotel also did a great job at their wedding the food was delicious so was the cake and the whole venue set up was gorgeous. Servers at the wedding were excellent. They were very attentive and made sure everyone had anything they needed. Also for check in Alberto went above and beyond to help us get checked in and in a room we enjoyed. He was very attentive and we really appreciate all his help. He took his time and did not rush through helping us. We could tell he really wanted to make sure we were taken care of. WEN went out of her way to help us book our golf tee time. She also made sure we were able to get a reservation at the Italian restaurant we really wanted to try out. She is an excellent customer service representative and she went above and beyond for us! Paradisus has some wonderful employees on board! Definitely want to come back soon!

Monica Nemes

The resort needs to get their standardized operating procedures in place. Every day the room service set up the room differently. One day our pack of peanuts was switched for a bag of chips. Getting water was a hassle. I asked a waiter for water bottles and he said he would get in trouble if he gave us water bottles. Food is left out and most of the times cold. Not too many veggie options. Some food is not edible as they are not cooked properly (pasta, potatoes, and eggs). Areas of resort are "restricted" but no signs are shown or provided to inform guests which areas are for what tier. Weird aroma when walking through the resort. Hotel room was beautiful and view was amazing. You are pretty much paying the higher price for the aesthetics of the resort, not for customer service or care.

chachathe bear

Great location, beautiful landscape, nice beach, no seaweed, big waves, loved it. Hotel’s territory divided into few sections - main pool area, where all action happens, load music, pool bar, etc, kids pool area is more quiet, even with kids and adults only area, but one needs to buy Reserve package to get access to it. Food is good, in my opinion everyone can find something they like. Coffee is really good. Alcohol, is not. You have to book restaurants, but most of the time they are able to find a spot for you without reservation. Our room had a lagoon view facing West, so we had a chance to enjoy beautiful sunsets. There is a renovation happening inside the hotel, very loud and dusty, but that didn’t bother us since we were outside most of the time. Overall great experience.

Jelena Krutaja

My spouse and I had a lovely and relaxing stay. Our concierge, Raul was great and displayed excellent customer service as he ensured our vacation was effortlessly excused. Wendy & colleagues in the Sports Bar were on point with the spirits...great customer service, too! Our Room 3229 was neat, tidy and spacious. The attendants at the pools and beach were readily available. David (the waiter) & his colleagues again, provided great service, "Thank You, All" for a trip to be wonderful memories! Simply stated, "We had a wonderful time!"....Loved it!!!

Janet Smith

Four long time friends visited Paradisus Cancun in the Reserve and two of us had been here before and would return anytime!! The facility is beautiful and immaculate. The food was diverse and delicious and the drinks were always flowing. The amazing and attentive staff are what made this vacation unforgettable, fun and relaxing!!! Thank you to ALL of them, from Betsy our beautifully kind ‘care taker’ and the pool, bar and wait staff: Diego, Max, Oscar, Yamil, Rene, and so many more. Thank you all so much for making this such a great, memorable vacation!!!! Five stars all the way! ⭐️⭐️⭐️⭐️⭐️

Donna Lloyd

Absolutely blown away by this resort!! 10/10 experience. We stayed in the Reserve package for our 7 day honeymoon. We were catered to like never before. Entire resort was clean, everyone was happy to do their jobs, and so very attentive. Juan was our concierge and was helpful and made our dinner reservations every day. Diego managed the reserve adult only pool and constantly checked to make sure everything was perfect. He even surprised us with champagne and fruit in our cabana after our off site snorkel. Oscar and Moises - AMAZING CABANA WAITERS. They made sure we had drinks and food and refilled us before we even asked for anything. Lucas laid our cabana towels each day with a smile. Wendy was the sweetest cocktail waitress at Ginger bar and we saw her every night. Would recommend The Reserve to ANYONE! Truly amazing!!

Jordan Hausburg

It is kinda old review, it was our first time to visit Cancun, Mexico The hotel is spacious with divided building(accommodations) based on your members. My sis and I got the room in West side, room condition is clean, the amenities are just a normal as ordinary hotel. You can enjoy your all-inclusive hotel wherever you want, whatever you wanna eat. Hotel’s private beach is clean, well-organized. Well trained staffs with kindness. You can enjoy your ocean without crowd and huge pool inside the hotel. Hotel’s restaurants are good to visit all of them, sometimes, you might need to book your table for some specific restaurant via phone. We always talked about the Cancun experience, we definitely want to come back!

Kelly H

One of the best trips I’ve ever been on!! This hotel is amazing! All of the staff went above and beyond to make our experience memorable! We stayed for 5 days and never left the hotel as they have activities planned (for both adults and kids) every day all day so there is so much you can do there. The restaurants there are all different styles so you get to experience all kinds of different foods. The tequila and cocktail workshops are a must!! They create new drinks, you get to sample them 😊 and you learn and have fun in the process! They also have amazing shows/events and you absolutely need to attend the silent dance party!! The whole trip was worth every penny and I will definitely be back!!

Amy Akins

From the Time I exited the limousine the reception, IN processing and hospitality was amazing. The desk concierge who offered and processed my upgrade, The hotel bartenders, The Reserve Adults section Pool concierge were all professional and super pleasant to work with. Thanks Team Paradisus for making my personal adult get away the "Best" in World Class treatment. As a add-on "Miguel" (At the Check-in Reception Desk) Is the one who made it all happen for me - Miguel went above the usual treatment and service to ensure I had the accommodations that I want and needed. THANKS MIGUEL!!!

Hakim

Second time staying at Paradisus. The hotel was even better due to not being crowded and being able to social distance. We ordered the beachfront Bali beds and our server Sergio did not disappoint. We never had to ask for anything hardly unless we wanted to order food. Johnathan helped me pre book which was a plus. Our concierges Violetta and Aaron were also a big plus in getting us prepared to enter back into the US. Over all the stay was very pleasant and relaxing. Thanks again for the wonderful hospitality.

Bridgette Martin

In response to what management said on my email below, most intelligent adults do not put their legal name on google. Everything in my review was completely accurate and the staff was informed during my stay. There isn’t any response management can offer to change the experience. FACTS are FACTS. *Definitely not for a couples getaway! There are a lot of children in every single corner of the resort. There is no adult-only anything and if there is then it definitely isn’t enforced. My husband and I literally had to leave the pool and other social areas that we were paying to enjoy just to avoid people’s kids. Music blares all night and it’s not good music. The buffet is the best food at the resort. Restaurants are a 2-3 on their best night. Very disappointing. I resorted to wings from room service every night to survive. I’m being dramatic, but I didn’t eat one complete meal from any restaurant that I thoroughly enjoyed. The pillows have a terrible odor, like someone passing gas every time air is pushed out of it. Had our room changed because we thought the room was the issue, only to get to another room and discover the same exact odor, which we found was coming from the pillows. Also, you get asked to take their “membership” or “timeshare” tour and they give you a gift certificate to the steakhouse. This certificate will probably pay for 1 drink. The steakhouse isn’t good and the wine I was given tasted old and cheap but they charge top dollar for it. I took 1 bite of my steak and potato and threw the rest away but still had to pay the $150 bill. I suggest going out to eat at a nice restaurant instead of spending money here. Customer service is good, they try their best. This resort is a solid 3 stars due to customer service. Based on my experience, I will not return here.

Natalie Maldonado

Points forts

Very Good

Very good beach hotel. Located near shopping areas and the beach.

Located near shopping areas and the beach.

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Location

Boulevard Kukulcan Km. 16.5, Zona Hotelera, Near Aquaworld, Cancun, Riviera Maya & Cozumel Island 77500, Mexico

Paradisus Cancún

Exterior

Exterior

Exterior

Exterior

Exterior

Exterior

Exterior

Exterior

Exterior

Exterior

Golf

Golf

Golf

Golf

Welcome Lounge

Welcome Lounge

Welcome Lounge

Welcome Lounge

Family Concierge Lounge

Family Concierge Lounge

Main Atrium

Main Atrium

Main Atrium

Main Atrium

Paradisus Junior Suite Ocean View

Paradisus Junior Suite Ocean View

Paradisus Junior Suite Lagoon View

Paradisus Junior Suite Lagoon View

Paradisus Junior Suite Ocean View

Paradisus Junior Suite Ocean View

Family Concierge Junior Suite Ocean

Family Concierge Junior Suite Ocean

Family Concierge Bathroom Lagoon Vie

Family Concierge Bathroom Lagoon Vie

Royal Service One Bedroom Suite Lago

Royal Service One Bedroom Suite Lago

Family Concierge Suite Lagoon View

Family Concierge Suite Lagoon View

Family Concierge Suite Ocean View

Family Concierge Junior Suite Lagoon

Family Concierge Junior Suite Lagoon

Family Concierge Suite Ocean View

Royal Service Suite

Royal Service Suite

Royal Service Suite

Royal Service Suite

Premium Paradisus Junior Suite

Premium Paradisus Junior Suite

Premium Paradisus Junior Suite

Premium Paradisus Junior Suite

Premium Paradisus Junior Suite Kitch

Premium Paradisus Junior Suite Kitch

Premium Paradisus Junior Suite Bathr

Premium Paradisus Junior Suite Bathr

Premium One Bedroom Suite

Premium One Bedroom Suite

Luxury Junior Suite Ocean View King bed

Luxury Junior Suite Ocean View King bed

Luxury Junior Suite Ocean View twin bed

Luxury Junior Suite Ocean View twin bed

Luxury Junior Suite Ocean View Bathroom

Luxury Junior Suite Ocean View Bathroom

Premium One Bedroom Suite Hall

Premium One Bedroom Suite Hall

Premium One Bedroom Suite Hall

Premium One Bedroom Suite Hall

Premium One Bedroom Suite Bathroom

Premium One Bedroom Suite Bathroom

Premium One Bedroom Suite Bathroom

Premium One Bedroom Suite Bathroom

Premium One Bedroom Suite Bathroom

Premium One Bedroom Suite Bathroom

Premium Two Bedroom Suite

Premium Two Bedroom Suite

Premium Two Bedroom Suite Hall

Premium Two Bedroom Suite Hall

Premium Two Bedroom Suite Kitchen

Premium Two Bedroom Suite Kitchen

Premium Two Bedroom Suite Second Roo